Summary
Overview
Work History
Education
Skills
Certification
Languages
Social Links - Linkedin
Profile Summary - Current Position
Timeline
Generic

Abhishek Singh

Gurugram

Summary

IT professional with leadership experience at SBI Card, specializing in team management and compliance oversight. Proficient in Active Directory and vulnerability management, contributing to operational efficiency. Achievements include enhancing service desk operations and promoting team collaboration for improved IT support and service delivery.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Team Lead

SBI Card
01.2023 - Current
  • Team Management
  • Leadership Skill
  • Shared Folder Access Management
  • Taking care of Audit Parameters
  • IT Service Technical Lead
  • Operation management as per defined SLA
  • Team Building and Supervision
  • Asset Management & Inventory
  • IT Operations management

Senior Technical Support Engineer

Wipro Infotech
11.2019 - 01.2023
  • Provide end to end solution for approx. 200 desks on daily basis
  • Install and update anti-virus
  • Troubleshoot Laptop, Desktop, Printer, Windows, LAN and Wi-Fi Network issues
  • Manage Windows Patches using Workspace One
  • Install and troubleshoot Local and Network Printers
  • Coordinate with the network team on network-related issues
  • Handle application-related issues and coordinate with support teams
  • Troubleshoot Wi-Fi connectivity issues
  • Manage IT Inventory of Laptop/desktop/printer/servers
  • Coordinate with vendors to resolve network and hardware faults
  • Resolve e-mail related issues (MS Outlook)
  • Work on ticketing tool ServiceNow

Technical Support Engineer

Team Computers
06.2018 - 11.2019
  • Worked as a Desktop Support Engineer for India Bulls Ventures Limited

Education

PG Diploma - PCM

University of Lucknow
Uttar Pradesh
01.2023

Diploma -

Government Polytechnic
Hissar
01.2017

12th -

R R D Inter College Sitapur
Uttar Pradesh
01.2015

10th -

U P H S S Udaypur Koraiya Sitapur
Uttar Pradesh
01.2013

Skills

  • Active Directory management
  • Branch servers and AD L1 support
  • Team leadership and management
  • Vulnerability management
  • Compliance management
  • Windows troubleshooting
  • Microsoft Office proficiency
  • DHCP and DNS configuration
  • SCCM administration
  • Software support and desktop assistance
  • Service desk operations
  • ITIL framework knowledge
  • Technical support expertise
  • Video conferencing support (MDM)
  • Mobile device management
  • Shared folder administration
  • Compliance management

Certification

Diploma in Computer Engineering

Languages

  • English
  • Hindi

Social Links - Linkedin

https://www.linkedin.com/in/abhishek-singha10ab71b9

Profile Summary - Current Position

Team Lead, SBI Card, 01/23, Present

Timeline

Team Lead

SBI Card
01.2023 - Current

Senior Technical Support Engineer

Wipro Infotech
11.2019 - 01.2023

Technical Support Engineer

Team Computers
06.2018 - 11.2019

PG Diploma - PCM

University of Lucknow

Diploma -

Government Polytechnic

12th -

R R D Inter College Sitapur

10th -

U P H S S Udaypur Koraiya Sitapur

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Abhishek Singh