Abhishek Sharma
Noida
Summary
Professional specializing in client support and credit appraisal with expertise in Agile methodologies. Demonstrated ability to enhance operational efficiency and drive team performance. Strong communication skills and technical proficiency in application systems lead to high customer satisfaction and effective policy implementation.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Manager - Personal & Business Loans
Tata Capital Limited
Noida
08.2024 - Current
- Responsible for credit appraisal and decisioning of loan applications, ensuring compliance with internal policies and regulatory frameworks.
- Lead end-to-end credit assessment and decisioning for retail loan applications, with a strong focus on compliance, risk mitigation, and customer satisfaction.
- Analysed applicant profiles through detailed review of financial statements, income proofs, bank statements, credit bureau reports (CIBIL/CRIF), and alternative data sources (via Datasutram) to determine creditworthiness and risk appetite.
- Collaborated with sales, collections, legal, and risk teams to ensure thorough appraisal and smooth processing of applications.
- Interacted directly with customers, relationship managers, and channel partners to clarify documentation, understand borrower intent, resolve queries, and provide transparent communication throughout the credit process.
- Utilized enterprise platforms such as SFDC (Salesforce), Finnone, LMS, and Datasutram to manage credit workflows, update application statuses, generate reports, and flag discrepancies or high-risk cases.
- Identified and escalated early warning signals (EWS), contributing to proactive portfolio monitoring and NPA reduction efforts.
- Maintained an average TAT of 24 hours for loan decisioning while handling a daily volume of 35-40 applications.
- Maintained a strong turnaround time (TAT) by streamlining document verification, coordination, and approval workflows without compromising risk parameters.
Senior Technical Associate - Production Support
Lentra AI Pvt Ltd
Pune
04.2023 - 08.2024
- Configured network equipment and executed lifecycle refreshes to enable seamless turnkey service installations.
- Diagnosed complex network issues for banks, NBFCs, and FinTech firms.
- Assessed network capacity requirements in collaboration with executive management and department leaders.
- Reviewed system logs for inefficiencies, implementing solutions that enhanced performance.
- Performed maintenance during non-peak hours to ensure uninterrupted service continuity.
- Monitored and reconfigured network environments to enhance scalability and functionality.
- Addressed security breaches by troubleshooting vulnerabilities to protect client data.
- Managed high call volumes while providing technical support and escalating issues as needed.
Associate Technical Test Engineer/Analyst
Persistent Systems Limited
Pune
05.2022 - 04.2023
- Provided clear, step-by-step technical support to guide clients effectively.
- Assisted customers in setting up new systems, applications, and software environments.
- Responded promptly to customer inquiries via email, calls, and live chat regarding technical issues.
- Communicated complex technical information to non-technical audiences through simplified presentations.
- Tracked incidents using support tickets to expedite resolution processes.
- Utilized remote access tools to troubleshoot and resolve client computer issues.
- Logged detailed reports to document technical issues for management review.
- Maintained, repaired, and installed peripheral equipment to enhance system performance.
Education
Master of Business Administration - IT
Dr. D.Y.Patil College of MBA
Pune05.2025
Bachelor of Science - Computer Applications
Dr. D.Y.Patil College of Arts, Commerce & Science
Pune01.2022
Higher Secondary - IT
Guru Nanak High School & Jr. College
Nagpur01.2016
Senior Secondary -
Goethals Public School
Bhagalpur01.2014
Skills
- Agile & Scrum
- Disaster Recovery
- Software diagnostics
- Zabbix
- Task Prioritization
- Atlassian Jira
- Problem-solving abilities
- NewRelic
- Highly Professional Adaptability and Flexibility
- Citrix
- Excellent Communication
- Site 24
- 7(AWS)
- Multitasking Abilities
- Tomcat Server
- System Performance Assessments
Accomplishments
- Reduced support ticket volume by 28% within six months by Implementation SRE model
- Completed intensive training in banking fundamentals
- Improved the accuracy of credit evaluations by 20% and reduced manual processing errors
Certification
Advance Excel
C++
Languages
English , Hindi , Marathi
Timeline
Assistant Manager - Personal & Business Loans
Tata Capital Limited
08.2024 - Current
Senior Technical Associate - Production Support
Lentra AI Pvt Ltd
04.2023 - 08.2024
Associate Technical Test Engineer/Analyst
Persistent Systems Limited
05.2022 - 04.2023
Master of Business Administration - IT
Dr. D.Y.Patil College of MBA
Bachelor of Science - Computer Applications
Dr. D.Y.Patil College of Arts, Commerce & Science
Higher Secondary - IT
Guru Nanak High School & Jr. College
Senior Secondary -
Goethals Public School
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