Abhishek Saxena
ServiceNow Certified Architect
Noida
Summary
Dynamic Senior Consultant with a proven track record at Deloitte India, specializing in ServiceNow ITSM and custom application development. Adept at enhancing project efficiency and fostering client relationships through proactive problem-solving. Recognized for streamlining processes and delivering tailored solutions that drive results and improve performance.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
8
8
Certifications
Work History
Senior Consultant
Deloitte India
Gurugram
11.2021 - Current
- Prioritized projects and project tasks depending upon key milestones and deadline dates.
- Built strong relationships with clients through consistent communication and proactive problem-solving efforts.
- Streamlined project management processes, improving efficiency and reducing overall costs.
- Troubleshot issues by understanding issue, diagnosing root cause and coming up with effective solutions.
- Collaborated with internal teams to develop customized solutions that addressed unique client needs.
Associate Team Lead
InMorphis Services
Noida
07.2021 - 10.2021
- Supported cross-functional teams in achieving project milestones, ensuring timely delivery of products and services.
- Coordinated training programs for new hires, ensuring seamless integration into the team and reduced ramp-up time.
- Monitored team performance through regular evaluations and feedback sessions, leading to continuous improvement in individual and overall productivity.
Senior Software Engineer
InMorphis Services
Noida
07.2020 - 06.2021
- Enhanced software functionality by identifying and resolving complex technical issues.
- Developed scalable applications using agile methodologies for timely project delivery.
- Managed multiple projects simultaneously while maintaining strict deadlines and high-quality standards.
Software Engineer
InMorphis Services
Bengaluru
05.2019 - 06.2020
- Developed scalable and maintainable code, ensuring long-term stability of the software.
- Integrated new technologies into existing systems, increasing capabilities and improving overall performance.
- Developed reusable components that significantly reduced development effort on multiple projects.
Associate Software Engineer
InMorphis Services
Bengaluru
02.2018 - 05.2019
- Developed well-organized training materials for end-users, enabling seamless adoption of new software features.
- Created proofs of concept for innovative new solutions.
- Proved successful working within tight deadlines and a fast-paced environment.
Trainee
InMorphis Services
Noida
11.2017 - 02.2018
- Learned new materials, processes, and programs quickly.
- Attended training courses to build understanding of processes, techniques, and industry.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Supported departmental tasks to increase understanding of industry processes.
Education
Executive MBA - Information Technology And Operational Management
Institute of Business Management
Meerut, India 07.2020 - 07.2021
Master of Computer Applications - Information Technology
Institute of Management Studies
Noida, India 08.2015 - 06.2017
Bachelor of Computer Applications - Information Technology
Institute of Management Studies
Noida, India 08.2010 - 09.2013
Skills
ServiceNow ITSM
ServiceNow Custom Application Developer
ServiceNow Integration
ServiceNow Asset Management
ServiceNow Customer Service Management
ServiceNow Script
Certification
ServiceNow - Certified Technical Architect
Timeline
ServiceNow - Certified Technical Architect
04-2025
Senior Consultant
Deloitte India
11.2021 - Current
ServiceNow CIS - Application Portfolio Management
08-2021
Associate Team Lead
InMorphis Services
07.2021 - 10.2021
ServiceNow CIS - Strategic Portfolio Management
10-2020
Senior Software Engineer
InMorphis Services
07.2020 - 06.2021
Executive MBA - Information Technology And Operational Management
Institute of Business Management
07.2020 - 07.2021
ServiceNow CIS - Security Incident Response
01-2020
ServiceNow CIS - Vulnerability Response
12-2019
ServiceNow CIS - ITSM
07-2019
Software Engineer
InMorphis Services
05.2019 - 06.2020
ServiceNow CAD
04-2019
ServiceNow CSA
05-2018
Associate Software Engineer
InMorphis Services
02.2018 - 05.2019
Trainee
InMorphis Services
11.2017 - 02.2018
Master of Computer Applications - Information Technology
Institute of Management Studies
08.2015 - 06.2017
Bachelor of Computer Applications - Information Technology
Institute of Management Studies
08.2010 - 09.2013