Cricket
Mohd Faisal
Senior Executive
Delhi
Summary
Knowledgeable and dedicated customer service professional with extensive experience in BPO ( Travel ) industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Senior Customer Service Executive
Teleperformance India Private Limited
Gurugram
2019.01 - Current
- Oversaw operations for the division regarding handling of client issues related to Refunds, Service cancellation and PNR creation
- Managed to grow interpersonal skills, behavioral skills that are requisite for better client dealing and eventually better client approach
- Managed to achieve better spectrum of output for the concerned organization, thereby paving ways for finding all fine scopes of improvement
- Key skills implanted: Fundamentals of GDS professional Worldspan and Amadeus.
Executive BPO Operation
Inter Globe Technologies
- 2018.05
- Oversaw operations for the division regarding handling of client issues through emails
- Managed to grow interpersonal skills, behavioral skills that are requisite for better client dealing and eventually better client approach
- Managed to achieve better spectrum of output for the concerned organization, thereby paving ways for finding all fine scopes of improvement.
Education
Master Of Business Administration - Business Management
Dr. Virendra Swaroop College of Management Studies
KanpurBachelor of Business Administration - Business Administration
Bhartiya Vidya Peeth New Delhi
New Delhi 2018.01 - 2021.05
Intermediate - Finance
SBM Senior Secondary School
New Delhi 2016.01 - 2016.05
High School - Scinece
SBM Senior Secondary School
New Delhi 2014.01 - 2014.05
Skills
GDS Professional- WorldspanAmadeus
Galileo
Customer Service
Quality Control
Professionalism
Transaction Processing
Time Management
Problem-Solving
Microsoft Office
Interpersonal Skills
Remote Office Availability
[42] Wpm Typing Speed
Product Knowledge
Self Motivation
Computer Skills
Goal Setting
Problem-solving abilities
Work Prioritization
Decision-Making
Task Prioritization
Team Collaboration
Administrative and Office Support
Courses Certificates
- Diploma-level course structure on GDS Professional, mainly focused on providing basic understanding of two its categories; Worldspan and Sabre.
- Minimal Use of Amadeus and Galileo.
- English Typing certificate, 42 W.P.M
- Hindi Typing Certificate, 32 W.P.M
Initiatives Achievements
Swachh Bharat Mission/ Abhiyan, Remote, Volunteer, 2014-01-01, 2016-12-31, We pledged to keep our surroundings clean following our honorable prime-ministers lead by doing cleanliness drive on individual level and spreading awareness among villagers about ill effects of pollution and uncleanliness., Took sole initiative to explain waste segregation by making people aware of biodegradable and non biodegradable wastes., Managed to grow the team to 200+ members inside school campus.
Interests
Travel
Timeline
Senior Customer Service Executive
Teleperformance India Private Limited
2019.01 - Current
Bachelor of Business Administration - Business Administration
Bhartiya Vidya Peeth New Delhi
2018.01 - 2021.05
Intermediate - Finance
SBM Senior Secondary School
2016.01 - 2016.05
High School - Scinece
SBM Senior Secondary School
2014.01 - 2014.05
Executive BPO Operation
Inter Globe Technologies
- 2018.05
Master Of Business Administration - Business Management
Dr. Virendra Swaroop College of Management Studies