Abhishek Shukla
Hyderabad
Summary
Accomplished Technical Sales & Plant Head with extensive experience in leading operations for major glass manufacturers. Proven track record in driving revenue growth, enhancing customer satisfaction, and fostering long-term client relationships. Expertise in strategic sales, business development, and project management, complemented by strong leadership and team-building skills. Adept at aligning production with market demands to ensure timely delivery and high-quality service. Career goal: to leverage skills in a senior leadership role to drive organisational success and innovation.
Overview
15
15
years of professional experience
Work History
TECHINICAL SALES & PLANT HEAD
South Glass Pvt. Ltd.
Hyderabad, TS
12.2022 - Current
- Company Overview: Largest glass manufacturer in Telangana and AP (14-acre facility) with full automation and online scanning systems.
- Coordinate closely with the sales team to align production with customer requirements, ensuring timely delivery, and customer satisfaction.
- Manage a workforce of over 250, including production, planning, and operations staff.
- Drive cost reduction, efficiency improvement, and higher yield through systematic process improvements.
- Managed complaints with calm, clear communication, and problem-solving.
- Collaborated with team members to achieve target results.
- Engaged with customers to better understand needs and deliver excellent service.
- Developed business plans to establish revenue and growth.
- Planned and developed winning strategies to increase sales, expand territories, and boost market positioning.
- Built new business partnerships to drive customer acquisition, and generate revenue.
- Developed and executed go-to-market strategies for new products and services, achieving targeted sales objectives.
- Fostered long-term relationships with key clients, suppliers, and partners to support business objectives.
- Produced quotes and proposals to provide value and benefits to prospective clients.
- Managed project timelines and budgets, ensuring the successful completion of business development initiatives.
- Monitored competitors through multi-channel research strategies to best capitalise on market gaps, or anticipate changes in customer interests.
- Participated in the exhibition to enhance our market presence and promote our brand.
General Manager – Sales & Marketing
Modern Safety Glass Pvt. Ltd.
HYDERBAD
05.2020 - 12.2022
- Headed sales and marketing operations alongside plant leadership.
- Increased repeat orders by strengthening customer relationships, and maintaining brand value.
- Built successful business culture focused on performance optimisation and goal attainment.
- Developed high-performing teams to consistently exceed goals, drive revenue and expand markets.
- Implemented strategic sales plans, developed new business partnerships, and generated leads through referrals.
- Successfully onboarded and trained sales team members, improving overall sales productivity.
- Directed successful marketing campaigns, increasing brand visibility and market penetration.
- Conducted comprehensive competitor analysis to inform strategic decision-making and competitive positioning.
- Established company targets based on previous performance and predicted forecasts.
- Engaged with customers to better understand needs and deliver excellent service.
- Identified issues, analysed information and provided solutions to problems.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Participated in the exhibition to enhance our market presence and promote our brand.
Plant Head
Modern Safety Glass Pvt. Ltd.
HYDERBAD
10.2017 - 05.2020
- Oversaw production planning, manpower management, and customer requirement alignment.
- Reduced in-house rejections and rework by implementing quality improvement systems.
- Coordinated cross-functionally to ensure smooth execution of projects and client satisfaction.
- Directed plant maintenance, operating schedule and supply management to minimise downtime.
- Managed staff hiring, training and performance goals.
- Controlled operational output by implementing quality procedures throughout production.
- Trained staff in Good Manufacturing Practices (GMP)s to drive consistently high standards.
- Developed and implemented production strategies and closely monitored results.
- Reduced workplace incidents by implementing occupational health and safety requirements.
- Analysed production data to identify bottlenecks and implemented solutions to enhance throughput.
- Directed routine maintenance and upgrades of machinery, ensuring minimal downtime and extended equipment life.
- Applied Quality Assurance (QA) methodologies to measure output quality.
- Implemented improved policies and plans to enhance operational processes.
PPC Head & Customer Support
Riddhi Siddhi Glasses India Pvt. Ltd.
Jaipur
05.2015 - 10.2017
- Managed production planning and customer support operations.
- Provided technical sales support and ensured issue resolution, achieving high customer retention.
- Engaged with customers to better understand needs and deliver excellent service.
- Handled customer concerns and escalated major issues to supervisor.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Picked up additional tasks to aid team success.
