Abhishek Sawhney
Delhi
Summary
Results-driven and inquisitive professional with 17+ years of experience in the service industry. Adept at team and stakeholder management, business development, sales strategies, and process optimization. Proven ability to enhance profitability, implement new tools, and drive continuous improvement.
Overview
19
19
years of professional experience
Work History
Key Accounts & Business Development
Sai Credit Solutions
06.2019 - Current
- Analyzed customers need to recommend suitable products.
- Improved sales and strengthened brand relationships.
- Expanded banking networks for customer loans.
- Explored new market opportunities, including HNIs.
- Negotiated supplier pricing and executed sales campaigns on social media.
Manager, Key Accounts & Customer Relationship Management
DS.Asort.com
05.2018 - 05.2019
- Managed B2B lifestyle key accounts and business development.
- Oversaw after-sales support and customer care operations.
- Handled last-mile operations, stock allocation, and infrastructure cost analysis.
- Implemented bin allocation and product segregation.
- Optimized budget allocation for enhanced profitability.
Senior Key Account Manager
Infibeam
11.2016 - 04.2018
- Managed national key accounts and generated corporate leads.
- Developed customized products based on client requirements.
- Ensured quality assurance and escalation management.
- Published monthly growth reports and dashboards for stakeholders.
- Generated ₹16 Cr in sales revenue through strategic account management.
- Secured Volvo, Eicher, and Royal Enfield as key gifting accounts.
- Launched a dedicated gifting portal for Aviva Life Insurance.
- Managed Lufthansa miles program and optimized seat utilization for profitability.
Manager, Customer Relationship Management
Indiatimes Shopping
12.2012 - 10.2016
- Managed key accounts including Airtel, Aviva, and Lufthansa.
- Led customer care center operations, including budgeting and workforce allocation.
- Conducted vendor evaluations and compiled customer feedback.
- Established call center KPIs, SLAs, and quality targets.
- Cleared 13,000+ backlogged complaints in just 4 months.
- Implemented cost-saving projects, saving ₹35 Lakhs annually.
- Achieved highest sales volume in Q3 & Q4 (2015-16) through innovation.
- Reduced RTO cases via COD order verification.
Quality Specialist
United Health Group
02.2012 - 12.2012
- Managed end-to-end payroll and employee onboarding processes.
- Maintained and consolidated SOPs and operational guidelines.
- Assisted with workforce administration and process improvements.
Team Developer
AON Hewitt
02.2011 - 01.2012
- Monitored health and insurance accounts, managing delinquencies.
- Led system updates, quality assurance, and stakeholder communication.
- Trained and developed team members for performance enhancement.
Senior Executive - Operations
IBM Daksh
10.2006 - 01.2011
- Managed onboarding, payroll, and workforce administration.
- Conducted employee training and process standardization.
Education
Bachelor of Science - Physical Education
Delhi University
Delhi04-2006
AISSCE - Commerce
Tagore School
Delhi03-2003
Skills
- Team and stakeholder management
- Negotiation tactics
- Brand development
- Budget optimization
- Process improvement
- Vendor management
- Team building
- Key account management
- Negotiation and vendor relations
- Data analysis and reporting
- Process automation and improvement
- Customer relationship management
- Project and operations management
Languages
English, Hindi, Punjabi
Hobbies and Interests
Data Analysis, Auditing, Learning New Analytical Tools
Timeline
Key Accounts & Business Development
Sai Credit Solutions
06.2019 - Current
Manager, Key Accounts & Customer Relationship Management
DS.Asort.com
05.2018 - 05.2019
Senior Key Account Manager
Infibeam
11.2016 - 04.2018
Manager, Customer Relationship Management
Indiatimes Shopping
12.2012 - 10.2016
Quality Specialist
United Health Group
02.2012 - 12.2012
Team Developer
AON Hewitt
02.2011 - 01.2012
Senior Executive - Operations
IBM Daksh
10.2006 - 01.2011
Bachelor of Science - Physical Education
Delhi University
AISSCE - Commerce
Tagore School
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