Abhishek Satish Shingate
Pune
Summary
Detail-oriented Quality Analyst with strong ability to perform thorough data audits and analysis, identifying key problem areas within campaigns. Experienced in auditing data regularly to ensure data integrity and maintain high quality standards. Results-oriented achiever who consistently exceeds targets and drives success in fast-paced environments. Combining strategic thinking with hands-on experience, delivers impactful solutions that enhance organizational performance.
Overview
4
4
years of professional experience
Work History
Quality Analyst
Candorworks
02.2024 - Current
- Audit of Telemarketing (Bant, Waterfall), CDQA, CD and QA Check leads.
- Coordination with MIS, Campaign operations and success team about client requirements, lead deficit and updates on the campaigns.
- Giving feedback to Operations department including Team leaders and RA's to help improve quality of leads being scored on campaigns to meet client requirements (some which are specific as per specs).
- Taking regular updates from Manager regarding newly launched TM, CD and CDQA campaigns to understand the client requirements.
- Taking monthly meets (as and when required) with Telemarketing and CDQA team regarding newly launched campaigns. Making errors sheet of RA's also providing them with feedback to improve the quality of leads and avoid disqualification.
Quality Analyst
XDBS
12.2022 - 02.2024
- Auditing of campaigns as per the specifications provided by client.
- Auditing of CD, CDQA and Telemarketing leads.
- Coordination with MIS and delivery audit teams about client requirements and updates.
- Working on leads which are rejected by clients.
- Providing feedback of leads, campaigns, specification to Operations team through Team leader and Manager in order to deliver leads faster to the client.
- Highlighting of malpractices which are performed by RA/DGE on the operations floor in order to score leads.
- Giving insight from time to time about process in order to reduce the friction between Operations and Quality teams.
- Campaigns Dialed and Audited (Worked for clients like): OnDot Media, Microsoft, Google, Planview, Workday, PayPal, Akamai, RedHat, Spectrum, LinkedIn and many more.
Research Analyst
XDBS
02.2022 - 12.2022
- Identify, qualify and generate leads as per client requirements and specs provided.
- To effectively perform outbound calls to target prospects in client specified geography meeting the required specs.
- Creating, maintaining a list/database of prospective clients
- Collaborate with internal and client-facing teams
- Using methods of cold calling, Apollo, Slintel, LinkedIn, etc. to generate leads.
Technical Support Associate
MPHASIS LTD
12.2020 - 05.2021
- Troubleshooting and fixing Software/Hardware/Networking/OS related queries over the phone and chat,
- Helping both onshore and offshore clients with their system issues to make their work faster.
- Ticket making and escalation of issues to the next level support teams.
- Coordinating with different teams and expediting client issues on time.
Education
PGDBM - Operations
Narsee Monjee Institute Of Management Studies (NMIMS)
Mumbai, India01.2022
BBA - International Business
Savitribai Phule Pune University
01.2020
HSC -
Maharashtra State Board
01.2017
SSC -
Maharashtra State Board
01.2015
Skills
- Strong Attention to Accuracy
- Reliability in Work Performance
- Effective Time Management
- Clear Written and Verbal Skills
- Advanced MS Office Skills
- Data Accuracy Verification
- Data Quality Assessment
- Mistake Resolution
- Operational Efficiency Enhancement
- Public Speaking Proficiency
- Microsoft Excel
- Problem-Solving Skills
Extra-Curricular Activities
Worked as a facilitator at Business Exhibition IT EXPO. Participated in a Quality Management seminar organized by Cling Multi Solutions Pvt. Ltd. Participated in IIM Calcutta workshop of Entrepreneurship.
Personal Information
- Passport Number: Possess valid Passport
- Date of Birth: 12/16/99
- Marital Status: Single
Timeline
Quality Analyst
Candorworks
02.2024 - Current
Quality Analyst
XDBS
12.2022 - 02.2024
Research Analyst
XDBS
02.2022 - 12.2022
Technical Support Associate
MPHASIS LTD
12.2020 - 05.2021
PGDBM - Operations
Narsee Monjee Institute Of Management Studies (NMIMS)
BBA - International Business
Savitribai Phule Pune University
HSC -
Maharashtra State Board
SSC -
Maharashtra State Board
Similar Profiles
Vikram DumbreVikram Dumbre
Research Analyst at CandorworksResearch Analyst at Candorworks
SIDDHIKA DESHMUKHSIDDHIKA DESHMUKH
Marketing Executive at CandorWorks Pvt. Ltd.Marketing Executive at CandorWorks Pvt. Ltd.
RAHUL BHAVANISINGH BISTRAHUL BHAVANISINGH BIST
MIS Executive at Candorworks PVT LTDMIS Executive at Candorworks PVT LTD