Nazneen Shaikh
Mumbai
Summary
- Dedicated and detail-oriented Senior Customer Service Executive with over 2 years of experience in customer service, concierge services, and airline support. Skilled in email and call handling, GDS systems (Amadeus), concierge services. Adept at resolving customer issues, handling bookings, and ensuring excellent service delivery. Seeking to leverage my expertise in a dynamic customer-focused role.
Overview
3
3
years of professional experience
Work History
Senior Customer Service Executive
Concentrix Company
Malad west
06.2024 - 12.2024
- Managed flight ticket bookings, cancellations, amendments, and refunds using GDS Amadeus.
- Created and modified PNR, EMD, TST, and handled special service requests (meals, wheelchair, pet travel).
- Assisted passengers over calls regarding cancellations, schedule changes, and refund requests.
Senior Customer Service Executive
Aspire Lifestyles Technology
Mumbai Marol Naka
03.2022 - 05.2024
- Provided concierge services for HDFC Infinia and Diners Club cardholders.
- Assisted customers with flight and hotel bookings, cancellations, and modifications.
- Managed bookings for golf sessions, flower and cake deliveries, and restaurant reservations.
Education
Bachelors of Science - Information Technology
University of Mumbai
04.2017
Higher Secondary Certification -
JANATA VIDYA MANDIR COLLEGE
AhmednagarS.S.C. -
PARNER PUBLIC SCHOOL
AhmednagarSkills
✅ Customer Relationship Management (CRM)
✅ Email and Call Handling
✅ GDS Systems (Amadeus) – PNR, EMD, TST, Ticket Booking
✅ Concierge Services – Travel, Dining, and Event Bookings
✅ Problem-Solving and Customer Support
✅ MS Office (Word, Excel, Outlook)
Disclaimer
I do hereby declare that the particulars of information and facts stated herein above are true, correct and complete to the best of my knowledge and belief.
Timeline
Senior Customer Service Executive
Concentrix Company
06.2024 - 12.2024
Senior Customer Service Executive
Aspire Lifestyles Technology
03.2022 - 05.2024
Bachelors of Science - Information Technology
University of Mumbai
Higher Secondary Certification -
JANATA VIDYA MANDIR COLLEGE
S.S.C. -
PARNER PUBLIC SCHOOL
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