Abhishek Shrivastav
New Delhi
Summary
Dynamic operations representative with a strong background in customer engagement and team mentoring. Expertise in managing escalated issues and implementing retention strategies, contributing to enhanced client satisfaction and operational efficiency.
Overview
3
3
years of professional experience
Work History
Sr.Representative, Operations
Concentrix
Gurgaon
05.2023 - Current
- Managed escalated issues, ensuring timely and satisfactory resolutions for clients.
- Resolved customer inquiries by employing effective communication and problem-solving skills, enhancing customer satisfaction.
- Mentored junior staff in delivering excellent customer service, fostering a culture of support and teamwork.
- Trained new staff on company policies and procedures, facilitating smoother onboarding and quicker adaptation.
Education
BBA - Finance & Marketing
Chanderprabhu Jain College of Higher Studies (CPJ)
New Delhi06-2022
Skills
- Operations management
- Process improvement
- Customer relationship management
- Client engagement
- Retention strategies
- Issue resolution
- Staff training
- Team mentoring
Languages
English
Advanced (C1)
C1
Hindi
Native
Native
Accomplishments
- Promoted Sr. Representative, Operations in 2024
Timeline
Sr.Representative, Operations
Concentrix
05.2023 - Current
BBA - Finance & Marketing
Chanderprabhu Jain College of Higher Studies (CPJ)