PRAVEENRAJA SUNDARARAJAN
CHENNAI
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
5
5
years of professional experience
Work History
Sr.Representative, Operations
Concentrix Technologies (India) Private Limited
Chennai
06.2023 - Current
- Increased operational effectiveness by aiding Pomeroy Technicians in ordering parts, ensuring a seamless experience for end users.
- Identified and resolved business obstacles hindering Technician performance through strategic product suggestions.
- Created campaign performance metrics by leveraging Service Now, ORACLE and various other tools including HP database, Lenovo and AWS.
- Met targets by successfully closing deals through prospecting and cold calling.
- Streamlined contract management processes by establishing effective organization systems for contracts, records, and reports, resulting in improved traceability and reliable record-keeping.
L3 KDP SNR. SUPPORT ANALYST
Amazon Development Centre India Pvt. Ltd
Chennai
06.2020 - 12.2021
- Interaction with external parties and investigation on various customer queries like payments, process related bugs.
- Maintenance and improvement of knowledge base for publisher requests and solutions.
- Investigate payment concerns brought up by customers.
- Route issues and bugs that need engineering expertise to the development teams.
L1 SUPPORT ANALYST
HCL Technologies
Chennai
11.2019 - 06.2020
- Provided high quality support to customers, developers and prospects.
- Ensured optimal server functionality through the resolution of issues including CPU utilization, memory consumption, and disk management.
- Usage Zabbix for monitoring the CPU load, network and disk alerts.
- Fixing vulnerabilities and other bugs for increasing the performance.
- Knowledge on operating VMware Workstation to increase the Disk space and CPU core of the server.
Education
Bachelor of Engineering - 65% - Mechanical Engineering
PANIMALAR ENGINEERING COLLEGE
Chennai, TN2018
HSC - Computer Science - 87%
TVS Matriculation Higher Secondary School
Madurai2014
SSLC - Biology, Maths and Computer Science - 79%
Lakshmi School
Madurai2012
Skills
- Python
- SQL
- Pandas
- Mongo DB
- Machine Learning
- Sales Force End application
- B2B Administration
- Payments Support
- Product Management
- Account management
- Inside and outside sales
- Customer support and Customer Handling
- B2B and B2C Administration
- Email, Phone and Chat support
Timeline
Sr.Representative, Operations
Concentrix Technologies (India) Private Limited
06.2023 - Current
L3 KDP SNR. SUPPORT ANALYST
Amazon Development Centre India Pvt. Ltd
06.2020 - 12.2021
L1 SUPPORT ANALYST
HCL Technologies
11.2019 - 06.2020
Bachelor of Engineering - 65% - Mechanical Engineering
PANIMALAR ENGINEERING COLLEGE
HSC - Computer Science - 87%
TVS Matriculation Higher Secondary School
SSLC - Biology, Maths and Computer Science - 79%
Lakshmi School
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