Abhishek P.V
Bangalore
Summary
- Detail-oriented business support specialist with extensive experience in customer service and administrative functions, driving efficiency and delivering exceptional support across diverse industries.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sr. Business Support Executive
Brickwork India
11.2024 - Current
- Email & Calendar Management: Manage client inboxes, organize and prioritize emails, draft and respond to correspondence, flag urgent matters, and follow up on pending items. Handle full calendar management, including scheduling meetings, sending invites, coordinating reschedules or cancellations, and setting up reminders to ensure smooth daily operations.
- Project Management: Managed end-to-end dispute and chargeback workflows in Asana for UberEATS and DoorDash, ensuring all cases were created, tracked, and resolved within defined timelines.
- Data Entry & Reporting: Perform data entry tasks such as vaccination availability updates and timesheet reviews. Generate detailed supply chain and logistics management reports to support operational efficiency and accuracy.
- Report Creation: Develop customized reports for internal tracking and client communication, ensuring data is presented clearly and supports informed decision-making.
Sr. Guest Service Specialist
Target Corporation
12.2021 - 11.2024
- Non-voice support: Assisting guests based on their shopping experiences.
- Providing support on Target.com based on the queries.
- Sending follow-up emails with the best resolution.
- Conducting daily huddles to update the team.
Customer Support Executive
Bigbasket
06.2020 - 10.2021
- Chat support for domestic customers.
- Creating own templates for chat.
- Adhering to improve feedback experiences.
Customer Relationship management – Part Time
Decathlon
11.2018 - 04.2020
- POS Management: Collating the online orders on MS Excel.
- Assisting, billing at the point of sale.
- Collecting customer data for future business.
- Inquiring for Customer shopping feedback.
Education
MBA - Marketing Management
Mumbai University
01-2024
Skills
- Effective Communication, Adaptability & Strong empathy
- Quality over quantity assured
- MS Office Suite: Outlook, Excel, Word, PowerPoint
- Experience in Project Management & Tools using: Asana, Canva & Salesforce
- Cloud & File Management: Dropbox, Google Drive and SharePoint
- Social Media Platforms: Facebook, Instagram, YouTube, Twitter, and LinkedIn
Certification
Successful Negotiation Skills in Business - Harvard Business School
Languages
English
Advanced (C1)
C1
Malayalam
Proficient (C2)
C2
Kannada
Advanced (C1)
C1
Affiliations
Helping those in need, Sketching during loneliness, Singing while no one's around, Reading books.
Timeline
Sr. Business Support Executive
Brickwork India
11.2024 - Current
Sr. Guest Service Specialist
Target Corporation
12.2021 - 11.2024
Customer Support Executive
Bigbasket
06.2020 - 10.2021
Customer Relationship management – Part Time
Decathlon
11.2018 - 04.2020
MBA - Marketing Management
Mumbai University