Abhishek Srivastava
Order To Cash
Gurgaon
Summary
Results-oriented Accounts Receivable expert with over 15 years of experience in collections, invoice processing, cash application, and account reconciliation. Managed a $5.8M customer portfolio, achieving a 90% reduction in aging receivables. Implemented process improvements that enhanced operational efficiency and trained over 15 new hires, ensuring high accuracy in account reconciliation.
Overview
15
15
years of professional experience
3
3
Languages
Work History
Assistant Manager
Deloitte
Gurgaon, India
02.2026 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
ASSISTANT MANAGER - ACCOUNTS RECEIVABLE
Johnson Controls Inc.
Gurgaon
04.2022 - 01.2026
- Managed premium customer portfolio valued at $10 million, securing timely collections and strong client relationships.
- Reduced over 90 aging items in accounts receivable through proactive follow-up and dispute resolution.
- Conducted weekly calls with clients to review overdue percentages and establish payment schedules.
- Implemented standard operating procedures for Mexico-to-India project transition to ensure process consistency.
- Collaborated with cash application and billing teams to resolve unapplied cash, refunds, and billing discrepancies.
- Trained new team members on accounts receivable processes to enhance overall team performance.
- Addressed customer inquiries and resolved service issues promptly, maintaining high satisfaction levels.
- Organized team meetings to discuss project updates, goals, and workflow improvements.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
PROCESS DEVELOPER - COLLECTIONS
Genpact
Gurgaon
08.2013 - 03.2022
- Managed order processing and resolved customer queries to maintain high satisfaction.
- Controlled overdue accounts through systematic follow-up and effective payment negotiations.
- Implemented efficient cash application processes to reduce unapplied cash items.
- Coached team members, providing performance feedback to enhance collection rates.
- Distributed cases equally among team members, ensuring optimal productivity.
- Analyzed data trends to identify areas for process improvement and cost reduction.
- Conducted training sessions for team members on new processes and tools introduced.
- Coordinated system integrations to enhance data management across multiple platforms.
- Investigated root causes of problems identified in existing processes.
CUSTOMER CARE EXECUTIVE - COLLECTIONS
EXL Service Pvt. Ltd.
Noida
05.2011 - 04.2013
- Executed debt collection activities while prioritizing customer retention.
- Negotiated payment arrangements and proposed alternative solutions to clients.
- Achieved high resolution rates through effective communication strategies.
- Resolved customer complaints through effective communication and problem-solving skills.
- Documented customer interactions in the CRM system for accurate record-keeping.
- Maintained up-to-date knowledge of products and services to assist customers effectively.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Education
Bachelor of Commerce (B.Com.) - Accounting And Finance
Lucknow Christian Degree College
Lucknow05-2009
Intermediate (12th) - Commerce
CBSE Board
Lucknow05-2004
High School (10th) - undefined
CBSE Board
Lucknow05-2002
Skills
Accounts Receivable Management
Invoice Processing & Cash Application
Collections & Debt Recovery
Account Reconciliation
Aging Analysis & Credit Assessment
Dispute Resolution
SAP QuickBooks MS Excel
Accomplishments
- 1st Prize in Singing - Gandhi Bhawan
- 3rd Prize in High Jump - Inter Branch Competition
ACTIVITIES AND HONORS
Singing, Poetry, Listening to music etc
WEBSITES, PORTFOLIOS, PROFILES
https://www.linkedin.com/in/abhishek-srivastava-344931143
Timeline
Assistant Manager
Deloitte
02.2026 - Current
ASSISTANT MANAGER - ACCOUNTS RECEIVABLE
Johnson Controls Inc.
04.2022 - 01.2026
PROCESS DEVELOPER - COLLECTIONS
Genpact
08.2013 - 03.2022
CUSTOMER CARE EXECUTIVE - COLLECTIONS
EXL Service Pvt. Ltd.
05.2011 - 04.2013
Intermediate (12th) - Commerce
CBSE Board
High School (10th) - undefined
CBSE Board
Bachelor of Commerce (B.Com.) - Accounting And Finance
Lucknow Christian Degree College