Abhishek Pandey
Bhiti Ambedkar Nagar
Summary
Detail-oriented Sales Coordinator skilled in data analysis and reporting tools. Proven ability to support sales activities, track performance metrics, and enhance team collaboration.
Overview
8
8
years of professional experience
Work History
Sales Coordinator
Bharti Airtel Limited
Varanasi
04.2024 - Current
- Coordinated with the sales team, distributors, and retailers to ensure smooth execution of telecom sales activities.
- Maintained daily, weekly, and monthly sales data, and prepared MIS reports for management.
- Tracked SIM activations, MNP (Mobile Number Portability) data, and FTD reports.
- Supported field sales executives with lead updates, target tracking, and performance analysis.
- Ensured timely communication between the sales, marketing, and operations teams.
- Prepared presentations, dashboards, and analytical reports using MS Excel.
- Assisted in planning and monitoring promotional campaigns and incentive programs.
Mis Executive
Telesonic Networks Limited
Lucknow
09.2022 - 03.2024
- Collected and maintained daily data of broadband installation, customer activations, and pending work orders.
- Prepared daily, weekly, and monthly performance reports for the installation and field teams Like Conversion,Repeat,SLA,Reopen,FSA etc.
- Coordinated with team leaders and technicians to track installation progress and issue resolution.
- Shared regular MIS reports with management and ensured accuracy and timely submission.
Mis Executive
Chopra Traders
Lucknow
02.2021 - 09.2022
- Maintained and analyzed daily transport data including vehicle movement, trip records, and diesel/petrol consumption.
- Monitored dispatch and delivery reports for gitti (construction material) and other logistics operations.
- Prepared MIS reports for vehicle utilization, fuel usage, and driver performance.
- Managed data related to company-owned petrol pumps, including stock, billing, and daily transactions.
- Supported tender documentation and maintained records of road project tenders and vendor details
Mis Executive
Rama Infotech Pvt. Ltd
Lucknow
08.2020 - 12.2020
- Collected, maintained, and analyzed daily call data and reports from the COVID call center.
- Prepared and shared performance dashboards, daily/weekly/monthly reports with management.
- Monitored agent productivity, call volumes, and response times to ensure service quality.
- Coordinated with team leaders to track attendance, escalation cases, and issue resolution.
- Ensured accuracy and timely submission of data to higher authorities and government departments.
Sr Executive MIS
Startek
Lucknow
10.2019 - 08.2020
- Managed operational workflows to enhance team efficiency and service delivery.
- Analyzed performance data to identify areas for process improvement.
- Created reports summarizing progress against organizational goals and objectives.
Customer Care Executive
Startek
Lucknow
09.2017 - 10.2019
- Assisted customers with inquiries regarding products and services.
- Resolved customer issues through effective communication and problem-solving skills.
- Documented customer interactions using company-specific software systems.
- Maintained knowledge of current promotions and policies to inform customers accurately.
- Trained new representatives on customer service protocols and best practices.
Education
Bachelor Of Arts (BA) - Sociology
DR Ram Manohar Lohia Awadh University
Ayodhya Uttar Pradesh03-2018
Skills
- Sales coordination
- Data analysis
- Reporting tools
- Performance tracking
- Problem solving
- Team collaboration
- Time management
- Adaptability
- Sales strategy development
- Goals and performance
- Report creation
- Workflow coordination
- Sales reporting
- Distribution management
Languages
English
Elementary (A2)
A2
Hindi
Proficient (C2)
C2
Timeline
Sales Coordinator
Bharti Airtel Limited
04.2024 - Current
Mis Executive
Telesonic Networks Limited
09.2022 - 03.2024
Mis Executive
Chopra Traders
02.2021 - 09.2022
Mis Executive
Rama Infotech Pvt. Ltd
08.2020 - 12.2020
Sr Executive MIS
Startek
10.2019 - 08.2020
Customer Care Executive
Startek
09.2017 - 10.2019
Bachelor Of Arts (BA) - Sociology
DR Ram Manohar Lohia Awadh University