Abhishek Shukla
New Delhi
Summary
IT Manager with extensive experience in strategic planning and IT infrastructure management at EAII Advisors Pvt LTD. Expertise in optimizing cloud operations and enhancing team performance. Proficient in cybersecurity governance and vendor management, ensuring compliance and operational efficiency aligned with business goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
IT Manager
EAII Advisors Pvt LTD (EA)
New Delhi
03.2023 - Current
- Led and supervised IT operations team, ensuring accountability and task ownership.
- Managed and optimized network, firewall, and cloud-based infrastructure.
- Oversaw resolution of major incidents and conducted root cause analysis.
- Developed IT operations strategies aligned with business goals.
- Coordinated with external vendors for support, procurement, and service delivery.
- Managed IT operational budgets, resource allocation, and enforced cost control measures.
- Ensured enforcement of IT policies, security protocols, and compliance standards.
- Generated performance reports and presented insights to senior management.
Manager -IT
Hindustan Wellness India
Gurgaon
10.2022 - 02.2023
- Designed and deployed network infrastructure for all labs and cloud operations.
- Reviewed and supported network strategies prior to implementation.
- Managed IT services, including antivirus, remote access, and firewalls.
- Coordinated communication with suppliers, including ISPs and network vendors.
- Installed and maintained LAN, WAN, antivirus, spam filters, and backup systems.
- Collaborated with equipment vendors and ISPs for installation and relocation projects.
- Maintained configurations for firewalls, Wi-Fi routers, and switches.
- Oversaw management of IT assets, ensuring regular monitoring and inventory control.
Asst. Manager -IT
Medikon India
New Delhi
03.2021 - 10.2022
- Directed IT infrastructure and operations for enhanced performance and reliability.
- Managed desktop and floor support to resolve user issues effectively.
- Executed troubleshooting, assembly, and problem-solving for IT-related challenges.
- Oversaw Active Directory, Office 365, and email services administration.
- Coordinated with vendors for efficient service delivery and contract management.
- Administered IT inventory and budget to optimize resource allocation.
- Developed policies and processes to ensure compliance and operational efficiency.
- Managed Gajshield Firewall for robust network security.
Sr. Executive IT
Intertek India Private Limited
New Delhi
01.2020 - 02.2021
- Oversaw installation of operating systems and applications across multi-platform environments.
- Managed servers, disk quotas, distributed file systems, and network monitoring.
- Coordinated procurement and vendor management for IT products at cost-effective rates.
- Conducted asset tagging, inventory, and audits to maintain accurate records.
- Ensured compliance with company IT policies across all operations.
- Installed and configured network printers and hardware devices including PCs.
- Managed and troubleshot LAN infrastructure to ensure optimal performance.
- Executed VERITAS backup and restoration processes to secure data integrity.
Sr. Executive IT
Arvato Bertelsmann Marketing Services / Majorel
Gurgaon
02.2014 - 12.2019
- Delivered IT desktop support and remote assistance for uninterrupted operations.
- Executed troubleshooting and problem-solving for diverse technical issues.
- Managed active directory and mailing services to enhance communication efficiency.
- Coordinated vendor interactions while maintaining updated IT assets inventory.
- Created access cards and ensured compliance with security protocols.
- Maintained IT ticketing system and generated reports for tracking purposes.
- Oversaw deployment and relocation of IT assets to maximize resource utilization.
- Processed purchase orders, invoices, and payments to streamline procurement.
Desktop Support Engineer
IBM INDIA (Payroll- Netconnect India Pvt. Ltd)
Gurgaon
04.2011 - 12.2013
- Provided IT desktop and floor support to enhance user experience.
- Executed troubleshooting for IT issues, ensuring minimal downtime.
- Performed preventive maintenance on IT assets to extend lifespan.
- Updated inventory of IT assets to maintain accurate records.
Education
10th -
M.P. Board
Bhopal, M.P.12th -
M.P. Board
Bhopal, M.P.Diploma - Computer Hardware & Networking
A-set Training & Research institute
Karol Bagh, DelhiB.sc -
Bhoj University
Bhopal, M.P.Skills
- System administration and IT infrastructure management
- Team leadership and development
- IT asset and procurement management
- Policy and process development
- Active Directory and Office 365 administration
- Email services and Google Workspace management
- Cloud infrastructure management
- IT budget and vendor management
- IT security and compliance governance
- Risk mitigation planning strategies
- Strategic planning and execution
- Cybersecurity best practices
Accomplishments
- Star Performer of the Year in IT 2012, 2014, 2015, 2018, 2023, 2024
Languages
- English
- Hindi
Personal Information
- Father's Name: Mr. A.C. Shukla
- Date of Birth: 07/01/90
- Nationality: Indian
- Marital Status: Married
Languages
Hindi
First Language
English
Advanced (C1)
C1
Affiliations
- Tech Blogging – Writing about IT trends, cybersecurity, and infrastructure tips.
- Mentoring Juniors – Guiding fresh graduates and interns in IT fundamentals.
- Fitness Enthusiast – Regular in yoga and long-distance cycling.
- Reading – Passionate about books on digital transformation and leadership.
- Public Speaking – Participated in corporate knowledge-sharing sessions and webinars.
Certification
Certifications & Licenses
- ✅ Microsoft Certified Systems Engineer (MCSE) – course completed
- ✅ Cisco Certified Network Associate (CCNA) – course completed
- ✅ AWS Certified Solutions Architect – Associate – course completed
- ✅ Google IT Support Professional – course completed.
- ✅ ITIL® Foundation Certificate in IT Service Management – course completed, certification in progress.
Timeline
IT Manager
EAII Advisors Pvt LTD (EA)
03.2023 - Current
Manager -IT
Hindustan Wellness India
10.2022 - 02.2023
Asst. Manager -IT
Medikon India
03.2021 - 10.2022
Sr. Executive IT
Intertek India Private Limited
01.2020 - 02.2021
Sr. Executive IT
Arvato Bertelsmann Marketing Services / Majorel
02.2014 - 12.2019
Desktop Support Engineer
IBM INDIA (Payroll- Netconnect India Pvt. Ltd)
04.2011 - 12.2013
10th -
M.P. Board
12th -
M.P. Board
Diploma - Computer Hardware & Networking
A-set Training & Research institute
B.sc -
Bhoj University
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