Abhishek Sinha
IT Project Manager
Noida
Summary
Experienced manager with a proven track record of 10 years in leadership, decision-making, and problem-solving. Skilled in overseeing teams, developing strategic initiatives, and fostering positive work environments. Proficient in managing Infra IT Operations and adept at handling client relationships. Possesses technical expertise in CDN, MS Exchange Online Administration, O365 Administration, PowerShell, Azure AD and On-prem AD, SCCM software packages design and deployment, Incident Management, and IT Operations. Well-versed in utilizing ITSM Tools such as BMC Remedy & Service-Now and Cherwell to streamline processes and enhance efficiency.
Overview
14
14
years of professional experience
5
5
Certifications
3
3
Languages
Work History
IT Manager
Capgemini
12.2016 - Current
- Leading the multiple accounts as Delivery Manager with Tracks including ServiceNOW, EUC, ServiceDesk, Infra, BCP/DR
- Managing team of 110 direct repartee's under TMT (Technology, Media and Telecommunication), TnM (Times and Money) and MS (Managed Service) accounts.
- Responsible to Project planning and execution and handling Budget management
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Worked on ServiceNow Dashboards to track SLAs, Ageing tickets, EOL devices etc.
- Responsible for Team leadership and collaboration, Risk assessment and mitigation, Stakeholder communication and Change Management.
- Risk Management- Identifying Risks and planning solution for such risks by maintaining Risk Register as per DQA guidelines.
- Handling O365 team, Resolve any infrastructure issues related to the email and messaging platforms on Microsoft exchange
- Knowledge of analyzing and fix MailFlow and email delivery issues, Managing Transport Rule. Analyzing, managing, and fixing MS Exchange policies and taking care of Exchange related issues (Whitelisting, Connectors) and Managing SMTP Relay for hybrid environment
- Managing AAD access management, Privileged Identity management, Creating and Managing Conditional access policies, setting up Azure AD connect and Working on issues related to it.
- Creating, Troubleshoot and resolve Retention Tags and Policies related Issues.
- Developing software deployment packages via PowerShell in SCCM and deploying it globally
- Managing and troubleshooting O365 issues like MS teams, OneDrive, Yammer and Outlook, Also Manage OneDrive for Departed users
- Monthly Exchange Server Patching and validation, and Monthly SCCM Patching and Weekly Patch Report
- Expertise creating new SharePoint Sites,Manage and troubleshoot user access issues, Also managing Vine sites for organization as well
- Process Trainer for organizational policies and conducting Induction programs, also providing technical training to new team members conducting Induction programs
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Good Knowledge on Incident Management and change management Process.
- Knowledge of Akamai CDN, creating load balancer, creating properties. from Akamai control center.
Asso. Operation Manager
Cognizant
12.2015 - 11.2016
- Implementing, executes and enhances the policies, standards processes and procedures for the day-to-day operations
- Establish appropriate methods to plan, measure, and report on the status, efficiency, and effectiveness of Delivery
- Establishes annual performance goals and training plans for each direct report
- Leads and maintains staff schedules to ensure coverage of incoming service requests for all requests
- Process Trainer for organizational policies and conducting Induction programs
- Part of Global Interview Panel, for ITSM projects
- Working with Application support team and supporting client applications
- Coordinating with different Support Teams and the Client regarding status of the outages
- Determines if an incident needs to be escalated according to priority and severity of issue
- Monitor service level of Incident Management functions
- Owner of the incident management process
- Taking care of End user issue related to Exchange, and O365
Sr. Software Engineer
RS Software (I) Ltd
12.2013 - 11.2015
- Creating and Administrating SharePoint sites
- Coordinating with different IT teams for updates regarding the Outages i.e., Severity 1 and Severity 2 issue
- Working on Identifying and diagnosing the system errors and its functionality
- Troubleshooting user's issues related to desktop, printers, OS (Windows 10, Windows 7)
- Installing Software and troubleshooting issues related to it
- Handling Technical problems and issues related to E-mail, exchange, OS, software, and security
- Provide process training to new joiners and assisting them on systems
- Monitor service level of Incident Management functions
- Validate use of knowledge base on Escalation
- Application and User Support
- Creation and modification of Security groups in Active Directory
Sr. Specialist
HCL Technologies
10.2010 - 11.2013
- Member of Global Account Management Team
- Providing support on BlackBerry Phone
- Identify the problems and try to prevent it by implementing corrective measures by continuous monitoring and Auditing
- Providing technical training to new team members and end users for use of new software
- Member of Global Account management team
- Proficient in Creation, modification & Deletion of AD objects
- Proficient in Creation and modification of user accounts in Active Directory
- Creation and modification of Security groups
- Add/ Remove user accounts in BMC Remedy tool
- Maintain & monitor data to trace jobs being performed by global access management team
- Taking care issues related to Active Directory, Remedy, Citrix, Verizon and VPN
- Created documentation for the Knowledge Base application for the process which we support
Education
Bachelor of Science - Maths
KNIPSS
Sultanpur, India 05.2001 - 05.2004
Masters in Compute Application - Computer Application
BBDNITM
Lucknow, India 05.2004 - 05.2007
High School Diploma -
SVM Sultanpur
Sultanpur, India 04.2001 -
Skills
Strategic Leadership
Certification
AZ-900
Timeline
IT Manager
Capgemini
12.2016 - Current
Asso. Operation Manager
Cognizant
12.2015 - 11.2016
Sr. Software Engineer
RS Software (I) Ltd
12.2013 - 11.2015
Sr. Specialist
HCL Technologies
10.2010 - 11.2013
Masters in Compute Application - Computer Application
BBDNITM
05.2004 - 05.2007
Bachelor of Science - Maths
KNIPSS
05.2001 - 05.2004
High School Diploma -
SVM Sultanpur
04.2001 -
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