Summary
Overview
Work History
Education
Skills
Timeline
Generic

Abhishek Singh

Delhi

Summary

Accomplished Senior Manager at Digirovers, adept in client servicing with a proven track record of enhancing customer satisfaction through strategic initiatives and effective project management. Skilled in SQL and excels in fostering team collaboration. Demonstrated success in implementing innovative solutions to drive business growth and client retention.

Overview

8
8
years of professional experience

Work History

Senior Manager Client Servicing

DigiRovers
02.2024 - Current
  • Provided strong leadership to enhance team productivity and morale.
  • Led cross-functional teams to achieve project milestones and deliver high-quality results.
  • Improved team performance by providing comprehensive training and fostering a collaborative work environment.
  • Maintaining International and domestic business sheets and revenue reports.
  • Handling complete client base for the company.

Manger Client Servicing

DigiRovers
04.2023 - 02.2024
  • Developed and implemented plans to upsell and cross-sell services to existing clients.
  • Worked closely with senior management teams on strategic initiatives designed to maximize customer satisfaction ratings.
  • Negotiated contracts, pricing, and service agreements to achieve win-win outcomes.
  • Utilized strong organizational and problem-solving skills to prioritize tasks efficiently.
  • Handled all the technical integrations and reportings on AppsFlyer,Branch,Adjust,Kochava, etc.
  • Provided training and mentorship to junior staff members on best practices for customer service excellence.
  • Contributed to client retention initiatives and developed strategies to minimize churn.
  • Recruited and trained employees, fostering customer service mission and objectives.
  • Demonstrated strong organizational skills in managing the workflow of multiple teams, ensuring timely completion of tasks.

Client Servicing Executive

DigiRovers
07.2022 - 03.2023
  • Developed strategies for increasing customer retention rates through loyalty programs.
  • Ensured compliance with legal requirements related to client servicing activities.
  • Generated reports on customer satisfaction levels after each project completion.
  • Managed multiple accounts simultaneously while ensuring quality standards were met.

Associate Technical Recruiter

Net2source
07.2017 - 09.2017
  • Successfully filled numerous hard-to-source roles by utilizing creative search methods and tapping into niche networks.
  • Developed strong rapport with candidates, providing support during interviews, offer negotiations, and onboarding process.
  • Streamlined recruitment processes for improved efficiency, utilizing applicant tracking systems and recruiting software.

Education

B.tech - Electrical And Electronics Engineering

Amity University
Noida, India
05-2017

Science

Vivekanand School
Delhi, India
05-2013

Skills

    SQL, PostGreSQL Certified

    Linux Certified

    Oracle Databases, MySQL

    Advanced Excel Certified (VLOOKUP, Hlookup, Pivot table, Power Pivot, VBA, Macros, Functions)

    Basic Knowledge of C, C

  • Cross-functional team coordination
  • Strategic planning

Timeline

Senior Manager Client Servicing

DigiRovers
02.2024 - Current

Manger Client Servicing

DigiRovers
04.2023 - 02.2024

Client Servicing Executive

DigiRovers
07.2022 - 03.2023

Associate Technical Recruiter

Net2source
07.2017 - 09.2017

B.tech - Electrical And Electronics Engineering

Amity University

Science

Vivekanand School

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Abhishek Singh