Ishtiyaque Mumtaz Ansari
Bhiwandi
Overview
9
9
years of professional experience
Work History
Senior customer Service Executive
IDFC First Bank
03.2019 - Current
- Managed inbound queries from Retail Liabilities customers and processed requests with a strong focus on customer satisfaction.
- Resolved customer issues related to Retail Liabilities products, account services, and digital banking applications.
- Handled account maintenance activities and processed account requests in line with IDFC First Bank’s policies.
- Coordinated with internal departments and stakeholders to provide accurate, timely resolutions.
- Delivered high-quality written communication while meeting productivity, accuracy, and service benchmarks.
- Ensured consistent service excellence through timely and effective query resolution.
- Followed up with relevant teams to ensure end-to-end closure of customer requests.
- Managed critical and escalated customer cases, including those raised via social media, RBI platforms, and consumer grievance channels.
Risk and Compliance Auditor
ICICI Bank
10.2017 - 10.2018
- Evaluating The Retail Liability Calls To Insure CSE are Following The Product Process as Per Prescribed By The Bank
- Audit the sales lead generated by CSE
- Marking an Defect to CSE for misselling the product and services
- Closing the service request if customer ask for the cancellation of the leads and providing reversal of the amount
- Maintained up to date knowledge of product and service changes.
- Providing feedback to CSE regarding product and process to reduce cancellation of the leads.
Customer Service Executive
ICICI Bank
07.2016 - 09.2017
- Servicing Retail labiality AND Credit card customers over inbound calls on various products and services offered by ICICI Bank.
- Ensuring complete service to the customer along with service plus opportunities
- Promptly responding to inquiries and requests from bank customers over the calls as well as through Emails
- Resolving customer inquiries and complaints in an Empathic manner
- Adapting product and process changes
- Handling wealth management customers of icici Bank
Education
B.COM -
Mumbai University
12.2016
HSC -
Mumbai University
12.2013
SSC -
Mumbai University
12.2011
Skills
- Organizational Skills
- Communication Skills
- Teamwork Skills
- Problem Identification
- Analytical Skills
- Problem Solving
- Developing Solutions
Disclaimer
I hereby declare that the above said information is to the best of my knowledge and belief a given a chance the best of my efforts shall be rendered.
Languages
- English
- Hindi
- Urdu
Personal Information
- Date of Birth: 12/22/95
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Senior customer Service Executive
IDFC First Bank
03.2019 - Current
Risk and Compliance Auditor
ICICI Bank
10.2017 - 10.2018
Customer Service Executive
ICICI Bank
07.2016 - 09.2017
B.COM -
Mumbai University
HSC -
Mumbai University
SSC -
Mumbai University