Cricket
Mohd Faisal
Senior Executive
Delhi
Summary
Knowledgeable and dedicated customer service professional with extensive experience in BPO ( Travel ) industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Senior Customer Service Executive
Teleperformance India Private Limited
Gurugram
01.2019 - Current
- Oversaw operations for the division regarding handling of client issues related to Refunds, Service cancellation and PNR creation
- Managed to grow interpersonal skills, behavioral skills that are requisite for better client dealing and eventually better client approach
- Managed to achieve better spectrum of output for the concerned organization, thereby paving ways for finding all fine scopes of improvement
- Key skills implanted: Fundamentals of GDS professional Worldspan and Amadeus.
Executive BPO Operation
Inter Globe Technologies
- 05.2018
- Oversaw operations for the division regarding handling of client issues through emails
- Managed to grow interpersonal skills, behavioral skills that are requisite for better client dealing and eventually better client approach
- Managed to achieve better spectrum of output for the concerned organization, thereby paving ways for finding all fine scopes of improvement.
Education
Master Of Business Administration - Business Management
Dr. Virendra Swaroop College of Management Studies
KanpurBachelor of Business Administration - Business Administration
Bhartiya Vidya Peeth New Delhi
New Delhi 01.2018 - 05.2021
Intermediate - Finance
SBM Senior Secondary School
New Delhi 01.2016 - 05.2016
High School - Scinece
SBM Senior Secondary School
New Delhi 01.2014 - 05.2014
Skills
GDS Professional- Worldspanundefined
Courses Certificates
- Diploma-level course structure on GDS Professional, mainly focused on providing basic understanding of two its categories; Worldspan and Sabre.
- Minimal Use of Amadeus and Galileo.
- English Typing certificate, 42 W.P.M
- Hindi Typing Certificate, 32 W.P.M
Initiatives Achievements
Swachh Bharat Mission/ Abhiyan, Remote, Volunteer, 2014-01-01, 2016-12-31, We pledged to keep our surroundings clean following our honorable prime-ministers lead by doing cleanliness drive on individual level and spreading awareness among villagers about ill effects of pollution and uncleanliness., Took sole initiative to explain waste segregation by making people aware of biodegradable and non biodegradable wastes., Managed to grow the team to 200+ members inside school campus.
Interests
Travel
Timeline
Senior Customer Service Executive
Teleperformance India Private Limited
01.2019 - Current
Bachelor of Business Administration - Business Administration
Bhartiya Vidya Peeth New Delhi
01.2018 - 05.2021
Intermediate - Finance
SBM Senior Secondary School
01.2016 - 05.2016
High School - Scinece
SBM Senior Secondary School
01.2014 - 05.2014
Executive BPO Operation
Inter Globe Technologies
- 05.2018
Master Of Business Administration - Business Management
Dr. Virendra Swaroop College of Management Studies
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