Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Extracurricular Activities
Timeline
Generic

SARATH KUMAR C

Chennai

Summary

Dynamic professional with a proven track record at IDBI BANK LTD, excelling in customer service excellence and compliance adherence. Achieved a 95% resolution rate in customer inquiries while promoting digital banking solutions. Skilled in financial product knowledge and team collaboration, driving efficiency and enhancing customer satisfaction.

Overview

7
7
years of professional experience
1
1
Certification

Work History

<ul><li>Address customer enquiries and complaints with professionalism, achieving a resolution rate of over 95%.</li><li>Process financial transactions including NEFT/RTGS, term deposits, loan disbursals, and gold loans in adherence to bank policies.</li><li>Promote digital banking services to customers, increasing branch efficiency and digital adoption.</li><li>Support clerical operations including data entry, documentation, and record updates in core banking systems.</li><li>Exceeded monthly cross-sell targets while ensuring customer service standards aligned with audit and compliance norms.</li></ul>

IDBI BANK LTD
Chennai
01.2023 - Current
  • Address customer enquiries and complaints with professionalism, achieving a resolution rate of over 95%.
  • Process financial transactions including NEFT/RTGS, term deposits, loan disbursals, and gold loans in adherence to bank policies.
  • Promote digital banking services to customers, increasing branch efficiency and digital adoption.
  • Support clerical operations including data entry, documentation, and record updates in core banking systems.
  • Exceeded monthly cross-sell targets while ensuring customer service standards aligned with audit and compliance norms.

<ul><li>Delivered Provided L1/L2 technical support for enterprise financial applications, ensuring timely incident resolution.</li><li>Coordinated with development and QA teams to troubleshoot bugs and perform root cause analysis.</li><li>Documented recurring issues and contributed to knowledge base creation to enhance team efficiency.</li><li>Demonstrated initiative and strong problem-solving by learning processes outside of assigned tasks.</li></ul>

CAPGEMINI
Bangalore
01.2019 - 01.2021
  • Delivered Provided L1/L2 technical support for enterprise financial applications, ensuring timely incident resolution.
  • Coordinated with development and QA teams to troubleshoot bugs and perform root cause analysis.
  • Documented recurring issues and contributed to knowledge base creation to enhance team efficiency.
  • Demonstrated initiative and strong problem-solving by learning processes outside of assigned tasks.

Education

Master of Business Administration - Finance & Operation

Vadapalani, Chennai
Vadapalani, Chennai
05.2023

Bachelor of Engineering - Electronics & Communication Engineering

Thandalam, Chennai
Thandalam, Chennai
05.2019

Skills

  • Communication & Interpersonal Skills
  • Digital & Core Banking Systems
  • MS Excel, CRM Tools
  • Team Collaboration & Cross-functional Coordination
  • Communication & Interpersonal Skills
  • Digital & Core Banking Systems
  • MS Excel, CRM Tools
  • Team Collaboration & Cross-functional Coordination

Certification

  • Cambridge Business English Certification (BEC)
  • Microsoft excel for Business - Intermediate

Accomplishments

  • Financial Recognized as "Top Performer of the Quarter" at IDBI Bank for outstanding customer service.
  • Led a digital onboarding campaign that increased e-banking registrations by 30% in 3 months.
  • Reduced support ticket backlog by 20% at Capgemini through efficient coordination with technical teams.

Extracurricular Activities

President, Finance Club – FINANZO at SRM. Authored 2 books (fiction); active in content writing and event curation Organized multiple symposiums, guest lectures, and placement drives during MBA

Timeline

<ul><li>Address customer enquiries and complaints with professionalism, achieving a resolution rate of over 95%.</li><li>Process financial transactions including NEFT/RTGS, term deposits, loan disbursals, and gold loans in adherence to bank policies.</li><li>Promote digital banking services to customers, increasing branch efficiency and digital adoption.</li><li>Support clerical operations including data entry, documentation, and record updates in core banking systems.</li><li>Exceeded monthly cross-sell targets while ensuring customer service standards aligned with audit and compliance norms.</li></ul>

IDBI BANK LTD
01.2023 - Current

<ul><li>Delivered Provided L1/L2 technical support for enterprise financial applications, ensuring timely incident resolution.</li><li>Coordinated with development and QA teams to troubleshoot bugs and perform root cause analysis.</li><li>Documented recurring issues and contributed to knowledge base creation to enhance team efficiency.</li><li>Demonstrated initiative and strong problem-solving by learning processes outside of assigned tasks.</li></ul>

CAPGEMINI
01.2019 - 01.2021

Master of Business Administration - Finance & Operation

Vadapalani, Chennai

Bachelor of Engineering - Electronics & Communication Engineering

Thandalam, Chennai

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SARATH KUMAR C