Abhishek Pandey
Hyderabad
Summary
As I worked as a Process Executive at Cognizant and have over one year of experience, I completed my post-graduation in MBA in Finance from Alliance Business School in Bengaluru. I am looking for better career growth, and I would happily use my knowledge for the betterment of the organization's growth and my own.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Process Executive
Cognizant
Hyderabad
01.2023 - 03.2025
- As a Process Executive in the Operations Team, based in the Hyderabad location, supporting various banking processes for the Royal Bank of Canada (RBC), and helping the team with day-to-day activities.
- I am handling the personal loan and car loan of the RBC customers, and working on sub-activities such as lending maintenance, lending payout, and lending payments. Every day, I ensure that volumes will be complete within TAT time.
- After a couple of months, I was trained in BOT automation for secured and unsecured loans, and I started work on various types of loans, such as fixed loans, RCL loans, FRILIN, and HLRCL loans.
- Successfully following steps of SOPM (Standard Operation Procedure Manual) to reducing processing time by 20%, leading to an increase in team productivity and zero error in production.
- I trained a couple of associates during peak months to complete backlog volumes within the SLA period.
- Currently, I am doing a quality check of every associate to ensure that there will be no escalations and that errors will not happen. I have successfully reduced the error percentage and have been appreciated by higher management.
- I am closely working with my team leads to maintain Excel data of production reports, errors reports, assigning volume reports, attendance tracker, and connecting via Teams call for the rectification of errors if needed.
- Checking Outlook, Teams, and onshore Webex on a daily basis to ensure that I do not fail to check important information and reply to the same.
Intern
Briisk Limited
Hyderabad
06.2022 - 08.2022
- Market research, business development, and sales in the financial industry.
- Digital Marketing.
- Go-to-market (GTM) strategy for enterprise solutions.
- Soft Skill Development.
- Case studies, assignments, and PDP programs.
Education
MBA - Finance
Alliance Business of School
Bengaluru, KA09-2023
Bachelor of Commerce - Commerce
LCIT Group of Institutions
Bilaspur, CG05-2021
High School Diploma - English
DLHS
Bilaspur, CG05-2018
Skills
- Excel
- MS Office
ACADEMIC PROJECT
- ENERGY: Explore, Harness, and Conserve (2013)
- We made a model and explained how to generate energy from cow dung, and we had a group of five students, and I was leading the project, and we achieved first position
LANGUAGE
- Hindi
- English
Accomplishments
- Gold Medallist by National Children's Science Congress
Certification
- National Science Congress
COORDINATOR
- The university had organized a Management Development Program (MDP), and I was the coordinator of the competition.
VOLUNTEER
- I brought sponsorship for our event, Literature Fest, and took responsibility for management
Timeline
Process Executive
Cognizant
01.2023 - 03.2025
Intern
Briisk Limited
06.2022 - 08.2022
MBA - Finance
Alliance Business of School
Bachelor of Commerce - Commerce
LCIT Group of Institutions
High School Diploma - English
DLHS
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