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Generic
Kimmi Venkata Rakesh

Kimmi Venkata Rakesh

Visakhapatnam

Summary

Seasoned information technology manager knowledgeable about infrastructure, security and operations management. Proactive and decisive leader with several years of related experience.

Strategically minded professional in technology management, known for high productivity and efficient task completion. Skilled in cloud computing, cybersecurity, and project management. Excel at leadership, communication, and problem-solving to navigate complex challenges and drive team success.

Seasoned IT professional with exceptional leadership and project management skills. Well-organized, systematic, and diplomatic in building consensus and spearheading teams. Specializes in planning and implementation.

Results-driven IT Manager known for productivity and efficient task completion. Possess specialized skills in network security, cloud computing, and project management. Excel in leadership, problem-solving, and communication, ensuring team cohesion and effective stakeholder engagement.

Talented professional with several years driving revenue growth by successfully leading new product launches and market research initiatives. Accomplished at handling changing company, customer, and project demands. Practiced at keeping team morale high while meeting aggressive deadlines and completing complex project requirements.

Adept at improving security, operational processes and systems implementation procedures. Proficient in disaster recovery planning, emergency response, project mapping and training.

Versatile IT Manager with comprehensive experience in managing diverse teams and deploying technology solutions to drive business operations. Known for strategic problem solving, adept at project management, and skilled in cloud-based systems integration. Leveraged technical expertise to streamline processes, enhance system efficiency, and improve data security in previous positions.

Intelligent it manager with several-year record of leadership experience in areas such as infrastructure development and management, application support and security optimization. Focused on satisfying customer needs through robust, innovative and forward-thinking solutions. Demonstrated success as operational leader, articulate communicator and practiced influencer. Collaborates across functions to outline and achieve project targets. Skilled in building solid business solutions based on methodologies and engineering principles. Complex problem-solver skilled in developing proposals, integrating technologies and managing projects.

Results-focused, professional with several years of proven success in developing and leading cross-functional technical teams to execute and deliver major technology initiatives. Demonstrates expertise in vdi, desktop, remote access, thin clients and video conferencing. Highly-effective communication facilitator and contributor to key partnerships, projects and collective team objectives across, telecom, network, hosting, security, governance and vendor management to achieve positive impact on all business outcomes.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Outgoing student pursuing flexible part-time employment with weekend and evening shift options.

Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in data entry and money handling. Capable of quickly memorizing product details and fostering strong customer relationships.

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills.

Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Innovative Computer and Information Systems Manager with proven experience in leading IT departments, managing complex projects from conception to implementation. Skilled in optimizing team dynamics, integrating new technologies, and developing strategies that significantly improve productivity. Demonstrated ability to enhance system operations and streamline workflow processes across various platforms, ensuring operational excellence and robust IT infrastructure support.

Business Development Manager skilled in growing sales, and improving stakeholder relations. Strategically minded in capturing new business and leveraging dynamic market opportunities. Accomplished in exceeding targets with results-driven approach. Energetic professional driven to motivate and excite employees to reach optimum performance. Natural leader and complex problem solver. Experienced with product testing, management and development of new business opportunities.

