Abhishek Raj
New Delhi
Summary
Highly trained and well-qualified Test Engineer possessing exceptional testing qualifications related to Switch,firewall,GPON, Ethernet and IP domains. Knowledgeable about troubleshooting, implementation and ongoing operation of complex systems in collaboration with solid teams. Strong leader well-versed in team management, site leadership and process integration. History of building and maintaining forward-thinking and productive environments focused on teamwork and common objectives.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Test Engineer
Compliance International Pvt Ltd
New Delhi
09.2022 - Current
- Configured routers, switches, Firewall, PON and other telecommunications equipment for TEC Testing.
- Knowledge on Ethernet technology (10/100/200/400/800G) for TEC Testing.
- Knowledge on Telecom Access Products specifically ONT/ONU/EPON/GPON/NGPON/XGS-PON technologies.
- Compliance with technical certifications like TL9000, TSEC etc.
Service Delivery Manager
CIS world Wide
Noida
08.2021 - 07.2022
- We Monitoring and managing Network support, desktop support, IT services desk, and VIP support functions to ensure optimal service and Maintaining high performance levels for service-related processes and implementing improvement activities wherever necessary
- We are taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews and Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery
- We are taking accountability for service delivery performance, meeting customer expectations, and driving future demand and Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization.
NETWORK SUPPORT ENGINEER
Skytech Consulting
Bengaluru
03.2020 - 08.2021
- We Work as an RF Engineer and Fixing network faults
- Experience in configuring and troubleshooting remotely and Coordinating with the Circle Team (Field engineer) and guide them to configure the devices
- Investigation of the causes of outages and follow up the issue until it is completely resolved to maintain network reliability and availability
- Manage SLA and providing maximum up time to client and proper Ticketing tool knowledge
- Troubleshooting of router (checks VRF, Ping response of WAN IP), last mile connectivity over RF with the customer and Providing support to user via remotely, on call also
Software Developer
Devexis India
Bengaluru
09.2018 - 03.2020
- We Work as a Software Developer and Design and develop user friendly website
- Fixing bugs from existing website and implementation
- Customize theme to meet client requirement
- Design new feature for existing website
- User Testing, allowing users to interact with a prototype of the final design to analyse its accessibility, usability, and intuitiveness
- Focus groups, moderated user tests, and unmoderated user tests & provide valuable feedback on what is and isn't working.
Education
Bachelor in Engineering - Computer Science Engineering (CSE)
BRINDAVAN COLLEGE OF ENGINEERING / VTU
08.2015
12th -
01.2009
10th -
01.2007
Skills
- Java
- PHP
- HTML
- Network Support
- Networking
- AWS Solution Architect Associate
- Linux
- Customer Relationships
- Test Management Tools
Certification
- AWS Solution Architect Associate, 12/2021, 03/2022, Croma Campus Training & Development (P) Ltd., Noida, Uttar Pradesh
- PHP & HTML Certification, 2017, NIIT Delhi
Personal Information
Date of Birth: 02/14/92
Languages
- English, Native or Bilingual Proficiency
- Hindi, Native or Bilingual Proficiency
Hobbies and Interests
- Travelling
- Reading subject matter, coding etc.
- Listening Music
Projects
MANAGING CLOUD SERVICES FOR KRIDE, Managing EC2, creating instance, Regular backup of codes & database, checking security group, Regular update & upgrade of packages, Handling load balancer, Managing S2, installing additional packages & modules, generating log reports, Changing server configurations MONITORING CLOUD SERVER FOR ELKAY ELECTROMECH, Updating of packages & modules, Implementation of Elkay ERP, Monitor and Reporting of System status, Configuring google analytics in Elkay dashboard, Customization of Elkay ERP as per changing requirements WEB APP SUPPORT IN CLOUD FOR MANY MID-SIZED PROJECTS, Multiple projects of small to medium size, Administrating their system status, Resource monitoring, Update & Upgrades, Technical issues, Reporting
Timeline
Test Engineer
Compliance International Pvt Ltd
09.2022 - Current
Service Delivery Manager
CIS world Wide
08.2021 - 07.2022
NETWORK SUPPORT ENGINEER
Skytech Consulting
03.2020 - 08.2021
Software Developer
Devexis India
09.2018 - 03.2020
Bachelor in Engineering - Computer Science Engineering (CSE)
BRINDAVAN COLLEGE OF ENGINEERING / VTU
12th -
10th -
- AWS Solution Architect Associate, 12/2021, 03/2022, Croma Campus Training & Development (P) Ltd., Noida, Uttar Pradesh
- PHP & HTML Certification, 2017, NIIT Delhi
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