Abhishek Sharma
Pune
Summary
Accomplished professional with expertise in contract management, billing, and sales operations, dedicated to optimizing processes and enhancing business performance.
Overview
17
17
years of professional experience
Work History
Senior Manager – Global Contract Management Desk (Sales Operations – Customer Success Group)
Tata Communications Limited
04.2021 - Current
- Contract Management Lead for G-50 accounts (8) in the APAC region, ensuring compliance and driving performance across all accounts
- Oversee 19 accounts in the APAC region, focusing on maximizing value and enhancing customer satisfaction
- Manage 26 accounts within the Service Provider segment across India and SAARC, facilitating effective communication and support
- Serve as the Center of Excellence for contractual guidance and support
- Oversee intricate contract modifications, encompassing settlement agreements, amendments, Novation and non-disclosure agreements (NDAs)
- Conduct statistical analyses to provide insights into revenue and financial performance
- Develop risk trackers to identify and mitigate potential revenue loss
- Monitor contract performance to ensure all obligations are met and provide strategic recommendations for business process improvements
- Major Projects:
- Non-Standard ETC Project: Identified and classified non-standard Early Termination Charges, resulting in substantial revenue impact
- Centralized Vendor Inventory: Developed a comprehensive dashboard for real-time vendor payouts, integrating seamlessly with SAP
- Platform Migration: Successfully transitioned departmental reporting from POWER-Bi to QLIKSENSE
- Significant Achievements: Recipient of the prestigious “CSG-Reimagine Award – PINNACLE & SUMMIT” from leadership for outstanding achievement
Manager – Global Contract Management Desk (Sales Operations – Customer Success Group)
Tata Communications Limited
07.2018 - 03.2021
- Led contract management for the Europe region, overseeing key client contracts across Data, Voice, and UCC products
- Served as the primary contact for contractual matters, maintaining strong customer relationships and facilitating communication among stakeholders
- Oversaw contract documentation to ensure accuracy, compliance, and organization
- Monitored contract lifecycles, ensuring timely close-outs, extensions, and renewals
- Resolved contract-related issues and identified process improvement opportunities, providing guidance on contract generation
Assistant Manager – Billing (International)
Tata Communications Limited
04.2015 - 06.2018
- Managed the billing process for international accounts, ensuring accuracy and compliance with contracts
- Conducted pre-billing and post-billing validations, ensuring accuracy in rate and contract compliance
- Managed financial record updates and reconciliations to identify and rectify variances after each billing cycle
- Supported audit processes like internal, and statutory audits to maintain process control
- Monitored unbilled circuits and identified billing exceptions to prevent revenue leakage and enhance customer satisfaction
- Managed international data centre billing and conducted business reviews with NEXTGEN customers, providing insights for improvement plans
Senior Executive – Billing (International)
Tata Communications Limited
05.2013 - 03.2015
- Managed end-to-end billing processes for international data links, ensuring accuracy and compliance
- Conducted pre-bill checks and generated bill/invoice delivery status reports
- Prepared and analysed credit notes
- Led business and billing migrations, including transitions to new systems (e.g., SGRF to Geneva)
- Acted as the billing SPOC for key projects, including the Universal Service Fees (USF) initiative and conducted UAT for various billing system
Senior Executive – Billing (CSD)
Bharti Airtel Services Ltd
09.2012 - 04.2013
- Company Overview: (Airtel Business – Data Service Provider)
- Managed national billing processes for data links
- Conducted end-to-end billing and pre-bill checks
- Generated bill/invoice delivery status reports
- Handled credit notes, discount vouchers, and their impact analysis
- Created various MIS reports for performance measurement
- (Airtel Business – Data Service Provider)
Executive – Central Order Processing Cell (Sales – International Customers)
Bharti Airtel Services Ltd
09.2011 - 08.2012
- Company Overview: (Airtel Business – Data Service Provider)
- Managed governance and approval of international sales orders
- Approved new orders for global data services
- Developed performance MIS for link implementation adherence
- Maintained compliance trackers per TRAI guidelines
- Conducted pre-audit checks on order documentation
- (Airtel Business – Data Service Provider)
SR Lead / Executive – Collections (CSD)
02.2010 - 08.2011
- Managed collection backend operations
- Allocated active and de-active customer bases for collection
- Managed special project allocations for difficult accounts
- Analysed collection performance versus targets
- Prepared reports for national-level reviews
CRE-S2 / Lead Collections (CSD)
09.2007 - 01.2010
- Oversaw collection backend processes
- Compiled daily and monthly collection reports
- Projected revenue figures and managed performance tracking
- Created bad debt projection reports
Education
MBA - Marketing & Finance
Sikkim Manipal University
IndiaBachelor of Arts -
Delhi University
India12th Grade -
Central Board of Secondary Education
India10th Grade -
Central Board of Secondary Education
IndiaSkills
- Contract Management
- Negotiation
- Billing Operations
- Compliance
- Automation
- Risk Assessment
- Stakeholder Engagement
- Process Optimization
- Business performance management
- Data analytics
- Reporting management
Languages
- English
- Hindi
Personal Information
Total Experience: 20 Years
Timeline
Senior Manager – Global Contract Management Desk (Sales Operations – Customer Success Group)
Tata Communications Limited
04.2021 - Current
Manager – Global Contract Management Desk (Sales Operations – Customer Success Group)
Tata Communications Limited
07.2018 - 03.2021
Assistant Manager – Billing (International)
Tata Communications Limited
04.2015 - 06.2018
Senior Executive – Billing (International)
Tata Communications Limited
05.2013 - 03.2015
Senior Executive – Billing (CSD)
Bharti Airtel Services Ltd
09.2012 - 04.2013
Executive – Central Order Processing Cell (Sales – International Customers)
Bharti Airtel Services Ltd
09.2011 - 08.2012
SR Lead / Executive – Collections (CSD)
02.2010 - 08.2011
CRE-S2 / Lead Collections (CSD)
09.2007 - 01.2010
MBA - Marketing & Finance
Sikkim Manipal University
Bachelor of Arts -
Delhi University
12th Grade -
Central Board of Secondary Education
10th Grade -
Central Board of Secondary Education