Harsha C

• Primely focused on social media escalations, and also moderated telegram channel.
• Familiar with tools like Intercom, Slack, Sprinklr and Jira Ticketing.
• Worked varied hours to meet seasonal and business needs.
• Managed customer relations through communication and helpful
interactions.
• Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
• Greeted customers and offered assistance for increased customer satisfaction.

• Monitored customer service metrics and performance indicators to identify areas of opportunity.

• Trained and mentored junior staff on customer service strategies and techniques.

• Utilizing internal tools to identify and resolve customer issues.
• Familiar with tools like ASAAP, Lightspeed, DART.
• Formulated effective strategies to address customer concerns, significantly enhancing first-call resolutions.
• Managed high volume support tickets, maintaining efficient response times and high-quality resolutions.
• Elevated customer satisfaction levels through the timely resolution of intricate technical challenges.
• Enhanced staff knowledge by leading training on the latest technology changes within the company.
• Provided exceptional remote support services to customers, ensuring smooth usage of software and hardware products.