Abhishek Sharma
Summary
Strategic team leader focused on achieving success through effective guidance and performance optimization. Proficient in addressing and resolving conflicts, fostering a collaborative work environment. Experienced in implementing process improvements that lead to measurable organizational benefits.
Overview
9
9
years of professional experience
Work History
Guest Service Supervisor (Madam Chow)
Oberoi
Gurgaon
06.2025 - Current
- Tracked revenue losses and implemented strategies to recover and increase revenue.
- Developed and launched promotional campaigns that significantly increased sales. to elevate sales performance.
- Performed competition analysis to improve menu offerings and pricing strategy.
- Selected and integrated team members from various outlets to enhance operational synergy.
- Facilitated smooth handover by working closely with pre-opening project's team.
- Closely monitored team member working hours, emphasizing work-life balance
In Room Dining Supervisor
Oberoi
Gurgaon
12.2023 - 05.2025
- Oversaw daily in-room dining and butler services, including poolside and outdoor deliveries.
- Managed 404 bento boxes for Jefferies Financial Group event, generating INR 1,900,000 revenue.
- Developed training programs for employees and new hires, achieving 100% LQA scores.
- Collaborated with outlet manager to control attrition rates and NPS, achieving budget goals.
- Sufficiently coordinated with finance ensuring timely resolution of discrepancies across all 3 outlets.
Guest Service Associate
Oberoi
Cecil Shimla
11.2021 - 12.2023
- Recognized as top performer in beverage sales for a single month.
- Successfully met year-to-date budget for all-day dining restaurant by promoting standout dishes.
- Streamlined beverage inventory management, effectively analyzing variance causes.
Guest Service Associate
Radisson
Shimla
02.2021 - 11.2021
- Supported breakfast, lunch, and dinner shifts to master service protocols and improve guest interactions.
- Managed banquet operations to enhance service delivery and guest experience.
- Achieved maximum revenue through strategic private dining reservations.
- Conducted physical inventory to maintain accurate records of CGHS assets.
Trainee
Oberoi
Wildflower hall Shimla
03.2017 - 10.2017
- Performed observations across all four allied departments to support foundational development.
Education
Bachelor of Science -
Hospitality And Hotel Administration
Himachal Pradesh, India04-2020
Intermediate -
Kendriya Vidyalaya
Shimla01-2017
Skills
- Sales strategy
- Operational efficiency
- Team leadership
- Active listening
Certificates
- Certified Departmental trainer (Learning and development)
- Completed Executive Development Programme with certification
Disclaimer
I hereby declare that all the details mentioned above are with accordance with the truth and fact as per my knowledge and I hold the responsibility for the correctness of all the particulars.
Hobbies
- Reading Newspaper
- meditation
- Running
Reference
- Mr. Ashutosh Sharma-The Oberoi Gurgaon
Assistant food and beverage Manager
8894120500
Timeline
Guest Service Supervisor (Madam Chow)
Oberoi
06.2025 - Current
In Room Dining Supervisor
Oberoi
12.2023 - 05.2025
Guest Service Associate
Oberoi
11.2021 - 12.2023
Guest Service Associate
Radisson
02.2021 - 11.2021
Trainee
Oberoi
03.2017 - 10.2017
Bachelor of Science -
Hospitality And Hotel Administration
Intermediate -
Kendriya Vidyalaya