Summary
Overview
Work History
Education
Skills
Timeline
Generic
Abhishek Pal

Abhishek Pal

Product Growth Analyst
Bangalore

Summary

Customer Success & Growth Strategist with 5+ years of experience in client relationship management, customer success, and account growth across Health Tech, Banking, and Property Tech sectors. Proven expertise in onboarding, adoption, retention, and consultative account management. Skilled at building trusted client partnerships, driving product adoption, and improving customer satisfaction (C-Sat/NPS) through strategic planning and cross-functional collaboration.

Overview

5
5
years of professional experience

Work History

Product Growth Analyst

Sri Sri Tattva
07.2024 - Current
  • Supporting internal knowledge-sharing initiatives across product and sales teams to align growth and capability goals.
  • Driving client onboarding and partner training for new B2B health-tech accounts.
  • Collaborating cross-functionally with product and marketing teams to optimize customer learning journeys.
  • Collected customer feedback to enhance product-market fit and improve product adoption across target audiences.

Product Analyst

Skimbox (HolidayKeepers)
03.2023 - 06.2024
  • Designed onboarding and training workflows for 800+ properties and 55+ new hosts across UAE and India as a product in the company.
  • Managed and coached a team of 8 sales executives to drive consistent performance and product knowledge.
  • Conducted regular capability reviews and market analysis to identify training needs and enable retention.
  • Led structured sessions on customer handling, product updates, and digital platform features.

Sales Manager

IDFC Bank
09.2020 - 02.2023
  • Increased CASA Portfolio from 100 crores to 180 crores with fresh acquisition of 80 cr within two years of experience. Awarded customer success award for the same by the management.
  • Delivered product training on working capital loans and CASA for junior staff and new joiners.
  • Supported field teams during joint calls, high-value sales meetings, and escalations.
  • Designed and executed refresher training based on analysis of performance gaps and credit rejections.

Education

MBA - Marketing

IFMR GSB
01.2020

BBA - Marketing

Ranchi University
01.2018

Skills

    Client training and onboarding support

    Customer Success Management

    Renewals

    Upselling and Cross Selling

    Product Adoption

    Client Relationship Management

Timeline

Product Growth Analyst

Sri Sri Tattva
07.2024 - Current

Product Analyst

Skimbox (HolidayKeepers)
03.2023 - 06.2024

Sales Manager

IDFC Bank
09.2020 - 02.2023

BBA - Marketing

Ranchi University

MBA - Marketing

IFMR GSB
Abhishek PalProduct Growth Analyst