Summary
Overview
Work History
Education
Skills
Extra-curricular Activities
Certification
Timeline
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Abhishek Sharda

Abhishek Sharda

Gurgaon

Summary

Goal-oriented marketing and client success expert with natural talents in developing and implementing successful strategies, increasing market shares and strengthening customer dominance. Hardworking, performance-oriented leader offering proven expertise in project development, team supervision, and campaign enhancement. Prepared to bring progressive experience and take on challenging position with opportunity to make lasting impact on company and customer success.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Customer Delight Associate

Zomato
03.2024 - Current
  • Enhanced Customer Experience: Delivered exceptional service by addressing customer inquiries and resolving issues promptly, resulting in an increase in customer satisfaction scores.
  • Cross-Functional Collaboration: Worked closely with product and operations, streamline processes and enhance the customer journey, leading to improved service efficiency.
  • Training and Development: Assisted in training new team members on customer service best practices and company policies, fostering a knowledgeable and responsive team environment
  • Different Projects: Worked on new upcoming projects to assist our valuable customers better.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Enhanced team productivity by streamlining communication and implementing efficient project management tools.
  • Analyzed customer data to identify trends and anticipate customer needs.

Marketing Manager

HOUSEITT
  • Served as the Marketing Manager at Houseitt, a reputable company in the housing sector
  • In this role, Held responsibility for overseeing and executing marketing initiatives to promote the company's services effectively
  • Demonstrated expertise by implementing highly successful strategies that greatly amplified Houseitt's social media presence
  • Through careful analysis of market trends and consumer behavior, I crafted compelling campaigns that resonated with the target audience and garnered substantial attention on various social media platforms
  • As a leader, guided a dedicated team of professionals, ensuring clear and consistent communication throughout the marketing efforts
  • By establishing effective channels of communication and setting clear goals and objectives, fostered a collaborative environment that facilitated seamless execution of marketing strategies
  • Through my contributions and expertise, I played a pivotal role in Houseitt's achievements and growth in the highly competitive housing sector
  • My strategic thinking, combined with effective team management, contributed to increased brand visibility, improved customer engagement, and ultimately, the company's success.

Marketing Associate

BONWIC TECHNOLOGIES
  • Bonwic Technologies Is a Digital Marketing company
  • My main duty in the company was to generate relevant content for the promotion of the company and even its clients
  • My work included generating persuasive content for Bonwic technologies, developing content for its posters and for advertising its services to educate the potential clients which helped in their conversion.

Education

MBA - Marketing And International Business

Management Education And Research Institute
New Delhi
07.2024

BBA - Business Administration And Management

Lingaya's Lalita Devi Institute of Management And Sciences.
New Delhi
08.2021

Skills

  • MS Word
  • MS PowerPoint
  • Sales & Marketing
  • Problem Solving
  • Persuasive
  • Brand Development
  • Customer Acquisition
  • Market Analysis
  • P&L Management
  • Business Development
  • Brand Promotion
  • Influencer Marketing
  • Digital Marketing
  • Customer Relationship Management (CRM)

Extra-curricular Activities

Participation in Group Discussion Competitions Participated in Model United Nation (MUN) competitions Participated in a basketball competition and represented college in an inter college tournament Participated in various committees in college fest

Certification

Digital marketing certification- Google.

Timeline

Customer Delight Associate

Zomato
03.2024 - Current

Marketing Manager

HOUSEITT

Marketing Associate

BONWIC TECHNOLOGIES

MBA - Marketing And International Business

Management Education And Research Institute

BBA - Business Administration And Management

Lingaya's Lalita Devi Institute of Management And Sciences.

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Abhishek Sharda