Overview

1
1
year of professional experience

Work History

IT Manager

TCS ION
Visakhapatnam
04.2024 - Current
  • Assessed data processing proposals and requirements to determine project feasibility.
  • Maintained up-to-date knowledge of relevant technologies and equipment used in the organization.
  • Developed and implemented system lifecycle methodologies to produce systems of high quality.
  • Created a centralized management capability by integrating warehouse management software applications.
  • Met with stakeholders to collaborate and resolve problems.
  • Provided technical support to end-users on a variety of issues.
  • Recommended hardware and software acquisitions to help users assess needs and justify equipment and services.
  • Conducted research to identify new technologies that could improve operations.
  • Coordinated disaster recovery plans to minimize downtime during system outages or malfunctions.
  • Created detailed documentation for software, hardware, and network configurations.
  • Procured IT resources for strategic and operational computing requirements.
  • Identified opportunities for cost savings through improved efficiency in IT processes.
  • Maintained close connection with project personnel to quickly identify and resolve problems.
  • Maintained knowledge of advances in information technology systems and applications.
  • Kept project teams on-task with proactive control of budgets, schedules and scopes.
  • Provided company users with tech support for IT problems and account maintenance.
  • Oversaw the development of databases, websites, intranets, extranets, and mobile applications.
  • Developed and maintained processes and technology roadmap to achieve business objectives.
  • Supervised and oriented computer operator trainees, both onsite and remotely via internet and intranet, promoting full staffing with trained and knowledgeable employees.
  • Monitored system performance and identified areas for improvement.
  • Globally managed several satellite IT locations, maintaining secure and operational corporate infrastructure.
  • Trained staff members on various aspects of computer usage and software applications.
  • Established security protocols to protect data from unauthorized access or modification.
  • Communicated relevance of organizational goals, policies and procedures to IT department staff.
  • Recruited, trained and supervised IT department staff.
  • Developed data security and disaster recovery procedures.
  • Controlled operational IT budget and expenditures within department parameters.
  • Collaborated with other departments to develop innovative solutions for complex problems.
  • Identified and acted on opportunities to improve and update software and systems.
  • Supervised lifecycle processes pertaining to IT framework.
  • Worked closely with vendors to negotiate contracts and select appropriate products or services.
  • Reviewed and approved project plans prior to implementation.
  • Evaluated emerging trends in information technology to recommend upgrades or improvements.
  • Analyzed user needs and developed specifications for new systems or modifications.
  • Performed regular system audits to identify potential risks or vulnerabilities.
  • Analyzed workflows and established priorities for daily operations.
  • Met with users, vendors and technicians to determine computing requirements.
  • Implemented strategies for improving customer service levels through enhanced use of technology.
  • Ensured all components are compatible with existing systems prior to implementation.
  • Developed project metrics to follow system build-out progress.
  • Monitored system performance and identified areas of improvement.
  • Examined metrics and prepared IT project progress reports.
  • Maintained strong knowledge of applicable regulations to guarantee that designs, operations and IT systems met those requirements.
  • Managed backup, user account and helpdesk systems.
  • Assigned and reviewed work of IT project managers, systems analysts and developers.
  • Managed the installation, configuration, maintenance, and troubleshooting of network systems.
  • Developed and implemented IT policies and procedures to ensure compliance with industry standards.
  • Resolved conflicts between different stakeholders regarding IT projects.
  • Reviewed program plans to develop and coordinate activities.
  • Assessed current infrastructure capabilities against future requirements.
  • Evaluated organization's technology to recommend upgrades for hardware and software.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Completed day-to-day duties accurately and efficiently.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Operated equipment and machinery according to safety guidelines.
  • Achieved cost-savings by developing functional solutions to problems.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Maintained updated knowledge through continuing education and advanced training.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Updated and maintained databases with current information.

