ABHISHEK SHINDE
THANE
Summary
Highly motivated Service Manager with 3 years of Automobile experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels.
Overview
4
4
years of professional experience
Work History
Service Manager
KAWASAKI ANZEN AUTOMOTIVE
THANE
11.2020 - Current
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Met with customers to discuss service needs and offer available solutions.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Monitored inventory levels and placed orders to replenish stock.
- Hired, trained and supervised team of service staff members to meet business goals.
- Resolved customer complaints in professional and timely manner.
- Analyzed service reports to identify areas of improvement.
Senior Service Advisor (Bodyshop Dpt.)
MARUTI SUZUKI NAVNIT MOTORS
THANE
10.2019 - 10.2020
- Processed insurance claims from registration to disbursement for different insurance companies.
- Excellent communication skills, both verbal and written.
- Resolved problems, improved operations and provided exceptional service.
- Proven ability to develop and implement creative solutions to complex problems.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Bachelor of Engineering - Mechanical Engineering
B R HARNE COLLEGE OF ENGINEERING
VANGANI , THANE05.2021
Skills
- Technical Support
- Quality Assurance
- Business Development
- Time Management
- Staff Management
- Analytical Thinking
Accomplishments
- Supervised team of 8 staff members.
- Achieved zero complaints through effectively helping with customer satisfaction.
- Used Microsoft Excel to develop tracking spreadsheets.
- Resolved issues through consumer testing.
Timeline
Service Manager
KAWASAKI ANZEN AUTOMOTIVE
11.2020 - Current
Senior Service Advisor (Bodyshop Dpt.)
MARUTI SUZUKI NAVNIT MOTORS
10.2019 - 10.2020
Bachelor of Engineering - Mechanical Engineering
B R HARNE COLLEGE OF ENGINEERING
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