Abhishek Ranjan
Delhi
Summary
Dedicated and detail-oriented retail professional with over 6 years of experience in customer service, team management, retail operations, and cashiering. Currently working as a Department Manager at Zudio (Trent Ltd.), previously served as Senior Cashier at Max Fashion (Landmark Group). Proven strengths in SOP implementation, team leadership, VM compliance, and enhancing customer satisfaction.
Overview
6
6
years of professional experience
Work History
Department Manager
Zudio
Delhi
03.2025 - Current
- Company Overview: Trent Limited
- Manage and lead the department team to ensure smooth day-to-day operations
- Implement visual merchandising (VM) guidelines as per brand standards
- Oversee shift and roster planning to maintain consistent customer service coverage
- Drive customer satisfaction through service excellence and team coordination
- Collaborate with cross-functional teams for inventory, stock movement, and floor layout
- Ensure adherence to company policies and operational protocols
- Trent Limited
Senior Cashier
Max Fashion India
11.2022 - 02.2025
- Company Overview: Landmark Group
- Led a team of 5-6 cashiers and ensured SOP implementation
- Created shift schedules and managed cashier rosters
- Handled daily reconciliation of cash, card payments, and bank deposits
- Maintained accurate records of sales, returns, and customer transactions
- Landmark Group
Cashier
Max Fashion India
03.2019 - 10.2022
- Company Overview: Landmark Group
- Managed billing operations and handled multi-tender transactions
- Audited daily transactions and prepared MIS & DSR reports
- Performed daily banking and prepared accounting summaries
- Landmark Group
Education
B.A. -
Delhi University
01.2017
Senior Secondary -
C.B.S.E
Delhi01.2014
Secondary -
C.B.S.E
Delhi01.2012
Skills
- Retail Team Leadership
- Customer Service & Cross-Selling
- Cashiering & Banking Operations
- SOP & Shift Management
- Visual Merchandising (VM)
- MIS & DSR Reporting
- Roster & Schedule Planning
- Self-Checkout and Kiosk Order Handling
- Basic Computer & Web Browsing
- CRM & Loyalty Program Handling
- Data Entry and Analysis
Hobbies and Interests
- Team Leadership & Customer Service
- Retail Operations & Budget Handling
- Cross-Selling & Suggestive Selling
Languages
- Hindi, Full Professional Proficiency
- Bhojpuri, Professional Working Proficiency
- English, Limited Working Proficiency
System Knowledge
- Basic Computer & Web Browsing
- CRM & Loyalty Program Handling
- Data Entry and Analysis
Timeline
Department Manager
Zudio
03.2025 - Current
Senior Cashier
Max Fashion India
11.2022 - 02.2025
Cashier
Max Fashion India
03.2019 - 10.2022
B.A. -
Delhi University
Senior Secondary -
C.B.S.E
Secondary -
C.B.S.E