Abhishek Poddar
New Delhi
Summary
A dedicated and results-driven professional with a strong commitment to contributing to the growth and success of organizations. Eager to leverage my skills and experience to make a meaningful impact while continuously learning and gaining exposure to enhance my expertise and build a successful career.
Overview
4
4
years of professional experience
Work History
Sr. Associate (Banking and Financial Services)
WNS
Gurugram
01.2025 - Current
- Resolved customer inquiries related to all banking services through real-time chat support.
- Banking systems and CRM tools are used to access customer information and provide tailored solutions, thereby enhancing customer satisfaction.
- Maintained compliance with banking regulations and data privacy policies regarding sensitive customer information during our interaction.
- Documented customer interaction and feedback accurately, and contributed to the improvement of service delivery and customer experience.
- Filed complaints on behalf of customers.
- Collaborated with internal departments to escalate and resolve complex issues.•
- Monitored chat cues and managed multiple conversations, simultaneously demonstrating strong multitasking and time management skills.
- Utilize collaborative tools such as Confluence, AWS, Visa, T24, Playvox, Jira, Zendesk, and Okta.
Operation CSR II
TELUS International
Noida
06.2024 - 01.2025
- Take full responsibility for managing customer concerns related to internet connectivity and router issues.
- Be the main point of contact for customers facing technical difficulties with their internet services or routers.
- Provide detailed guidance to customers on how to troubleshoot issues such as slow internet speeds, connection drops, router configurations, and network settings.
- Schedule appointments for customers who require further assistance, whether for a technician visit, a remote troubleshooting session, or equipment replacement.
- Ensure all customer needs are met promptly.
- Document all customer interactions, troubleshooting steps, and outcomes to ensure there is a comprehensive log for future reference.
CONTACT CENTRE ASSOCIATE
Webhelp
Gurugram
10.2022 - 03.2024
- Customer support in chat processes
- Floor support
- Resolve Bose product related concerns
- Troubleshooting technical issues with electronics
- Liaised with logistics department to ensure timely delivery of products to customers
- Handled customer complaints, providing appropriate solutions and follow-ups within time limits
- Updated customer accounts with accurate information after each interaction
CUSTOMER RELATIONSHIPS EXECUTIVE AND TECHNICAL SUP
Concentrix
Gurugram
04.2021 - 10.2022
- Technical queries of consumers of problems related to computer securities and data privacy
- Chat process
- Supported compliance with internal processes and external regulations, ensuring customer support interactions aligned with company standards
- Assisted in monitoring and enforcing compliance policies across technical support functions
- Provided clear communication to customers regarding compliance guidelines, troubleshooting procedures, and service expectations
Education
Bachelor of Computer Application - Computer And Information Sciences
IITM Maharishi Dayanand University
Rohtak , Haryana10.2021
12th CBSE -
Delhi Public School
Dwarka , Delhi04.2018
10th CBSE -
Delhi Public School
Dwarka , Delhi03.2016
Skills
- Interpersonal skills
- Flexible to the work environment
- Data analytics
- EXCEL
- Banking systems
Languages
- English, Advanced (C1)
- Hindi, Advanced (C1)
- Japanese, Elementary (A2)
Timeline
Sr. Associate (Banking and Financial Services)
WNS
01.2025 - Current
Operation CSR II
TELUS International
06.2024 - 01.2025
CONTACT CENTRE ASSOCIATE
Webhelp
10.2022 - 03.2024
CUSTOMER RELATIONSHIPS EXECUTIVE AND TECHNICAL SUP
Concentrix
04.2021 - 10.2022
Bachelor of Computer Application - Computer And Information Sciences
IITM Maharishi Dayanand University
12th CBSE -
Delhi Public School
10th CBSE -
Delhi Public School
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