Business Development Manager

AUTO MECHANICS
  • Conduct market research to identify trends, customer needs, and potential opportunities.
  • Analyze market data, competitors, and industry developments to formulate effective strategies.
  • Develop and implement comprehensive business development plans that align with the company's goals and objectives.
  • Set clear revenue targets and sales goals for the business development team.
  • Identify and cultivate potential leads through various channels, including cold calls, networking, and online research.
  • Build a robust pipeline of prospective clients and opportunities.
  • Developed and executed strategic business plans to achieve revenue and growth targets.
  • Optimized operational processes to improve efficiency and effectiveness in business development activities.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Conducted market research and reported on competitors.
  • Drafted proposals for prospects in response to their requests for information.
  • Leveraged cold calling, in-person visits and referrals to build leads.
  • Developed and significantly grew assigned territory using strong engagement and marketing skills.
  • Provided training to sales staff on effective communication techniques when dealing with clients.
  • Conducted market research and analysis to identify new business opportunities.
  • Collaborated with marketing team members to design promotional materials.
  • Identified and pursued upselling and cross-selling opportunities within the existing client base.
  • Developed and implemented strategies to increase sales and market share.
  • Used change methodologies to increase sales and led projects for increased productivity.
  • Coordinated with marketing teams to develop promotional materials and campaigns for target markets.
  • Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
  • Facilitated training and development programs for sales and business development teams.
  • Established new customer accounts using negotiation and sales closing abilities.
  • Identified potential clients, built relationships, and negotiated contracts.
  • Implemented CRM strategies to improve customer engagement and retention.
  • Maintained open and ongoing communication with clients to meet needs and expectations.
  • Attended tradeshows and conferences to network with potential clients.
  • Collaborated with internal teams for successful execution of projects.
  • Fostered long-term partnerships with key industry players to enhance market presence.
  • Represented the company at industry conferences, networking events, and trade shows to build brand awareness.
  • Analyzed customer feedback to identify areas for improvement in products and services offered.
  • Negotiated and closed high-value contracts with new and existing clients to increase market share.
  • Negotiated contracts with vendors, suppliers, partners, and customers.
  • Coached, developed and motivated team to achieve revenue goals.
  • Monitored competitors' activities, prices, products, and services in order to stay ahead of the competition.
  • Identified new customers through pipelining, pre-qualification and territory analysis and management.
  • Conducted risk assessments for potential business ventures or strategies.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Conducted competitive analysis to inform strategic decisions and positioning.
  • Monitored industry trends and technological advancements to stay ahead of competition.
  • Gained market share in new sales performance through aggressive team training.
  • Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
  • Determined business development opportunities and implemented effective strategy for client acquisition.
  • Delivered presentations to senior management and stakeholders to report on progress and results.
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
  • Directed and coordinated products, services and sales activities.
  • Oversaw the development of business proposals and bids for new projects or contracts.
  • Developed short-term and long-term vision and strategy to achieve targeted sales objectives.
  • Managed all aspects of client accounts including contract negotiations, project planning, budgeting, invoicing and payment processing.
  • Prepared reports on sales performance metrics such as revenue growth rate, conversion rates and lead-to-customer ratios.
  • Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
  • Led cross-functional teams to drive project completion and ensure alignment with strategic goals.
  • Supported sales team members to drive growth and development.
  • Organized meetings between senior management and prospective customers.
  • Cultivated a culture of innovation and continuous improvement within the business development team.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Maintained a database of existing customers and prospective leads.
  • Managed budgets and resources efficiently to maximize return on investment.
  • Coordinated with marketing team to develop promotional materials and campaigns.
  • Oversaw regional and local sales managers and staff.
  • Resolved customer complaints regarding sales and service.
  • Conducted research on industry trends, competitor activities, and customer needs.
  • Spearheaded market research initiatives to identify new business opportunities and areas for expansion.
  • Created presentations to attract new business opportunities.
  • Collaborated with cross-functional teams including marketing, operations, finance.
  • Participated in weekly meetings with executive leadership team members to discuss progress toward goals.
  • Developed strategic partnerships with vendors and suppliers to ensure cost efficiency.
  • Built sales forecasts and schedules to reflect desired productivity targets.
  • Coordinated Daily Field Reports (DFRs) and distributed to clients.
  • Researched target markets to understand the needs of current and potential customers.
  • Managed the sales pipeline and forecasted sales targets to ensure business objectives were met.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Updated and maintained databases with current information.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Worked effectively in team environments to make the workplace more productive.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Operated a variety of machinery and tools safely and efficiently.
  • Recognized by management for providing exceptional customer service.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Achieved cost-savings by developing functional solutions to problems.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Conducted testing of software and systems to ensure quality and reliability.

