Overview
Work History
Education
Skills
Disclaimer
Languages
Personal Information
Timeline
Generic

Ishtiyaque Mumtaz Ansari

Bhiwandi

Overview

9
9
years of professional experience

Work History

Senior customer Service Executive

IDFC First Bank
03.2019 - Current
  • Managed inbound queries from Retail Liabilities customers and processed requests with a strong focus on customer satisfaction.
  • Resolved customer issues related to Retail Liabilities products, account services, and digital banking applications.
  • Handled account maintenance activities and processed account requests in line with IDFC First Bank’s policies.
  • Coordinated with internal departments and stakeholders to provide accurate, timely resolutions.
  • Delivered high-quality written communication while meeting productivity, accuracy, and service benchmarks.
  • Ensured consistent service excellence through timely and effective query resolution.
  • Followed up with relevant teams to ensure end-to-end closure of customer requests.
  • Managed critical and escalated customer cases, including those raised via social media, RBI platforms, and consumer grievance channels.

Risk and Compliance Auditor

ICICI Bank
10.2017 - 10.2018
  • Evaluating The Retail Liability Calls To Insure CSE are Following The Product Process as Per Prescribed By The Bank
  • Audit the sales lead generated by CSE
  • Marking an Defect to CSE for misselling the product and services
  • Closing the service request if customer ask for the cancellation of the leads and providing reversal of the amount
  • Maintained up to date knowledge of product and service changes.
  • Providing feedback to CSE regarding product and process to reduce cancellation of the leads.

Customer Service Executive

ICICI Bank
07.2016 - 09.2017
  • Servicing Retail labiality AND Credit card customers over inbound calls on various products and services offered by ICICI Bank.
  • Ensuring complete service to the customer along with service plus opportunities
  • Promptly responding to inquiries and requests from bank customers over the calls as well as through Emails
  • Resolving customer inquiries and complaints in an Empathic manner
  • Adapting product and process changes
  • Handling wealth management customers of icici Bank

Education

B.COM -

Mumbai University
12.2016

HSC -

Mumbai University
12.2013

SSC -

Mumbai University
12.2011

Skills

  • Organizational Skills
  • Communication Skills
  • Teamwork Skills
  • Problem Identification
  • Analytical Skills
  • Problem Solving
  • Developing Solutions

Disclaimer

I hereby declare that the above said information is to the best of my knowledge and belief a given a chance the best of my efforts shall be rendered.

Languages

  • English
  • Hindi
  • Urdu

Personal Information

  • Date of Birth: 12/22/95
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Married

Timeline

Senior customer Service Executive

IDFC First Bank
03.2019 - Current

Risk and Compliance Auditor

ICICI Bank
10.2017 - 10.2018

Customer Service Executive

ICICI Bank
07.2016 - 09.2017

B.COM -

Mumbai University

HSC -

Mumbai University

SSC -

Mumbai University
Ishtiyaque Mumtaz Ansari