Abhishek Pareek
Gurgaon
Summary
Senior Salesforce Business Analyst with proven experience in Salesforce CRM implementation, Dynamics to Salesforce migration, and Agile delivery. Skilled in gathering and documenting requirements, designing scalable CRM processes, and configuring Salesforce features to align with business needs. Strong background in UAT, backlog refinement, wireframing, process modeling (UML/BPMN), and cross-functional collaboration. Adept at tools like JIRA, Figma, Lucidchart, Microsoft Visio, and experienced in facilitating Agile ceremonies.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Salesforce Business Analyst
NetCom Learning
04.2023 - Current
- Led requirement gathering and documentation by creating BRDs, FRDs, user stories, and acceptance criteria.
- Maintained wireframes, process flows, UML, and BPMN diagrams using Figma, Lucidchart, and Visio.
- Configured Salesforce platform to support business processes, including:
- Custom objects, fields, page layouts, and record types.
- Validation rules, workflow rules, flows, and approval processes.
- Profiles, roles, and permission sets to align with security requirements.
- Reports and dashboards for leadership visibility and KPI tracking.
- Collaborated with the Product Owner to prioritize and refine backlog items aligning with business goals.
- Facilitated sprint ceremonies (planning, stand-ups, reviews, retrospectives) to ensure timely delivery.
- Coordinated with external and internal teams to resolve blockers affecting sprint delivery.
- Conducted User Acceptance Testing (UAT) and worked with QA to reduce post-deployment defects.
- Implemented JIRA projects and workflows to enhance project transparency and efficiency.
Business Analyst – Assistant Manager
Extramarks Education
04.2018 - 03.2023
- Acted as a bridge between business units and technical teams for continuous improvement of the LMS platform.
- Partnered with stakeholders in India and South Africa to evaluate and implement EdTech solutions.
- Conducted CXO-level service review meetings to discuss performance, process improvements, and roadmap updates.
- Contributed to Salesforce CRM implementation by assisting in:
- Designing custom objects, workflows, and validation rules.
- Supporting data migration and integration with LMS.
- Conducting system testing and UAT.
- Supported change management by preparing training materials and conducting user training sessions.
Presales Engineer
Business Octane Solutions
07.2017 - 03.2018
- Designed technical solutions by analyzing client needs and mapping requirements to effective deployments.
- Created technical blueprints and solution designs to support business goals and client satisfaction.
Education
Bachelors - Electronics and Telecommunication
Bharti Vidyapeeth University College of Engineering
Pune07-2017
Skills
- Custom Objects
- Fields
- Page Layouts
- Record Types
- Flows
- Workflow Rules
- Validation Rules
- Approval Processes
- Reports & Dashboards
- KPI & Executive Reporting
- Profiles
- Roles
- Permission Sets
- Security Model
- Data Migration
- Integration Support
- Change Management
- End-User Training
Websites
Certification
- Certified Scrum Master (CSM)
- Certified Salesforce Platform Administrator (SCA)
Key Salesforce Skills
- Custom Objects, Fields, Page Layouts, Record Types
- Flows, Workflow Rules, Validation Rules, Approval Processes
- Reports & Dashboards (KPI & Executive Reporting)
- Profiles, Roles, Permission Sets & Security Model
- Data Migration & Integration Support
- Change Management & End-User Training
Timeline
Senior Salesforce Business Analyst
NetCom Learning
04.2023 - Current
Business Analyst – Assistant Manager
Extramarks Education
04.2018 - 03.2023
Presales Engineer
Business Octane Solutions
07.2017 - 03.2018
Bachelors - Electronics and Telecommunication
Bharti Vidyapeeth University College of Engineering
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