Summary
Overview
Work History
Education
Skills
Timeline
Generic

Abhishek Ranjan

Bengaluru

Summary

With 5+ years of dedicated experience in Fraud Analytics and Quality Assurance within the insurance domain, I've cultivated a reputation for excellence marked by sharp problem-solving skills and a collaborative spirit.

In Fraud Analytics, I've honed my ability to detect and prevent fraudulent activities through data analysis and predictive modeling techniques, contributing significantly to risk mitigation efforts.

In Quality Assurance, I've demonstrated a meticulous approach to ensuring the integrity and reliability of insurance processes and systems, enhancing overall operational efficiency and client satisfaction.

My personality is characterized by intelligence, a high aptitude for problem-solving, and a strong commitment to teamwork, consistently leveraging these traits to drive innovative solutions and facilitate effective communication within multidisciplinary teams. My track record speaks to my capacity to excel in dynamic environments while delivering impactful results.

Beyond the professional realm, I thrive in dynamic pursuits that reflect my diverse interests.A passionate football player and avid chess enthusiast, I relish the strategic challenges and camaraderie these games offer, embodying both teamwork and tactical finesse. I extend my passion for problem-solving beyond the boardroom by actively engaging in activities that allow me to assist others and expand my knowledge base. Whether it's lending a helping hand to those in need or delving into new subjects to broaden my horizons, I'm dedicated to making a positive impact in every aspect of my life.

Recently, I've discovered a newfound love for cooking, embracing the creativity and sensory delights it brings to the table.

Overview

6
6
years of professional experience

Work History

Senior Specialist- Customer Success

Plum
Bengaluru
10.2023 - Current
  • Served as the primary point of contact for escalation and claim adjudication for major accounts, such as ICICI Lombard, Medi Assist, and Care Religare, which together represented 83% of Plum's business.
  • Utilized various software programs such as Salesforce, Zendesk, RETOOL, SLACK to track escalations and document resolutions.
  • Conducted weekly quality meetings with external stakeholders to address process inflow, volume, and discrepancies, ensuring continuous improvement and alignment.
  • Applied Lean management principles to streamline processes, enhancing efficiency, and improving client satisfaction.
  • Strengthened stakeholder relationships, leading to improved claim servicing and dispute resolution for key accounts including Swiggy, Cred, Deel, Lenskart, Unacademy, and Digit.
  • Implemented process excellence initiatives that resulted in a 97% TAT compliance for claim resolution in the last quarter, exceeding the company's expectation of 90%.

Quality Assurance Analyst

NobleServe LLC
Bengaluru
01.2022 - 10.2023
  • Conducted comprehensive quality control audits to ensure mortgage documentation compliance. Evaluated RE timings for process delivery meeting client expectations
  • Developed and executed test plans for loan origination software, identifying and reporting defects.
  • Collaborated with cross-functional teams, resulting in an 18% increase in operational efficiency.
  • Led compliance training programs and mentored 5 junior QA analysts, contributing to a 21% improvement in team productivity.
  • Served as a subject matter expert for compliance-related inquiries.
  • Collaborated with the IT department to integrate automated testing tools into the mortgage origination process.

Process Analyst

Avanze Technolgies (F/K/A Fugo Services)
Bengaluru
02.2019 - 01.2022
  • Industry relevant understanding of federal and state regulations governing mortgage lending, such as the Truth in Lending Act (TILA), Real Estate Settlement Procedures Act (RESPA), Home Mortgage Disclosure Act (HMDA), Dodd-Frank Act, Fair Lending laws, and Anti money Laundering (AML) regulations.
  • Stayed industry updated with evolving mortgage regulations, including VA, FHA, RESPA, HELOC, Reverse Mortgage, and HUD guidelines.
  • Conducting detailed process mapping and documentation to gain a comprehensive understanding of existing workflows.
  • Generated detailed reports and performance metrics for clients and internal management.

Education

High School Diploma -

Delhi Public School
Bokaro Steel City

Bachelor of Engineering - Electronics And Instrumentation Technology

Siddaganga Institute of Technology
Tumkur, Karnataka

Skills

  • Strategic Planning
  • Customer Account Management
  • Customer Relationship Building
  • Client Relations
  • Revenue Growth
  • Research and due diligence
  • Stakeholder Management
  • CRM Software
  • Pipeline Development
  • Report Analysis
  • Training and mentoring
  • QA reporting
  • Test Planning
  • Deductive Reasoning
  • Framework Development
  • Root Cause Analysis
  • Quality processes
  • Quality Assurance Controls
  • Requirements Analysis

Timeline

Senior Specialist- Customer Success

Plum
10.2023 - Current

Quality Assurance Analyst

NobleServe LLC
01.2022 - 10.2023

Process Analyst

Avanze Technolgies (F/K/A Fugo Services)
02.2019 - 01.2022

High School Diploma -

Delhi Public School

Bachelor of Engineering - Electronics And Instrumentation Technology

Siddaganga Institute of Technology
Abhishek Ranjan