Abhishek Srivastava
Ghaziabad,UP
Summary
Technical Test Lead with AWS practitioner certified having experience with ERP Quality Analyst and writing test cases, debugging and executing test cases to help applications run smoothly. Collaborates with software team in continuous build and deployment process. Excels at learning new software tools and best practices in software quality assurance.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Technical Test Lead
HCL Technologies Sector 126
07.2014 - Current
- Supported the adoption of agile methodologies within the team by actively participating in scrum ceremonies and contributing to continuous improvement efforts.
- Increased product reliability through continuous monitoring of production environments, identifying anomalies indicative of potential issues before they impact end users.
- Planned and estimated test activities to determine effort needed to validate quality of product under test.
- Operated and maintained testing equipment.
- Supported team to validate production issues and in preparing deployment plan.
- Conducted root cause analysis on defects, providing valuable insights for future development improvements.
- Managed defect tracking systems, maintaining clear communication channels between testers and developers for prompt resolution of issues.
- Led a team of technical testers, effectively delegating tasks and monitoring progress for timely project completion.
- Kept scripts and test cases updated with current requirements.
- Mentored junior testers in best practices and methodologies, fostering a culture of continuous learning and growth within the team.
- Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.
- Created satisfied customers by providing attentive customer service and quick problem solving.
- Documented testing procedures for developers and future testing use.
- Defined and identified test cases for new application development.
- Supported test review, defect control and configuration management within delivery pipeline.
- Built automated test scripts to handle repetitive software testing work.
- Coordinated work with various teams to solve problems and improve efficiency for software testing and automation.
- Strengthened communication skills through regular interactions with others.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Senior Executive
Burda Druck India Pvt Ltd
05.2013 - 07.2014
- Worked on Procurement Department to support in Material Management.
- Worked on SAP MM module to create purchase order for vendors and maintaining the vendor and material details.
- Supported to managing the Warehouse management.
- Supported in logistics management .
Senior Customer Care Executive
EXL Service.com
02.2012 - 05.2013
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Provided customers with updates and periodic statements on service developments and changes in trends.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Conducted surveys to determine customer opinion of products and services.
Customer Care Executive
Tech Mahindra BPO
02.2010 - 02.2012
- Took ownership of customers issues to follow problems through to resolution.
- Conducted surveys to determine customer opinion of products and services.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Assigned and designated job territories to customer care staff according to performance and history.
- Communicated with customers to identify needs and expectations.
- Collaborated with cross-functional teams to address complex customer concerns and provide comprehensive solutions.
Education
PGDCA - Computer Engineering Technology
Indira Gandhi National Open University
Lucknow, India12.2007
Bachelor of Commerce - Accounting And Business Management
Chatrapti Sahu Ji Maharaj Kanpur University
Kanpur, India07.2004
Higher Secondery - Accounting
UP Board
Sitapur07.2001
High School Diploma -
UP Board
Prayagraj, India07.1999
Skills
- AWS practitioner certified
- 8 years exp in ERP testing in ORACLE JDE edwards
- Having knowledge to support in Sales force CPQ
- supporting in API testing with Soap Ui
- Able to work in writing SQL queries
- Supported in Test Procedure Documentation like Test Plan and strategies document
- Supported Defect Tracking and Reporting took like JIRA and Devops ADO
- Supported in Test Estimation of assigned user stories
- Helped to Test environment setup
Certification
- AWS Practitioners , AWS - Feb 2024
- Load runner Certification, Crestech software Noida, 2008
- Devops from DUCAT Noida ,2020
Languages
Hindi
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Technical Test Lead
HCL Technologies Sector 126
07.2014 - Current
Senior Executive
Burda Druck India Pvt Ltd
05.2013 - 07.2014
Senior Customer Care Executive
EXL Service.com
02.2012 - 05.2013
Customer Care Executive
Tech Mahindra BPO
02.2010 - 02.2012
PGDCA - Computer Engineering Technology
Indira Gandhi National Open University
Bachelor of Commerce - Accounting And Business Management
Chatrapti Sahu Ji Maharaj Kanpur University
Higher Secondery - Accounting
UP Board
High School Diploma -
UP Board
- AWS Practitioners , AWS - Feb 2024
- Load runner Certification, Crestech software Noida, 2008
- Devops from DUCAT Noida ,2020
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