Abhishek Sharma

• Optimized data warehouse functionality for enhanced business intelligence reporting. Conducted market research to support strategic planning and identify new opportunities. Provided actionable insights to leadership, driving data-driven decision-making. Developed Power BI dashboards for real-time performance tracking. Performed root-cause analysis on data issues and implemented corrective actions. Automated data visualizations to present insights effectively.

Developed and prioritized quarterly roadmaps in collaboration with stakeholders, aligning initiatives with business impact, effort estimation, and testing needs for optimal budget allocation. Analyzed key performance indicators (KPIs) to identify trends, optimize processes, and recommend data-driven improvement strategies across business areas, ensuring alignment with organizational goals and quality standards.

• Monitored and communicated quality metrics and production issues to leadership, ensuring transparency and continuous improvement. Developed, updated, and maintained comprehensive quality assurance documentation to uphold compliance with industry standards and internal policies. Conducted detailed inspections, recorded findings, and collaborated with cross-functional teams to implement effective corrective actions, enhancing overall product and process quality. Assisted in identifying trends and potential risks, contributing to data-driven decision-making and continuous process optimization.

• As a Quality Analyst, effectively communicated quality metrics and production issues to leadership, ensuring transparency and continuous improvement. Conducted in-depth root cause analysis to identify and resolve inconsistencies, enhancing overall product quality and operational efficiency. Developed, implemented, and maintained comprehensive quality assurance documentation to standardize processes, support compliance, and drive best practices. Collaborated with cross-functional teams to monitor quality performance, recommend corrective actions, and contribute to process optimizations for improved business outcomes.

• Analyzed business performance drivers and presented insights through reports and presentations. Forecasted costs for hardware, software, and consulting based on business requirements. Developed strategic plans for risk control and mitigation. Utilized Power BI, Excel, and PowerPoint to create visual reports and flowcharts. Prepared quarterly and annual financial reports to assess company performance and identify improvement areas.

• Maintained strong customer relationships through regular interaction and issue resolution. Conducted research and follow-ups to address concerns effectively. Collaborated with team members to ensure seamless handling of customer requests and inquiries.

• Acted as the primary contact for laptop and desktop support, troubleshooting software and hardware issues. Conducted root cause analysis to identify and resolve problems efficiently. Ensured compliance with response time policies to maintain business continuity.