Abhishek Raj
Mumbai
Summary
Healthcare management professional pursuing PGDM in Healthcare Management, with practical exposure to end-to-end hospital operations. Proven ability to coordinate OPD/IPD workflows, streamline discharge processes, and work closely with clinical and non-clinical teams to improve patient experience and operational efficiency. Known for strong communication, ownership, and execution skills in fast-paced hospital environments.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
Management Intern
Fortis Hiranandani Hospital
Vashi, Mumbai
05.2025 - 06.2025
- Participated in team meetings to discuss departmental goals and initiatives.
- Engaged with patients to gather feedback about their experiences at the hospital.
- Engaged with patients relatives to understand their needs and enhance service delivery.
- Assisted in organizing patient records within the hospital's management system.
- Supported daily operational tasks in various departments to enhance workflow efficiency.
Internship Project
Fortis Hiranandani Hospital
Vashi, Mumbai
05.2025 - 06.2025
- Conducted a structured quantitative study with 50+ in-patients to assess Satisfaction levels.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Evaluated key service dimensions including treatment, communication, nursing care, Hygiene and discharge process.
- Reviewed 20+ global research papers from reputed journals to identify best practices in patient satisfaction.
- Identified operational gaps in staff coordination, linen services, and discharge clarity.
- Proposed actionable recommendations to improve patient experience and service quality.
Global Citizen Leadership
Godrej Memorial Hospital
Mumbai
11.2025 - 03.2025
- Conducted stakeholder mapping and patient journey analysis across 10 hospitals, 6 TPAs, and 100 patients to identify billing inefficiencies.
- Used MS Excel and Replit for data analysis and process mapping.
- Recommended billing automation and financial counselling to improve billing efficiency and hospital cash flow.
Management Trainee
Bombay Hospital
Mumbai
10.2024 - 11.2024
- Facilitated administrative operations by managing data entry, organizing files, and preparing documents.
- Supported staff training, development and evaluation.
Marketing Intern
AMUL, India
05.2022 - 06.2022
- Prepared daily sales reports and presented insights to the management team for strategic planning.
- Coordinated with field sales teams to achieve monthly targets and improve customer satisfaction.
- Gained practical experience in rural marketing strategies and retail distribution.
Education
PGDM - HEALTHCARE MANAGEMENT
S P Mandali's Prin. L. N. Welingkar Institute of Management Development and Research
Mumbai 08.2024 - 01.2026
Bachelor of Business Administration - Marketing Management
L.N. Mishra College Of Business Management
Muzaffarpur , India 05.2019 - 05.2023
HSC -
Holy Mission Sr.Sec. School
SSC -
Holy Mission Sr. School
Skills
- MS Office
- Excel
- Canva
- Data analysis
- Patient engagement
- Process mapping
- Operations management
Websites
Languages
- Hindi
- English
- Hindi
Personal Information
Date of Birth: 11/19/02
Hobbies and Interests
- Travelling
- Social Service
Academic Profile
PGDM - Healthcare, 2024-26, Bachelor of Business Administration, L.N. Mishra College, 72.7%, 2017, HSC, Holy Mission Sr. Sec. School, 65.8%, 2019, SSC, Holy Mission Sr. School, 84.2%, 2023
Positions Of Responsibility
- Event Coordinator, College Fest & Department Events, 2020, Led planning and execution of academic and cultural events., Managed logistics, registrations, and guest coordination.
- 1st Prize Winner, Poster Competition on the theme 'Digital India', 2021
- Best Event Coordinator Award, College Cultural Fest, 2022
Languages
Hindi
First Language
English
Elementary
A2
Timeline
Global Citizen Leadership
Godrej Memorial Hospital
11.2025 - 03.2025
Management Intern
Fortis Hiranandani Hospital
05.2025 - 06.2025
Internship Project
Fortis Hiranandani Hospital
05.2025 - 06.2025
Management Trainee
Bombay Hospital
10.2024 - 11.2024
PGDM - HEALTHCARE MANAGEMENT
S P Mandali's Prin. L. N. Welingkar Institute of Management Development and Research
08.2024 - 01.2026
Marketing Intern
AMUL, India
05.2022 - 06.2022
Bachelor of Business Administration - Marketing Management
L.N. Mishra College Of Business Management
05.2019 - 05.2023
HSC -
Holy Mission Sr.Sec. School
SSC -
Holy Mission Sr. School