Operations: IT, BPO, KPO, HARDWARE, SOFTWARE TILL SR. MANAGER.

Tech MAHINDRA
  • Develop knowledge management strategies to capture, organize, and share critical information within the organization.
  • Promote a culture of knowledge sharing and continuous learning among team members.
  • Establish quality control measures and KPIs (Key Performance Indicators) to monitor and maintain operational excellence.
  • Conduct regular audits and assessments to identify areas for improvement.
  • Collaborate with vendors, suppliers, and service providers to ensure the timely delivery of products and services.
  • Negotiate contracts and service level agreements (SLAs) to optimize cost-efficiency.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Established effective communication channels between different departments within the organization.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Implemented quality control measures to uphold company standards.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Led cross-functional teams to achieve project milestones, ensuring collaboration and efficiency.
  • Conducted regular performance appraisals for direct reports to provide feedback on their work performance.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Implemented process improvements to increase operational efficiency and reduce costs.
  • Reported to executive leadership on performance metrics, challenges, and strategic opportunities.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Identified and pursued new business opportunities to expand market presence and revenue streams.
  • Assigned work and monitored performance of project personnel.
  • Conducted performance reviews and provided feedback to direct reports for career development.
  • Analyzed data from market research surveys to identify trends and develop actionable insights for organizational growth.
  • Monitored competitor activities to anticipate changes in the industry landscape and design appropriate response measures.
  • Regularly evaluated customer satisfaction levels by surveying customer base and analyzing results.
  • Represented the organization at conferences or trade shows as an expert speaker on relevant topics.
  • Ensured compliance with applicable laws, regulations, policies, and procedures across all business units.
  • Provided strategic direction to departmental heads regarding resource allocation decisions.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Developed and implemented strategic business plans to drive growth and profitability.
  • Negotiated contracts with vendors to secure favorable terms and pricing.
  • Produced thorough, accurate and timely reports of project activities.
  • Oversaw quality assurance efforts to maintain high standards of product and service delivery.
  • Participated in recruitment initiatives by interviewing potential candidates and selecting suitable hires.
  • Established and maintained relationships with key stakeholders to support business objectives.
  • Coordinated with marketing to develop branding and promotional strategies.
  • Analyzed business performance data and forecasted business results for upper management.
  • Created and managed budgets for travel, training, and team-building activities.
  • Implemented new technologies such as ERP systems or CRM tools to streamline business processes.
  • Facilitated team meetings and workshops to align on goals and strategies.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Mentored junior staff in the organization's business processes, customer service standards, and quality assurance protocols.
  • Negotiated high-value contracts with suppliers and clients to improve cost-effectiveness.
  • Developed long-term relationships with key stakeholders including customers, suppliers, regulatory bodies.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
  • Leadership role in planning annual budgets for each department based on forecasted sales volumes.
  • Coordinated with IT department to implement new technologies and systems enhancements.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Delegated work to staff, setting priorities and goals.
  • Created detailed reports on project progress for senior management review.
  • Managed a team of 10+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
  • Analyzed competitive landscape to adjust strategies and maintain competitive advantage.
  • Collaborated with external vendors to negotiate contracts that met company requirements while minimizing costs.
  • Identified areas of improvement within existing operations through process analysis and benchmarking studies.
  • Directed market research and analysis to identify trends and inform business decisions.
  • Managed crisis situations, implementing contingency plans to minimize impact on operations.
  • Directed cross-functional teams in developing innovative solutions to complex problems.
  • Recruited and trained new employees to meet job requirements.
  • Managed annual budgeting process, including forecasting and financial analysis to optimize resources.
  • Implemented customer service excellence standards to enhance client satisfaction and loyalty.
  • Oversaw talent acquisition, training, and development programs to build high-performing teams.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Coordinated with internal departments to ensure successful execution of projects according to timeline and budget constraints.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Monitored compliance with industry regulations and company policies to mitigate risk.
  • Proposed or approved modifications to project plans.
  • Guided change management initiatives to ensure smooth adoption of new business practices.
  • Recognized by management for providing exceptional customer service.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked with cross-functional teams to achieve goals.
  • Achieved cost-savings by developing functional solutions to problems.
  • Completed day-to-day duties accurately and efficiently.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Maintained updated knowledge through continuing education and advanced training.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Managed household errands and other essential duties.
  • Identified needs of customers promptly and efficiently.
  • Completed routine maintenance and repair.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked effectively in team environments to make the workplace more productive.
  • Operated equipment and machinery according to safety guidelines.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Updated and maintained databases with current information.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Operated a variety of machinery and tools safely and efficiently.
  • Managed inventory and supplies to ensure materials were available when needed.

