Abhishek Pal
Product Growth Analyst
Bangalore
Summary
Customer Success & Growth Strategist with 5+ years of experience in client relationship management, customer success, and account growth across Health Tech, Banking, and Property Tech sectors. Proven expertise in onboarding, adoption, retention, and consultative account management. Skilled at building trusted client partnerships, driving product adoption, and improving customer satisfaction (C-Sat/NPS) through strategic planning and cross-functional collaboration.
Overview
5
5
years of professional experience
Work History
Product Growth Analyst
Sri Sri Tattva
07.2024 - Current
- Supporting internal knowledge-sharing initiatives across product and sales teams to align growth and capability goals.
- Driving client onboarding and partner training for new B2B health-tech accounts.
- Collaborating cross-functionally with product and marketing teams to optimize customer learning journeys.
- Collected customer feedback to enhance product-market fit and improve product adoption across target audiences.
Product Analyst
Skimbox (HolidayKeepers)
03.2023 - 06.2024
- Designed onboarding and training workflows for 800+ properties and 55+ new hosts across UAE and India as a product in the company.
- Managed and coached a team of 8 sales executives to drive consistent performance and product knowledge.
- Conducted regular capability reviews and market analysis to identify training needs and enable retention.
- Led structured sessions on customer handling, product updates, and digital platform features.
Sales Manager
IDFC Bank
09.2020 - 02.2023
- Increased CASA Portfolio from 100 crores to 180 crores with fresh acquisition of 80 cr within two years of experience. Awarded customer success award for the same by the management.
- Delivered product training on working capital loans and CASA for junior staff and new joiners.
- Supported field teams during joint calls, high-value sales meetings, and escalations.
- Designed and executed refresher training based on analysis of performance gaps and credit rejections.
Education
MBA - Marketing
IFMR GSB
01.2020
BBA - Marketing
Ranchi University
01.2018
Skills
Client training and onboarding support
Customer Success Management
Renewals
Upselling and Cross Selling
Product Adoption
Client Relationship Management
Timeline
Product Growth Analyst
Sri Sri Tattva
07.2024 - Current
Product Analyst
Skimbox (HolidayKeepers)
03.2023 - 06.2024
Sales Manager
IDFC Bank
09.2020 - 02.2023
BBA - Marketing
Ranchi University
MBA - Marketing
IFMR GSB
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