Summary
Overview
Work History
Education
Skills
Websites
Certification
Key Salesforce Skills
Timeline
Generic

Abhishek Pareek

Gurgaon

Summary

Senior Salesforce Business Analyst with proven experience in Salesforce CRM implementation, Dynamics to Salesforce migration, and Agile delivery. Skilled in gathering and documenting requirements, designing scalable CRM processes, and configuring Salesforce features to align with business needs. Strong background in UAT, backlog refinement, wireframing, process modeling (UML/BPMN), and cross-functional collaboration. Adept at tools like JIRA, Figma, Lucidchart, Microsoft Visio, and experienced in facilitating Agile ceremonies.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Senior Salesforce Business Analyst

NetCom Learning
04.2023 - Current
  • Led requirement gathering and documentation by creating BRDs, FRDs, user stories, and acceptance criteria.
  • Maintained wireframes, process flows, UML, and BPMN diagrams using Figma, Lucidchart, and Visio.
  • Configured Salesforce platform to support business processes, including:
  • Custom objects, fields, page layouts, and record types.
  • Validation rules, workflow rules, flows, and approval processes.
  • Profiles, roles, and permission sets to align with security requirements.
  • Reports and dashboards for leadership visibility and KPI tracking.
  • Collaborated with the Product Owner to prioritize and refine backlog items aligning with business goals.
  • Facilitated sprint ceremonies (planning, stand-ups, reviews, retrospectives) to ensure timely delivery.
  • Coordinated with external and internal teams to resolve blockers affecting sprint delivery.
  • Conducted User Acceptance Testing (UAT) and worked with QA to reduce post-deployment defects.
  • Implemented JIRA projects and workflows to enhance project transparency and efficiency.

Business Analyst – Assistant Manager

Extramarks Education
04.2018 - 03.2023
  • Acted as a bridge between business units and technical teams for continuous improvement of the LMS platform.
  • Partnered with stakeholders in India and South Africa to evaluate and implement EdTech solutions.
  • Conducted CXO-level service review meetings to discuss performance, process improvements, and roadmap updates.
  • Contributed to Salesforce CRM implementation by assisting in:
  • Designing custom objects, workflows, and validation rules.
  • Supporting data migration and integration with LMS.
  • Conducting system testing and UAT.
  • Supported change management by preparing training materials and conducting user training sessions.

Presales Engineer

Business Octane Solutions
07.2017 - 03.2018
  • Designed technical solutions by analyzing client needs and mapping requirements to effective deployments.
  • Created technical blueprints and solution designs to support business goals and client satisfaction.

Education

Bachelors - Electronics and Telecommunication

Bharti Vidyapeeth University College of Engineering
Pune
07-2017

Skills

  • Custom Objects
  • Fields
  • Page Layouts
  • Record Types
  • Flows
  • Workflow Rules
  • Validation Rules
  • Approval Processes
  • Reports & Dashboards
  • KPI & Executive Reporting
  • Profiles
  • Roles
  • Permission Sets
  • Security Model
  • Data Migration
  • Integration Support
  • Change Management
  • End-User Training

Websites

Certification

  • Certified Scrum Master (CSM)
  • Certified Salesforce Platform Administrator (SCA)

Key Salesforce Skills

  • Custom Objects, Fields, Page Layouts, Record Types
  • Flows, Workflow Rules, Validation Rules, Approval Processes
  • Reports & Dashboards (KPI & Executive Reporting)
  • Profiles, Roles, Permission Sets & Security Model
  • Data Migration & Integration Support
  • Change Management & End-User Training

Timeline

Senior Salesforce Business Analyst

NetCom Learning
04.2023 - Current

Business Analyst – Assistant Manager

Extramarks Education
04.2018 - 03.2023

Presales Engineer

Business Octane Solutions
07.2017 - 03.2018

Bachelors - Electronics and Telecommunication

Bharti Vidyapeeth University College of Engineering

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Abhishek Pareek