Operations: BPO, KPO,IT, HARDWARE, SOFTWARE

PATRA
  • Identify opportunities for process improvement and develop strategies to streamline workflows.
  • Implement and monitor standardized processes to ensure consistency and efficiency in operations.
  • Evaluate, select, and implement software and hardware solutions that align with organizational goals.
  • Oversee the integration of new technologies and systems, ensuring minimal disruption and maximum benefits.
  • Achieved cost-savings by developing functional solutions to problems.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Managed household errands and other essential duties.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Maintained updated knowledge through continuing education and advanced training.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Completed routine maintenance and repair.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Identified needs of customers promptly and efficiently.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Worked effectively in team environments to make the workplace more productive.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Completed day-to-day duties accurately and efficiently.
  • Operated equipment and machinery according to safety guidelines.
  • Recognized by management for providing exceptional customer service.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Operated a variety of machinery and tools safely and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.

IT, HARDWARE AND SOFTWARE

AKSHRA ENTERPRISES
  • Install and configure computer hardware, peripherals, and network devices, ensuring compatibility and proper functionality.
  • Deploy, configure, and maintain software applications and operating systems across the organization's computers and servers.
  • Provide technical support to end-users, addressing hardware and software-related issues promptly and effectively.
  • Completed day-to-day duties accurately and efficiently.
  • Operated a variety of machinery and tools safely and efficiently.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Achieved cost-savings by developing functional solutions to problems.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Managed household errands and other essential duties.
  • Identified needs of customers promptly and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked effectively in team environments to make the workplace more productive.
  • Maintained updated knowledge through continuing education and advanced training.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Updated and maintained databases with current information.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Worked with cross-functional teams to achieve goals.

GOLD LOAN DEPARTMENT

HDFC BANK
  • Manage the end-to-end process of gold-backed loans, including application processing, documentation verification, and disbursement of funds.
  • Safeguard and store gold collateral securely, following established procedures to prevent loss or damage.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Updated and maintained databases with current information.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Operated a variety of machinery and tools safely and efficiently.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Achieved cost-savings by developing functional solutions to problems.
  • Managed household errands and other essential duties.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Recognized by management for providing exceptional customer service.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Maintained updated knowledge through continuing education and advanced training.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Operated equipment and machinery according to safety guidelines.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.

