Abhishek Sharma

Result-oriented B.Tech IT graduate with around 6.5 years of professional experience in customer support and claims analysis. I am passionate about programming, seeking an opportunity to learn new skills in the field of Software Development and leverage my prior professional experience to deliver the best in an organization. After working in non-tech roles, I am now exploring new opportunities to learn in web development or similar roles while contributing to the growth of an organization.

• WIPRO Ltd., Sec-03, Noida, U.P, 04/20/16, 09/06/17, Senior Associate, 1.5 years, Solving customer's day to day queries and complaints on call regarding the broadband services by leading telecom provider in India., Troubleshooting internet issues occurring with the broadband services., Configuration of Router and system by taking remote access of the router., Troubleshooting & manual configuration of IP address in the user system and router., Logging every detail regarding the issue and resolution provided in the CRM (Customer relationship management) software., Awarded best employee for punctuality and adherence to work during R&R (Rewards and recognition)
• Genpact Ltd., Stellar Building, Noida, Sec-135, 01/30/18, 06/22/22, Process Associate, 4.4 years, Worked on Outlook and SAP software to process Debit/Credit for the customers by analyzing nature of claims and supporting documents provided like Bill of lading, Proof of delivery and Invoice., Attending regular team meetings and setting up tone for the daily targets and discussing/tackling issues that may arise., Got selected among a team of 14 members for the Enhanced Validation Process, a specialized team of 7 members who worked on more complex claims, engaging in daily team meetings directly with clients in the U.S and giving an update of daily progress., Bronze award achieved for exemplary performance in the team during Genpact R&R (Rewards & recognition), Exposure of Microsoft Excel, Outlook for writing professional emails.

• Looking for internships/ learning opportunities to work in Software development field
• Programming
• Front-end / back-end Web development
• Software development