Abhishek Ronald
New Delhi
Summary
Accomplished finance professional with over 10 years of expertise in accounts payable/receivable, customer service, and financial analysis. Proven success in managing business transitions, implementing ERP systems, and enhancing service quality through effective training and development initiatives. Skilled in B2B/B2C collections, cash applications, compliance, and vendor relationship management, with a strong focus on optimizing OTC and AP processes across diverse industries to drive growth and deliver exceptional value to stakeholders. Dedicated leader passionate about fostering collaboration within dynamic teams and committed to excellence in achieving organizational goals.
Overview
10
10
years of professional experience
Work History
Assistant Manager
WNS Global Services Pvt. Ltd.
07.2025 - Current
- Lead AR Collections & Cash Applications team for USA (Health Care Industry), ensuring seamless service delivery and performance excellence.
- Directed project governance, training, operations, and quality control during major business transitions.
- Drove process improvements and implemented efficiency-enhancing solutions through strategic brainstorming and project optimization.
- Led team in process improvements, enhancing operational efficiency and service delivery
- Developed training programs for new staff, increasing onboarding effectiveness and knowledge retention
- Built and expanded teams through optimized recruitment; managed a workforce of 40–50 employees with effective resource allocation.
- Strengthened client relationships, drove business expansion, and aligned operations with strategic objectives.
- Monitored staff performance, delivered training programs, and conducted reviews to boost skills and reward achievements.
- Oversaw reconciliation of high-priority accounts, resolving queries and streamlining workflows for write-offs, refunds, and offsets.
- Provided strategic leadership and coaching to team leaders, fostering continuous improvement and professional development.
- Partnered with senior management on facilities planning and operational support.
Management Trainee
Genpact India Pvt. Ltd.
01.2022 - 07.2025
- Managed a team of 15 FTE with 25% buffer resources
- Implemented and maintained AP systems, policies, and workflows ensuring compliance with company guidelines.
- Developed training modules to onboard new employees and improve team performance.
- Led cross-functional teams to streamline operational processes and enhance service delivery.
- Managed monthly closings, reconciliations, and financial reporting accuracy.
- Liaised with internal/external stakeholders; supported 1,200+ vendors with timely issue resolution.
- Designed and executed collection strategies; monitored aging reports, resolved disputes, and improved cash flow.
- Conducted credit control evaluations; set limits and prepared AR/cash flow forecasts for senior management.
- Customized AP/expense workflows per client requirements; enhanced efficiency and service quality.
- Trained, mentored, and evaluated staff; led project teams to deliver objectives on time and within budget.
- Developed SOPs, databases, and reporting tools; analyzed daily/weekly/monthly metrics to drive improvements.
- Supported recruitment, employee development, and conflict resolution initiatives.
- Strengthened client relationships, drove new business, and maintained revenue streams.
Process Developer
Genpact India
07.2016 - 01.2022
- Executed training programs and offered on-site support for O2C and AP transitions, ensuring seamless operations across Genpact's global locations in India and Singapore.
- Achieved high client satisfaction by fostering effective collaboration with project leads during transitions. Facilitated successful project transitions by engaging with leads to align objectives.
- Managed comprehensive cash application tasks, ensuring timely processing of payments and resolution of discrepancies.
- Analyzed and verified remittance records to identify discrepancies and ensure compliance with accounting standards.
- Supported collections team: managed B2B/B2C collections, high-volume calls, client follow-ups, and delinquent account negotiations (achieved 70% settlement boost).
- Developed and updated SOPs; improved auto cash application processes.
- Leveraged industry knowledge in banking, consumer goods, and high-tech to drive strategic initiatives.
- Maintained customer data accuracy for 4.5k+ accounts; improved resolution of 55% account issues.
- Ensured compliance with regulations; collaborated cross-functionally to manage peak workloads.
- Led teams in utilizing workday systems to enhance operational efficiency. Showcased strong dedication and adaptability in fast-paced settings.
Education
Bachelor of Business Administration - Finance
Institute of management studies
Dehradun, UT01-2013
Skills
- People Management
- ERP & Technology Proficiency
- Process Improvement & Optimization
- Communication & Stakeholder Management
- Risk Management & Compliance
- Accounts receivable and Accounts payable
- Analytical thinking
- Mentoring and Training
- Financial analysis and Reporting
- Project Management
- Customer service
- Team leadership
- Decision-making
Accomplishments
- Led a project team to achieve objectives within set timelines and budgets.
- Collected on delinquent accounts by contacting and emailing customers to negotiate payment deals, leading to a 70% settlement boost.
- Updated and maintained the addresses and phone numbers for over 4.5k customers, with a satisfaction rating over 65%.
Timeline
Assistant Manager
WNS Global Services Pvt. Ltd.
07.2025 - Current
Management Trainee
Genpact India Pvt. Ltd.
01.2022 - 07.2025
Process Developer
Genpact India
07.2016 - 01.2022
Bachelor of Business Administration - Finance
Institute of management studies