BPO, KPO, OPERATIONS HEAD

Concentrix
  • Provide strategic leadership and direction for the BPO/KPO operations.
  • Develop and implement operational strategies, policies, and procedures to optimize processes and achieve business goals.
  • Monitor and manage the performance of various teams and departments within the outsourcing organization.
  • Trained, mentored and motivated employees to maximize team productivity.
  • Audited company's legal documents to verify compliant policies and procedures.
  • Developed and monitored operational budgets, achieving a reduction in unnecessary expenditures.
  • Analyzed key performance indicators to identify effective strategies.
  • Managed inventory control, reducing waste and optimizing stock levels for operational needs.
  • Developing and implementing effective strategies to optimize operational performance.
  • Analyzed company's expenditures and developed financial models.
  • Implemented customer service standards that increased client satisfaction.
  • Trained new employees on operational protocols, significantly reducing onboarding time.
  • Worked closely with human resources to support employee management and organizational planning.
  • Resolving escalated issues involving customers, vendors or employees.
  • Established performance metrics to evaluate operational efficiency and guide team objectives.
  • Identified cost savings opportunities through process optimization initiatives.
  • Led crisis management efforts, minimizing operational disruptions and maintaining business continuity.
  • Conducted regular performance evaluations, providing feedback and development opportunities to staff.
  • Organized client meetings to provide project updates.
  • Providing guidance and mentorship for junior staff members.
  • Ensuring all staff members have the necessary resources, training and support to carry out their roles successfully.
  • Oversaw compliance with safety and quality standards, significantly reducing incident rates.
  • Calculated and processed end-of-year bonuses and adjustments with high accuracy.
  • Identified needs of customers promptly and efficiently.
  • Organized operational activities for clients and handled day-to-day issues.
  • Overseeing the implementation of new systems or technologies that increase efficiency or reduce costs.
  • Wrote and submitted reports on industry trends, prompting managers to develop business plans.
  • Developed and executed operational plans for peak seasons, ensuring scalability and adaptability.
  • Performing root cause analysis of any problems encountered in operations.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Actively participating in planning sessions for new projects or initiatives.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Facilitated team meetings to discuss operational challenges and brainstorm solutions.
  • Determined consumer needs to provide products and services appealing to larger market.
  • Implemented strategies to take advantage of new opportunities.
  • Negotiated contracts with vendors and suppliers, ensuring cost-effective procurement of resources.
  • Identifying process inefficiencies or bottlenecks and developing solutions to improve them.
  • Establishing key performance indicators to track productivity, quality standards.
  • Assessed company operations for compliance with safety standards.
  • Facilitated cross-departmental collaboration to streamline operations and enhance service delivery.
  • Implemented new operational procedures, resultingin an increase in process efficiency.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Monitoring customer satisfaction levels and taking corrective action when needed.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Managed scheduling and staffing, optimizing labor costs while ensuring operational demands were met.
  • Maintained positive working relationship with fellow staff and management.
  • Collaborating with other departments such as IT, HR, Sales and Marketing to ensure smooth cross-functional operations.
  • Analyzing data from operations logs to identify trends or patterns that could impact performance outcomes.
  • Leading a team to ensure operational processes and procedures are followed efficiently and effectively.
  • Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
  • Developing policies and procedures that promote a safe working environment.
  • Led team of XX in daily operations, ensuring efficiency and productivity were maintained at optimal levels.
  • Analyzed operational data to identify trends and implement strategic improvements.
  • Designing processes that maximize safety while minimizing cost.
  • Ensuring compliance with applicable regulations and industry standards.
  • Coordinated maintenance and repair schedules for equipment, ensuring minimal downtime.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Conducting regular meetings with team members to discuss progress and identify areas for improvement.
  • Creating reports on operational activities, performance metrics and customer feedback.
  • Maintaining relationships with external vendors and suppliers related to operations needs.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Facilitated training sessions for new employees on company policies and procedures.
  • Coordinated logistics and resource allocation to meet project deadlines and budget constraints.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Completed routine maintenance and repair.
  • Updated and maintained databases with current information.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Operated equipment and machinery according to safety guidelines.
  • Worked with cross-functional teams to achieve goals.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Recognized by management for providing exceptional customer service.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Achieved cost-savings by developing functional solutions to problems.

