Summary
Overview
Work History
Education
Skills
Website
Personal Information
Hobbies and Interests
Languages
Websites
Timeline
Generic
Abhishek Paul

Abhishek Paul

Hyderabad

Summary

Information Technology Professional with over 2.5 years of experience specializing in Application Support and Database system ( SQL and NO-SQL). I can Implement effective strategies and deliver high-quality results even in a pressure situation. My greatest strength is business awareness, which enables me to permanently streamline infrastructure and application. Storing to leverage my skills.

Overview

4
4
years of professional experience

Work History

Senior Product Support Engineer

Cornerstone Ondemand services india pvt ltd
Hyderabad
09.2023 - Current
  • Identified potential operational problems with existing products and implemented corrective action plans accordingly.
  • Working on business support tickets and production issues. Handling escalated accounts and providing fast resolution.
  • Creating bug fix or enhancement business for the Engineering team, monitoring quarterly releases, etc.
  • Creating knowledge base articles and troubleshooting steps for the Tier 1 team.

Application Solution Engineer

Finxera India Pvt. Ltd.
Chandigarh
12.2021 - 09.2023
  • Resolved complex technical issues in a timely manner. Resolve technical problems that occur abruptly and require immediate solutions.
  • Create different types of business reports for clients or internal stakeholders, creating alerts, and checklists, and managing them on a scheduler on a daily basis like Obsidian.
  • Managing new projects and creating application reports, supporting data pipelines, and ETL processes.
  • Creating bug fix or enhancement business requests for the Engineering team, monitoring monthly releases, etc.
  • Conducted through testing and quality assurance processes to validate the functionality and performance of the application, resulting in improved user experience and minimal downtime.

Technical Support Engineer

Biz2credit info services Pvt. Ltd.
Noida
01.2021 - 12.2021
  • Resolve technical problems that occur abruptly and require immediate solutions.
  • Analyzed system logs for potential problems or errors related to system performance or security threats.
  • My job role includes assisting, escalating, and resolving the issues faced by international clients.
  • Provided remote assistance to end-users when needed.

Education

Technical Support Fundamentals -

Google Certification
12-2021

Bachelor In Science -

Calcutta University
Kolkata
08-2016

Skills

  • HTML5
  • CSS3
  • Python
  • SQL
  • Elastic Search/ Solr
  • Application Support and Database system (SQL and NO-SQL)
  • Scheduling jobs (Obsidian)
  • Advanced troubleshooting
  • Splunk (KQL)

Website

https://www.linkedin.com/in/photondouble-slit-544256207/

Personal Information

  • Date of Birth: 08/05/93
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Single

Hobbies and Interests

  • Listening to Music
  • Web Development

Languages

Bengali
First Language
Hindi
Advanced (C1)
C1
English
Advanced (C1)
C1

Timeline

Senior Product Support Engineer

Cornerstone Ondemand services india pvt ltd
09.2023 - Current

Application Solution Engineer

Finxera India Pvt. Ltd.
12.2021 - 09.2023

Technical Support Engineer

Biz2credit info services Pvt. Ltd.
01.2021 - 12.2021

Technical Support Fundamentals -

Google Certification

Bachelor In Science -

Calcutta University

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Abhishek Paul