Abhijit Maity

Customer Delight Associate, Zomato

• Resolved customer queries via chat, email, and phone, ensuring high satisfaction through timely and empathetic solutions.
• Provided actionable feedback and suggestions to product teams, contributing to improvements in customer experience and new feature development.
• Maintained accurate records and collaborated with cross-functional teams to escalate and resolve complex issues efficiently.

Maintained high levels of customer satisfaction by addressing concerns efficiently and adhering to service quality standards.

Machine Learning Intern (Python)

• Developed and optimized machine learning models using Python, libraries such as scikit-learn and TensorFlow.
• Collected, cleaned, and analyzed datasets for training and evaluating models.
• Collaborated with team members on real-world ML projects and documented findings to support project goals

Talent Acquisition Intern

• Assisted with sourcing candidates, screening resumes, and scheduling interviews to support end-to-end recruitment processes.
• Applied Python for automating repetitive tasks, managing candidate data, and generating recruitment reports.
• Utilized basic machine learning techniques to analyze resumes, identify skill matches, and improve candidate shortlisting.
• Supported recruitment campaigns, employer branding, and HR administrative activities as part of the talent acquisition team