Customer Success & Growth Strategist with 5+ years of experience in client relationship management, customer success, and account growth across Health Tech, Banking, and Property Tech sectors. Proven expertise in onboarding, adoption, retention, and consultative account management. Skilled at building trusted client partnerships, driving product adoption, and improving customer satisfaction (C-Sat/NPS) through strategic planning and cross-functional collaboration.
Client training and onboarding support
Customer Success Management
Renewals
Upselling and Cross Selling
Product Adoption
Client Relationship Management