Summary
Work History
Education
Skills
Accomplishments
Interests
Timeline
Abhishek Sati

Abhishek Sati

SENIOR DISPUTE ANALYST
New Delhi,South West Delhi

Summary

I am a results-driven finance and operations professional with over 6 years of experience in dispute resolution, accounts receivable, and process improvement. My expertise lies in cross-functional collaboration, root cause analysis, and credit control. I am recognized for my ability to build exceptional client rapport, ensure timely delivery, and drive automation projects through Lean Six Sigma initiatives

Experienced with analyzing and resolving disputes efficiently and effectively. Utilizes in-depth knowledge of conflict resolution techniques to provide practical solutions. Track record of fostering positive relationships and ensuring compliance with regulatory standards.

Work History

Senior Dispute Analyst

Johnson Controls India Pvt Ltd
Gurugram
04.2024 - Current
  • Spearheaded the dispute resolution component of the Order-to-Cash (O2C) cycle, ensuring timely and accurate closure of issues related to purchase orders, invoicing discrepancies, credit memos, and customer satisfaction
  • Achieved over 90% reduction in aged disputes while consistently maintaining an average SLA of 20 days for dispute resolution.
  • Resolved complex financial disputes including incorrect pricing, duplicate invoicing, and credit/refill adjustments-directly supporting collections and reducing aged receivables
  • Conducted Root Cause Analysis (RCA) on escalated cases, delivering detailed reports with actionable recommendations for preventing recurrence, thereby strengthening upstream processes in order entry and billing
  • Collaborated cross-functionally with order management, billing, credit, and collection teams to enhance process transparency and boost O2C efficiency
  • Monitored and analyzed dispute trends through advanced data analytics, contributing monthly insights to senior leadership and town halls to improve resolution turnaround time and compliance
  • Played an integral role in automation and process optimization projects, identifying manual pain points and contributing Lean ideas to streamline workflows across the O2C lifecycle
  • Partnered with internal QA teams to validate credit controls and risk exposure mitigation across multiple business units, ensuring tighter financial governance

Process Developer

Genpact India Pvt Ltd
Noida
01.2020 - 03.2024
  • Reconciled and managed policies received from the order management team to ensure accuracy in financial reporting
  • Handled AR/AP processing, client statements, and payment scheduling across diverse accounts
  • Managed end-to-end credit control and approvals for assigned ledgers
  • Created and presented detailed weekly/monthly reports to onshore teams to track performance and identify gaps

Senior Accounts Executive

SOLUTION
Gurugram
01.2018 - 01.2019
  • Maintained daily bookkeeping and vendor account management using Tally ERP 9
  • Processed invoices and challans related to procurement and sales transactions
  • Managed day-to-day banking tasks, ensuring transactional accuracy and timely fund flow

Education

MBA - BFM

NMIMS University, Maharashtra
01.2022 - 2024.01

Skills

Oracle database expert

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Accomplishments

  • E Star Performer Award, Awarded 'Star Performer' in RGR event for last quarter excellence.
  • Client Engagement Recognition, Recognized multiple times by onshore teams for client engagement and efficiency.
  • Lean Six Sigma Contribution, Contributed automation ideas to Lean Six Sigma initiatives with some automation in processes.

Interests

Solving Rubix cube
Driving

Timeline

Senior Dispute Analyst - Johnson Controls India Pvt Ltd
04.2024 - Current
NMIMS University - MBA, BFM
01.2022 - 2024.01
Process Developer - Genpact India Pvt Ltd
01.2020 - 03.2024
Senior Accounts Executive - SOLUTION
01.2018 - 01.2019

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Abhishek SatiSENIOR DISPUTE ANALYST