ALTHADA RAMTEJA
Senior Associate
Hyderabad,TG
Summary
Dynamic customer service professional with extensive experience at iMerit Technology Services, excelling in performance management and conflict resolution. Proven track record in enhancing customer satisfaction through effective communication and technical troubleshooting. Adept at fostering team collaboration and driving service improvements, ensuring operational efficiency and loyalty.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Delight Associate
Eternal
Hyderabad
11.2025 - 05.2026
- Provided real-time customer support through chat and phone channels.
- Resolved enquiries and issues, enhancing customer experience through empathy and clarity.
- Handled escalated complaints, ensuring customer satisfaction and loyalty.
- Assisted with requests and answered questions to promote positive experiences.
- Identified customer needs, leading to tailored service improvements.
- Documented interactions accurately in the support ticketing system.
- Fulfilled daily duties to maintain operational efficiency with precision and efficiency.
Sr. ITES EXECUTIVE
iMerit Technology Services Pvt. Ltd.
Visakhapatnam
10.2024 - 05.2025
- Executed international voice process to collect and analyze healthcare insurance usage data, ensuring accurate record-keeping and timely reporting.
- Coordinated cross-functional collaboration to enhance workflow efficiency.
- Developed strategic plans to align with organizational goals and objectives.
- Led team meetings to discuss project updates and resource allocation.
Senior Agent in International Voice Process
Precistat IT Solutions
Visakhapatnam
05.2022 - 09.2024
- Implemented measures as Senior Agent on Tier 2 to enhance service delivery.
- Resolved customer concerns while managing Wi-Fi router systems for effective product pairing.
- Managed difficult customer interactions to uphold service quality. to maintain the brand's credibility.
- I worked for a U.S.-based electrical company specializing in smart products and integrating technologies such as Alexa, Google Assistant, and Siri.
Agent
CONCENTRIX DAKSH SERVICES INDIA PRIVATE LIMITED
Visakhapatnam
09.2021 - 03.2022
- Managed real-time chat inquiries, resolving time-sensitive issues related to orders and deliveries to improve customer experience.
- Addressed complex client concerns through inbound domestic calls, providing customized solutions and building trust through commitment to exceptional service.
- Assisted customers with inquiries and resolved issues efficiently.
- Collaborated with team members to enhance service delivery standards.
- Utilized CRM systems to track customer interactions and feedback.
Education
Bachelor of Science - Computer Science
Vivekananda Institutions
07-2029
Bachelor of Science - Computer Science
BITS Vizag
07-2021
INTERMEDIATE - MPC
NARAYANA JUNIOR COLLEGE
04-2016
SECONDRY(HIGHER SCHOOL) - SSC
NARAYANA E-TECHNO
06-2014
Skills
- Customer service management
- Customer issue resolution
- Quality assurance
- Data analysis
- Team collaboration
- Time management
- Adaptability and flexibility
- Conflict resolution
- English communication skills
Affiliations
- Personal Hobbies: Reading, listening to music, and singing. Soft Skills: Accent adaptation and communication.
Accomplishments
- Presented an entrepreneurial idea at Vignan Institute, Vista Technical Workshop.
- Gained technical experience in artificial intelligence at the NIT Tadepallegudem workshop.
- Participated in debate and jam sessions at the Speak Out program at Vignan Vista Technical Workshop.
Certification
- I am currently working toward certifications in Power BI, Microsoft Excel, Salesforce, Zendesk, and MySQL. This journey is enhancing my skills in customer and team data analysis, visualization, and tool management, allowing me to better understand and leverage data for informed decision-making.
Languages
- English
- Telugu
- Hindi (beginner)
Reson For Resignations
- Concentrix: Resigned to manage urgent family estate and legal responsibilities following the sudden passing of my father.
- Precistat IT Solutions: Progressed from Tier 1 to Tier 2 support over 2.5 years but ultimately resigned to seek opportunities with greater upward career mobility.
- iMerit Technologies: Transitioned out after the international voice process was discontinued and the role shifted to 3D annotation, seeking a position better aligned with my core customer support expertise.
- Eternal: Accepted a six-month domestic non-voice role to remain active in the workforce while searching for a permanent, long-term position.
- Explanation: The reasons might vary by companies in my resignations, but I am looking for a long run in your company, as I was into it. And I am well aware that if I have again a short term in any company, my job opportunities will be at stake.
Name
Hi, I’m Ramteja Althada
Contact
Dynamic customer service professional with extensive experience at iMerit Technology Services, excelling in performance management and conflict resolution. Proven track record in enhancing customer satisfaction through effective communication and technical troubleshooting. Adept at fostering team collaboration and driving service improvements, ensuring operational efficiency and loyalty.
Education
other,true,other
Timeline
Customer Delight Associate
Eternal
11.2025 - 05.2026
Sr. ITES EXECUTIVE
iMerit Technology Services Pvt. Ltd.
10.2024 - 05.2025
Senior Agent in International Voice Process
Precistat IT Solutions
05.2022 - 09.2024
Agent
CONCENTRIX DAKSH SERVICES INDIA PRIVATE LIMITED
09.2021 - 03.2022
Bachelor of Science - Computer Science
Vivekananda Institutions
Bachelor of Science - Computer Science
BITS Vizag
INTERMEDIATE - MPC
NARAYANA JUNIOR COLLEGE
SECONDRY(HIGHER SCHOOL) - SSC
NARAYANA E-TECHNO