JASPREET SINGH
Manager - Client Servicing
Gurugram
Summary
Dynamic client servicing professional with 7+ years of expertise in handling large-scale corporate and campus initiatives. Adept at managing complex projects, creating data-driven solutions, and ensuring seamless execution. Skilled in Excel, SQL, Python, Power BI, and Tableau, with a proven track record in process optimization, issue resolution, and delivering measurable client value. Known for excellent stakeholder management and problem-solving capabilities.
Overview
8
8
years of professional experience
2015
2015
years of post-secondary education
6
6
Certifications
Work History
Manager - Client Servicing
SHL India
12.2024 - Current
- Allocated resources for recruitment drives by analyzing candidate footfall and collaborated with college placement teams to plan lab setup, ensure smooth execution of assessments, and resolve on-site issues during live tests.
- Created and scheduled online assessments for key clients such as Chandigarh University, Sathyabhama University based on the content provided by campus teams, ensuring timely delivery of exams and accurate result publication.
- Led client engagements with J N Tata Vocational Training Institute, conducting regular discussions on assessment content, timelines, and report generation (status, scores) to support certification processes.
- Automated recurring tasks, including data extraction and daily reporting, using Python scripting, improving process efficiency and accuracy. Extracted and analyzed datasets from SQL databases to generate insights and support operational decisions.
- Regularly interacted with clients to address escalations, discuss scope for future customizations, and ensure delivery of tailored solutions. Provided real-time support during assessments by resolving candidate issues and coordinating with internal teams to prevent disruptions.
- Designed interactive dashboards for real-time monitoring of assessments, enabling clients and stakeholders to track test performance, resource utilization, and candidate metrics effectively.
Sr. Representative Customer Service & Tech Support
SHL
08.2021 - Current
- Built and nurtured strong client relationships by promptly responding to inquiries, assessing their needs, and resolving any issues or concerns
- Analyzed and interpreted large volumes of data using Excel and SQL to extract meaningful insights for data-driven decision-making
- Developed and maintained interactive reports and dashboards in Tableau for timely and accurate information dissemination
- Collaborated with clients to gather requirements and translate them into actionable SQL scripts, delivering tailored solutions
- Leveraged JIRA Service Desk to handle client-driven customizations and product escalations, ensuring prompt resolutions
- Assisted in testing and quality assurance, validating deliverables and resolving issues
- Worked closely with Product and Development teams, providing subject matter expertise and clarifying requirements
- Conducted training sessions for end-users, promoting user adoption and proficiency in new systems and processes
Executive - Corporate Client Servicing
Aspiring Minds
06.2017 - 07.2021
- Managed client accounts and projects throughout the lifecycle, ensuring satisfaction and retention
- Spearheaded the coordination and execution of prominent programs, such as Axis Bank Young Bankers Program and HDFC Future Bankers Program
- Oversaw service operations, delivering high-quality support and resolving queries with minimal Turnaround Time (TAT)
- Conducted thorough research and analysis to troubleshoot unresolved issues, escalating cases and providing timely updates to Line Managers or Team Leaders
- Collaborated with the Content team, contributing to the development and review of questions for accuracy and relevance
- Crafted SQL scripts for efficient data extraction, specialized in delivering tailored product and portal customizations in direct response to client requests
Education
SSC - undefined
Young Scholars' Academy
HSC - undefined
Young Scholars' Academy
B.Tech - Mechanical Engineering
Galgotias University
05-2015
Skills
- Excel
- SQL
- Tableau
- Python
- JIRA
- Salesforce CRM
- Power BI
Certification
Data Visualization and Analytics, Analytix Labs
Awards
- Performer of the Year 2023
- SHL Top Dog of Quarter 2 2023
- Performer of the Year 2022
- SHL Top dog of the month Mar 2021
- Aspiring Minds Employee of the Year 2018
Timeline
Manager - Client Servicing
SHL India
12.2024 - Current
Sr. Representative Customer Service & Tech Support
SHL
08.2021 - Current
Executive - Corporate Client Servicing
Aspiring Minds
06.2017 - 07.2021
SSC - undefined
Young Scholars' Academy
HSC - undefined
Young Scholars' Academy
B.Tech - Mechanical Engineering
Galgotias University
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