Abhishek Rai
KOLKATA
Summary
Dynamic and results-oriented professional with experience as a Counter Officer at Zenith Forex Company. Expert in fostering positive relationships and delivering exceptional customer service. Proven problem-solver with strong communication skills in English, Hindi, and Bengali, ensuring compliance and enhancing operational efficiency. Recognized for patience and empathy in high-pressure environments.
Overview
1
1
year of professional experience
Work History
COUNTER OFFICER
ZENITH FOREX COMPANY
DUMDUM AIRPORT
08.2023 - 03.2024
- Maintained positive working relationship with fellow staff and management.
- Greeted customers and provided excellent customer service.
- Ensured compliance with all applicable regulations governing foreign exchange operations.
- Followed company policies regarding returns, exchanges, refunds and other transactions.
Education
Bachelor of Arts - Humanities
SIKKIM PROFESSIONAL UNIVERSITY
KOLKATA06-2025
Certification Course - Aviation, Hospitality & Travel Management
Frankfinn Institute Of Air Hostess Training
27b,camac Street, Kolkata-70001605.2023
Bachelor of Arts - ARTS
NATIONAL HIGH SCHOOL
KOLKATA06-2022
Skills
- Communication skills – clear verbal and written communication in English, Hindi, and Bengali
- Problem-solving abilities – Quick thinking to resolve passenger issues, such as baggage problems, or flight delays
- Patience and empathy – dealing with frustrated travelers requires a calm and understanding approach
- Teamwork – coordinating with airport staff, airlines, and security teams
Disclaimer
I hereby declare that the above-mentioned information is accurate to the best of my knowledge and belief.
Timeline
COUNTER OFFICER
ZENITH FOREX COMPANY
08.2023 - 03.2024
Bachelor of Arts - Humanities
SIKKIM PROFESSIONAL UNIVERSITY
Certification Course - Aviation, Hospitality & Travel Management
Frankfinn Institute Of Air Hostess Training
Bachelor of Arts - ARTS
NATIONAL HIGH SCHOOL
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