Education

MBA - Financial Management

Asian international university
01.2024

MScs -

Mrs. AVN College
01.2018

Bachelor Of Science - Mathematics, Statistics and Computer Science

School Of Distance Education, Andhra University
Visakhapatnam
01.2018

B.Tech - Mechanical Engineering

St.PETER'S Engineering College
Hyderabad, Telangana
01.2014

Skills

  • Unix
  • Linux
  • Ubuntu
  • Windows XP
  • Windows 7
  • Windows 8
  • JSE
  • Spring Core
  • Spring Boot
  • MySQL
  • Oracle
  • JAX-WS
  • JAX-RS
  • Tomcat
  • JBOSS
  • Weblogic
  • JAXB
  • VI Editor
  • SOAP UI
  • Heidisql
  • MyEclipse
  • NetBeans
  • Leadership
  • Communication
  • Time management
  • Problem solving
  • Interpersonal skills
  • Adaptability
  • System integration
  • Data analysis
  • Network management
  • Project management
  • Customer relationship management
  • Data security
  • Disaster recovery
  • Business development
  • Customer relationship
  • Market analysis
  • Sales strategies
  • Operational efficiency
  • Process improvement
  • Cross-functional collaboration
  • Client negotiation
  • IT strategy development
  • Business intelligence
  • Project planning
  • Software testing
  • Risk mitigation planning
  • IT service management
  • Technology integration
  • Cybersecurity management
  • Digital solutions
  • Market research
  • Cloud computing
  • IT resource use
  • Technology assessment
  • Programming languages
  • IT infrastructure proficiency
  • Multitasking capacity
  • Problem-solving abilities
  • Application support
  • BYOD program administration
  • Written communication
  • Budget control
  • Vendor negotiation
  • IT procurement
  • Documentation management
  • Agile framework
  • System logic management
  • Cybersecurity best practices
  • Equipment procurement
  • Team leadership
  • Budget management
  • Technical support
  • Employee training
  • Process optimization
  • Performance evaluation
  • Strategic planning
  • Effective communication
  • IT governance
  • Information security
  • Operating system management
  • Product development
  • Multitasking Abilities
  • Change management
  • Decision-making
  • Project coordination
  • E-Commerce Systems
  • Technical support scheduling
  • Systems integration
  • Time management abilities
  • Goal setting
  • Documentation and reporting
  • Cross-functional team leadership
  • Resource allocation
  • Cybersecurity
  • ITIL framework
  • Technical troubleshooting
  • IT service delivery
  • Project leadership
  • Technical leadership
  • Quality assurance
  • IT capacity planning
  • Client Server Management
  • Network security
  • Interpersonal communication
  • Systems analysis
  • Virtualization
  • Linux certification
  • Business continuity planning
  • Technical support oversight
  • Security improvements
  • Data privacy
  • IT risk management
  • Multitasking
  • Reliability
  • Data integration
  • Security planning
  • Third-party integration
  • Hardware troubleshooting
  • Self motivation
  • Requirements analysis
  • Relationship building
  • Analytical thinking
  • IT consulting
  • Continuous improvement
  • Excellent communication
  • Software licenses and patches
  • Disaster recovery planning
  • IT policy development
  • Network architecture
  • Team development
  • End point configurations
  • Department management
  • Agile methodology
  • Business development support
  • Oracle certified professional
  • Business process improvement
  • Project lifecycle management
  • IT operations management
  • Business analysis
  • Agile work processes
  • Teamwork
  • Database management
  • Budget administration
  • Enterprise architecture
  • Team collaboration
  • Strategically minded professional in technology management, known for high productivity and efficient task completion Skilled in cloud computing, cybersecurity, and project management Excel at leadership, communication, and problem-solving to navigate complex challenges and drive team success
  • Network troubleshooting
  • Software development
  • Local access network planning
  • Network administration
  • Information confidentiality
  • Windows 95/98/2000/XP/XP pro/nt
  • Expense analysis
  • User support
  • Professional demeanor
  • Performance metrics
  • Problem-solving aptitude
  • Teamwork and collaboration
  • System implementation
  • Stakeholder engagement
  • IT budgeting
  • IT infrastructure
  • Mobile technologies
  • IT compliance
  • IT asset management
  • Technical onboarding design
  • Infrastructure development
  • User experience design
  • Organizational skills
  • Data center operations
  • Scope definition
  • Risk management

Accomplishments

Actively participated in College Events and Won Many Prizes in Sports Events.

