Sanyukta Madhav
Bhandup West
Summary
Dynamic Senior Customer Service Executive with a proven track record at Angel One Ltd, adept at enhancing customer satisfaction through analytical problem-solving and effective communication. Skilled in developing strategies that improved customer experience, while ensuring compliance and operational excellence. A detail-oriented professional committed to delivering results and fostering team collaboration.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Customer Service Executive
Angel One Ltd
Mumbai
02.2022 - Current
- Analyzed customer feedback data to develop strategies for improving the overall customer experience.
- Provided timely updates on status of requests and issues reported by customers.
- Ensured compliance with applicable laws, regulations and company policies when dealing with customers.
- Assisted customers with product inquiries, complaints and technical issues.
- Developed and implemented customer service strategies to improve customer satisfaction levels.
- Maintained up-to-date knowledge of company products and services to provide accurate information to customers.
Senior Executive - Operations
Nirmal Bang Securities Limited
Mumbai
09.2020 - 02.2022
- Maintaining Client global reports
- MIS report
- Clients Funds Payin & Payout
- Fund Confirmation
- EKYC & Physical forms punching
- Online clients details Modification
- Account reactivation
- Shares transfer
- Online banking work
Back Office & Online Support Officer
India Nivesh Shares & Securities Pvt. Ltd
Mumbai
04.2018 - 05.2020
- Back office work & online customers support
- Maintaining MIS report
- Pre-account opening client & documents verification on call
- Fund confirmation
- Clients global report
- Online banking work
- Clients payin & payout
- Online EKYC verification
- Dormant Account reactivation
- Account closure
Management Trainee
Kunvarji Finstock Pvt. Ltd
Mumbai
06.2017 - 12.2017
- Scanning & Uploading KYC form of clients
- Preparing Aging Debit report
- Preparing F&O, Currency, Commodities, & Margin report
- Generating & sending shortage report to each & every branches, Sub-brokers
- Solving rejection queries related to RMS
- Preparing Candidate file
- Client wise Volume report
- P&L filing
Education
Post-Graduate Certificate - MBA Finance
Welingkar Institute of Management & Research
other04-2022
Bachelor - Banking & Insurance
Banking & Insurance
Sandesh College03-2016
Higher Secondary Certificate (H.S.C.) - Commerce
Navjeevan Vidyamandir
Bhandup West03-2012
Skills
- Problem-solving and decision-making
- Effective communication
- Team collaboration
- Analytical thinking
- Strong work ethic
- Initiative and adaptability
- Detail orientation
- Organizational skills
- Work prioritization
Certification
- Back office operation
- Online Support
- Online Banking Work
- Advance Excel
- MS-CIT
- English Typing (30 wpm)
Languages
- English
- Marathi
- Hindi
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge. I do hereby declare that above particulars of information and facts stated are true, correct and complete to the best of my knowledge and belief.
Personal Information
- Date of Birth: 04/06/96
- Nationality: Indian
- Marital Status: Unmarried
Languages
Marathi
First Language
English
Intermediate (B1)
B1
Hindi
Intermediate (B1)
B1
Timeline
Senior Customer Service Executive
Angel One Ltd
02.2022 - Current
Senior Executive - Operations
Nirmal Bang Securities Limited
09.2020 - 02.2022
Back Office & Online Support Officer
India Nivesh Shares & Securities Pvt. Ltd
04.2018 - 05.2020
Management Trainee
Kunvarji Finstock Pvt. Ltd
06.2017 - 12.2017
Post-Graduate Certificate - MBA Finance
Welingkar Institute of Management & Research
Bachelor - Banking & Insurance
Banking & Insurance
Higher Secondary Certificate (H.S.C.) - Commerce
Navjeevan Vidyamandir
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