- Actively listened to customers to fully understand requests and address concerns.
- Analysed and adapted workflows to meet evolving needs.
- Identified, addressed and either resolved or escalated project issues.
- Resolved customer queries over phone and by email.
- Demonstrated empathy and patience in all customer interactions, building trust and resolving concerns effectively.
- Trained new customer support staff, imparting essential skills and company standards for excellence.
- Addressed customer service enquires quickly and accurately.
OEM PROJECT HEAD
Hari Om Tempanes (Balsurya Group)
Daman
06.2014 - 05.2015
- Monitored and reported on project performance against key metrics, taking corrective action as necessary to meet objectives.
- Developed detailed project plans, including timelines, milestones, and resource allocation, to guide project execution.
- Established strong relationships with clients, delivering exceptional service, and fostering long-term partnerships.
- Developed comprehensive project plans, outlining scopes, timelines, and resources, facilitating smooth execution.
- Attended conventions to represent organisation, gather information and help build new partnerships.
- Allocated resources efficiently, balancing workload and prioritising tasks to meet critical project deadlines.
- Directed the resolution of project issues and conflicts, minimising delays and maintaining team morale.
- Oversaw financial management of projects, including budget formulation, expenditure tracking, and financial reporting.
- Evaluated project outcomes upon completion, identifying lessons learned and best practices for future initiatives.
- Established strong relationships with clients, delivering exceptional service and fostering long-term partnerships.
- Provided expert advice on material selection and process optimization, contributing to product development and innovation.
Customer Service Representative
Structural Insulation & Glazing Co. Pvt. Ltd.
Lucknow
10.2011 - 05.2014
- Addressed customer service enquires quickly and accurately.
- Assisted customers with product-related questions, feedback, and complaints.
- Maximised customer satisfaction by resolving service issues promptly.
- Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
- Oversaw customer account inquiries, accurately providing information to resolve service complaints, and guarantee customer satisfaction.
- Maintained accurate records of customer interactions, detailing inquiries, comments, and resolutions for future reference.
- Oversaw customer account inquiries, accurately providing information to resolve service complaints, and guarantee customer satisfaction.
- Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention.
Education
MBA - Operations Management
Karnataka State Open University
Mysore, KAB.Sc. - Mathematics
CSJM University
Kanpur, UPSkills
- Team building
- Leadership
- Business Development
- Revenue growth
- Strategic Sales
- Key Account Management
- Client relationship
- Customer success
- Negotiation
- Contract Management
- Customer relationship management
- Technical sales support
- Project management
- Market analysis
- Team collaboration
- Communication skills
- Customer-focused
- Conflict resolution
- Workforce management
- Willingness to learn
- Calm under pressure
- Active listening
- Deadline management
- Public Relations
Accomplishments
- Drove consistent repeat sales from major accounts through service excellence and relationship management.
- Successfully implemented ERP systems across multiple companies (ERP9 , Complete solution & custom ERP).
- Spearheaded inventory management automation, reducing delays and manual errors.
- Managed and motivated large teams (250+ staff and workers), fostering collaboration and productivity.
- Executed large-scale projects from inquiry to delivery, coordinating sales, production, and quality functions.
- Introduced New Product & new development.
Languages
Hindi
First Language
English
Upper Intermediate
B2
Gujarati
Intermediate
B1
Telugu
Elementary
A2
Personal Information
- Date of birth: 1993-11-08
- Nationality: Indian
Disclaimer
I hereby declare that the information provided is true to the best of my knowledge.
Timeline
TECHINICAL SALES & PLANT HEAD
South Glass Pvt. Ltd.
12.2022 - Current
General Manager – Sales & Marketing
Modern Safety Glass Pvt. Ltd.
05.2020 - 12.2022
Plant Head
Modern Safety Glass Pvt. Ltd.
10.2017 - 05.2020
PPC Head & Customer Support
Riddhi Siddhi Glasses India Pvt. Ltd.
05.2015 - 10.2017
OEM PROJECT HEAD
Hari Om Tempanes (Balsurya Group)
06.2014 - 05.2015
Customer Service Representative
Structural Insulation & Glazing Co. Pvt. Ltd.
10.2011 - 05.2014
MBA - Operations Management
Karnataka State Open University
B.Sc. - Mathematics
CSJM University