Abhishek S
Senior Consultant
Bengaluru
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Senior Consultant - Niantic: Geo Data Operations
IntouchCX
01.2022 - Current
- Data Collection and Integration: Gather geographic data from various sources, including satellite imagery, GPS, and surveys. Integrate this data into a centralized database or GIS (Geographic Information System) platform.
- Data Quality Assurance: Ensure the accuracy, consistency, and reliability of geographic data. This involves validating data sources, correcting errors, and maintaining metadata.
- Report and Documentation: Prepare and present reports on geospatial data findings, document procedures, and maintain records of data sources and methodologies.
- Training and Development: Identify training needs and arrange for relevant training or development opportunities. Help team members build their skills and advance in their careers.
Senior Consultant - Machine Zone
IntouchCX
01.2021 - 01.2022
- Managing global customers in the gaming industry affiliated to Machine Zone
- Directed and coordinated work completed by junior consultants and other consultants.
- Applied techniques to analyze requirements, system capabilities and workflows.
- Mentored associate consultants to encourage enthusiasm toward tasks and responsibilities.
Consultant - Warner Brothers Games
Intouch CX
1 2018 - 01.2021
- Managing global customers in the gaming industry affiliated to Warner Brother Gaming Industry
- Meeting SLA and responding to customer inquiries, troubleshooting tech problems, handling complaints to building strategies for improving the overall customer experience and fostering loyalty.
Education
Bachelor of Commerce (Computer Application) - Commerce
MSN Institute of Management And Technology
Kollam, India 04.2001 -
Senior High School - Commerce
Believer's Church Mahatma Central School
Kollam, India 04.2001 -
Skills
Consulting
Project Management
Teamwork mindset
Flexibility
Accomplishments
Professional:
- Recognized as Employee of the Month for outstanding performance and team contributions 8 times
- Consistently maintained high customer satisfaction ratings
Educational:
- Coordinated with NEGOZ, National seminar
- Participated in seminars conducted by QMA (Quilon Management Association)
- Kerala University Project - A comparative study on dealers' satisfaction in the sale of Samsung and Micromax mobile devices
- Completed coursework in SPSS, Tally, and Web designing (HTML)
Languages
English
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)
Tamil
Upper intermediate (B2)
Hindi
Intermediate (B1)
Interests
Gaming
Exploring Places
Music
Timeline
Senior Consultant - Niantic: Geo Data Operations
IntouchCX
01.2022 - Current
Senior Consultant - Machine Zone
IntouchCX
01.2021 - 01.2022
Bachelor of Commerce (Computer Application) - Commerce
MSN Institute of Management And Technology
04.2001 -
Senior High School - Commerce
Believer's Church Mahatma Central School
04.2001 -
Consultant - Warner Brothers Games
Intouch CX
1 2018 - 01.2021