Abhishek Sharma
Senior Engineer, Aggregates Service Ops
Dhanbad,Jharkhand
Summary
Dynamic Senior Engineer with a proven track record at Metso India, excelling in project management and customer relations. Expert in optimizing operations and mentoring teams, I achieved significant cost savings while enhancing customer satisfaction. Skilled in automation diagnostics and fostering cross-functional collaboration, I drive impactful solutions in service operations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Engineer, Service Ops
Metso India Private Ltd
Jharkhand
05.2023 - Current
- Led LCS engineers in planning and managing site operations, including MIL and Non-MIL projects.
- Conducted customer training for product usage, services, and annual maintenance contracts.
- Facilitated on-site service training for breakdowns in crushing and screening solutions.
- Performed functionality testing to optimize equipment performance.
- Resolved escalated customer issues promptly to enhance satisfaction.
- Managed cross-functional collaboration among engineering, manufacturing, and quality assurance teams.
- Conferred with technical personnel to develop operational plans and designs.
- Mentored junior engineers to support professional growth and project success.
Engineer, Service Ops
Metso India Pvt Ltd
Daltonganj
12.2018 - 04.2023
- Promoted to service department within three months of training completion in December 2018.
- Managed service operations across Palamu Zone, Pachami-Dumka Zone, Kabrai Zone, and Bihar Zone.
- Implemented best practices in engineering standards and procedures to enhance service quality.
- Converted numerous customers into loyal clients through exceptional service delivery.
- Transitioned many customers to L.C.S. status, improving retention rates.
- Participated in various training programs, including MWS, GP, HP, and Automation.
Diploma Engineer Trainee
Metso India Pvt LTd
Alwar
08.2017 - 08.2018
- Completed training for assembly processes for various crushing and screening equipment at the Metso Alwar Factory.
- Completed ARF training in Faridabad and Bangalore focused on dismantling, repair, and assembly.
- Conducted on-site training for LCS and Services to enhance operational competencies.
- Developed documentation, safety SOPs, and customer relationship management skills.
- Enhanced soft skills through targeted development programs.
Education
BBA - Distance
Jaipur National University
Jaipur01-2023
Electrical Engineering -
Government Polytechnic
Ranchi01-2017
Skills
- Business development and negotiation
- Customer relationship management
- Project management
- Plant commissioning and maintenance
- Automation diagnostics and troubleshooting
- Quick problem-solving
- Succession and strategic planning
- Operations management
- Repair and compliance handling
- Product knowledge and safety awareness
- Team motivation and leadership
- Workload management and documentation
- Microsoft Office proficiency
- Cross-functional collaboration
Accomplishments
- Promoted to Service Engineer within three months of completion of training
- Gold Awards 2022 H1 - For customer conversion into loyal customers
- Gold Awards 2024 H2 - for Conversions and expansion of AMCs
Languages
- Hindi, First Language
- Bangla
- English, Intermediate B1
Activities
- Event coordinator for customer training programs with focusing in tight budget
- Comic nature.
- Current Affairs.
- Watching Cricket.
Certification
- Master-level qualified for GP crushers
- Service professional Trainings
Languages
Hindi
First Language
English
Advanced (C1)
C1
Bangla
Elementary (A2)
A2
References
References available upon request.
Timeline
Senior Engineer, Service Ops
Metso India Private Ltd
05.2023 - Current
Engineer, Service Ops
Metso India Pvt Ltd
12.2018 - 04.2023
Diploma Engineer Trainee
Metso India Pvt LTd
08.2017 - 08.2018
BBA - Distance
Jaipur National University
Electrical Engineering -
Government Polytechnic
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