Abhishek Shetty

• Launched HeyoPhone, India's Business Number, as a founding member of product team.
• Define core product metrics and implemented analytics tools to measure ad, referral, and affiliate performance, user engagement, and product pulse on HeyoPhone using 3rd party platforms.
• Grew billing module from 0 to 8k paying customers in 6 months with 100% MOM new paying customers addition in last quarter, 16% avg retention in last 3 months, payment success rate of ~75%, and reduced billing to account activation time to less than 5 minutes.
• Helped HeyoPhone achieve 100k+ installs in 8 months, with 5% of overall installs in last 2 months and 60% paying customers via referral program.
• Spearheaded and built HeyoDirectory: Collaborative Contacts for business, Call Analytics for Staff & Owner on HeyoApp, Ratings & Review module to improve business credibility of merchants increasing app usage session time by 3X to 27 minutes daily.

• Integrated WhatsApp using APIs and No-code tool, resulting in increased adoption by 4 B2B enterprise clients.
• Improved acquisition and onboarding process on MyOperator Web platform, resulting in 25% increase in organic traffic to web panel conversion.
• Identified prime areas of product friction through UX audits and customer feedback, reducing churn by 8%.

• Built and managed an inventory of 200,000+ classified products, 700 actors, and 1200 brand logos across 15 marketplaces.
• Improved accuracy of Acciography deep learning product from 39% to 61% within 7 months through training with multiple stimuli inputs.
• Developed end-to-end prototype and MVP of contextual B2B ad-monetization platform, successfully onboarded 8 customers with an average revenue of $1000 per account.

● Founding Member in B2B cruise booking platform, worked in building 0 to 1 product from scratch.

● Built MVP by collecting user requirements & signed up 15 agents on concierge MVP stage.

● Worked with B2B supplier operation team & automated multi-level paper-led product, improving efficiency & cost saving by 150%.

● Implemented B2B cruise booking, confirmation & payment platform for agents & supplier , scaled the product from 200 agents to 8000 agents in 12 months