Abhishek Singh
Business Analyst
Pune
Summary
Business Analyst with 15+ years of experience in the Banking & Financial Services (BFSI) sector, including 4 years in Business Analysis, specializing in requirement analysis, Agile delivery, and business process improvement.
Expert in translating business needs into user stories, functional requirements, and scalable solutions, with strong knowledge of KYC/AML regulatory frameworks.
Proven track record of bridging business and technology teams, driving transformation initiatives, and delivering high-impact solutions.
Overview
18
18
years of professional experience
5
5
Certifications
1
1
Language
Work History
Business Process Lead
Tata Consultancy Services
08.2016 - Current
- Project 3 – August 2022 – till date
- Client: Barclays Bank Plc.
- Worked as a Business Analyst at TCS supporting Barclays in upgrading the client onboarding system for KYC & AML due diligence.
- Gathered and analyzed business requirements and converted them into epics, user stories, and acceptance criteria.
- Acted as a liaison between business stakeholders and technical teams to ensure clear requirement understanding and smooth delivery.
- Facilitated Agile Scrum activities, including backlog grooming and sprint coordination with developers and QA teams.
- Supported UAT, test case reviews, and issue resolution to ensure successful delivery of business solutions.
Team Lead KYC UK & US Regions
Credit Suisse Services AG
05.2017 - 07.2022
- Project 2 – May 2017 to July 2022
- Client: Credit Suisse Services AG – Team Lead KYC UK & US Regions
- Set up the KYC operations process from scratch at an outsourced environment after receiving knowledge transfer from the client’s in-house team.
- Led a team of KYC analysts to perform customer due diligence (CDD) and ensure compliance with regulatory KYC/AML requirements.
- Conducted risk assessments, identity verification, sanctions screening, and adverse media checks to detect potential financial crime risks.
- Determined risk ratings for individual and non-individual customers, identifying high-risk jurisdictions, PEPs, RCAs, and high-risk businesses.
- Collaborated with Legal, Risk, and Operations teams, documented findings, escalated issues, and ensured SLA adherence while improving KYC process efficiency.
KYC Reviewer/QC for UK & US Regions
HSBC Bank Plc.
08.2016 - 04.2017
- Project 1 – August 2016 – April 2017
- Client: HSBC Bank Plc. - KYC Reviewer/QC for UK & US Regions
- Worked on a KYC remediation project for a major international financial institution to enrich CDD & EDD data in line with Federal Deposit Insurance Corporation (FDIC) regulatory requirements.
- Performed QA and reconciliation of KYC forms against customer records to identify and update missing or incomplete information.
- Conducted entity data research and validation using internal and external sources, including verification of legal names, addresses, and NAICS codes.
- Ensured compliance with Client Identification Program (CIP) requirements under the USA PATRIOT Act and Bank Secrecy Act standards.
- Managed workload efficiently, prioritized assignments, and ensured confidential handling of sensitive customer information.
Senior Process Executive
Infosys BPO Ltd
07.2015 - 07.2016
- Created and maintained KYC records in the system by sourcing and validating information from internal and external databases.
- Reviewed company information (ownership, management, formation, reputation) using sources such as Dun & Bradstreet, regulatory portals, and corporate websites.
- Ensured compliance with CIP, AML, and global KYC procedures, incorporating local regulatory requirements.
- Performed Enhanced Due Diligence (EDD) for high-risk clients, including senior public figures and correspondent banking relationships.
- Managed KYC cases end-to-end from initiation to approval, maintained workflow trackers, and escalated high-risk or adverse news cases to compliance teams.
Deputy Manager (PB Authorizer)
HDFC Bank Ltd
11.2014 - 11.2014
- Managed branch operations and compliance while ensuring adherence to KYC & AML guidelines at HDFC Bank.
- Processed customer onboarding (NTB & existing) with due diligence, including verification calls and documentation checks.
- Handled customer requests and complaints via CRM, ensuring timely resolution within defined TAT.
- Prepared branch MIS reports and supported the Branch Manager in monitoring performance metrics such as accounts opened and cross-selling.
Customer Service Officer
ICICI Bank Limited
06.2008 - 10.2012
- Managed NRI customer operations and relationship management at HDFC Bank, resolving queries and minimizing repeat branch visits through remote support.
- Advised NRI clients on financial products and investments such as NRE/NRO deposits, FCNR deposits, mutual funds, and insurance.
- Achieved sales targets for banking and financial products, including loans, credit cards, mutual funds, and insurance.
- Acted as the primary contact for NRI and HNI clients, ensuring high service standards and strong client relationships.
Education
Masters of Marketing Management -
Pune University
01-2011
PG Diploma in Banking Operations - undefined
IFBI Lucknow
01-2008
Bachelors of Business Administrations - undefined
Kanpur University
01-2006
12th - undefined
U.P. Board
01-2003
10th - undefined
U.P. Board
01-2001
Skills
Business Analysis/Requirement Gathering & Solution integration
UAT sanity & support to business users
Microsoft Power BI/Visio/PowerPoint/Excel
VISIO, Confluence, JIRA
Core banking applications: Jet Bridge, Finale, Flex cube, Oracle
Risk Control/Sanction Screening
Team Management & Stakeholder management
Cross-functional team leadership
Excellent communication
Data analysis
Certification
IT Business Analyst Training Fundamental from COEPD – IIBA Endorsed Course
Personal Details
- Date of Birth: 1st August 1985
- Address: Mohammadwadi, Hadapsar, Pune-411060
- Marital Status: Married
Timeline
Team Lead KYC UK & US Regions
Credit Suisse Services AG
05.2017 - 07.2022
Business Process Lead
Tata Consultancy Services
08.2016 - Current
KYC Reviewer/QC for UK & US Regions
HSBC Bank Plc.
08.2016 - 04.2017
Senior Process Executive
Infosys BPO Ltd
07.2015 - 07.2016
Deputy Manager (PB Authorizer)
HDFC Bank Ltd
11.2014 - 11.2014
Customer Service Officer
ICICI Bank Limited
06.2008 - 10.2012
PG Diploma in Banking Operations - undefined
IFBI Lucknow
Bachelors of Business Administrations - undefined
Kanpur University
12th - undefined
U.P. Board
10th - undefined
U.P. Board
Masters of Marketing Management -
Pune University