Languages

  • English, Full Professional Proficiency
  • Hindi, Full Professional Proficiency

Projects

CMW, Verizon, Spring Boot, JPA, Angular 5, Cash Management Workbook is an application used by Store Reps and Store Managers to manage the store cash., Created Angular Components and integration with API., Designed and developed Rest API's in SpringBoot. Appointments, Verizon, Angular 4 and Spring 4.x, Appointments is an application used by Verizon Store Managers to configure the store appointment slots., Created Angular Components and integration with API., Worked on designing and developing API. Resource Central, Verizon, HTML5, JavaScript, CSS, Resource Central is an application used by Verizon Store Managers to monitor the metrics of the Stores., Worked on UI and design issues., Worked on Sonar Issues. Rate Shopping Tool, RH Hotels, Core Java, Multi Threading, Spring Core, Spring Rest, Hibernate, XML, MySql and Ubuntu, Rate Shopping Tool is used to fetch the competitor Hotel Availability, Prices and other amenity details from the Web Sites with the help of Scrapping Tools like JSoup., Reduced the response time from 45 Seconds to 12 Seconds by using Threads and Executors., Designed Application flow., Implemented Restful Web Service in Spring., Written DAO's, DTO's, Singleton Class for Hibernate SessionFactory. Google Hotel Finder, Google (GHF), Core Java, Servlet, Hibernate, XML, Web Services, MySql and Ubuntu, Google Hotel Finder is a new product designed to make it easier to compare and book hotels that are found across the web., Handling Complete CPCAvailListener, CPCAvailMain and CPCChannel Dispatcher Module., Implemented Queue Mechanism using Timer and ExecutorService for getting the OTA_AvailRQ Notification from the MySql Database., Developed the DAO classes to access the Database., Implemented User defined Exceptions.

Personal Information

Title: IT Manager

Profile Snapshot

Enthusiastic Professional with 8 years of IT experience, including 4 years as a Backend Developer specializing in Core Java and Spring, and 2 years as a Full Stack Developer in Java 21, JDK 21, Angular 14. I possess a strong foundation in various aspects of software development. My expertise extends to XML and JSON parsing, data binding technologies like JAXB, and proficiency in the Collection framework, Multi-Threading, and Exception Handling. I have hands-on experience in implementing queuing systems using Timers and ExecutorService, as well as web programming and development. Additionally, I excel in debugging and troubleshooting existing code. My grasp of Object-Oriented Programming, Collections, Exceptions, and Multi-Threading concepts is sound. Throughout my career, I've been involved in the entire Software Development Life Cycle (SDLC), from Requirement Analysis to Designing, Developing, Testing, and Deployment. I bring adaptability and a willingness to embrace new technologies and environments to every project.

Languages

English
Proficient
C2
Telugu
Proficient
C2
Hindi
Beginner
A1

Timeline

IT Manager

TCS ION
04.2024 - Current

Business Development Manager

AUTO MECHANICS

Operations: IT, BPO, KPO, HARDWARE, SOFTWARE TILL SR. MANAGER.

Tech MAHINDRA

Operations: BPO, KPO,IT, HARDWARE, SOFTWARE

PATRA

IT, HARDWARE AND SOFTWARE

AKSHRA ENTERPRISES

GOLD LOAN DEPARTMENT

HDFC BANK

BPO, KPO, OPERATIONS HEAD

Concentrix

MBA - Financial Management

Asian international university

MScs -

Mrs. AVN College

Bachelor Of Science - Mathematics, Statistics and Computer Science

School Of Distance Education, Andhra University

B.Tech - Mechanical Engineering

St.PETER'S Engineering College
Kimmi Venkata Rakesh