Lucid
Abhishek Thakur
Front Office Associate
Shimla
Summary
Experienced with Sr. Front Office Associate over 3 years of experience in Hotel industry. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Sr. Front Office Associate
Sh Sanjay Hanslas
Shimla
11.2019 - 11.2022
- Worked flexible hours across night, weekend and holiday shifts.
- Handled all calls and mails to address customer inquiries and concerns from various sites.
- Worked with LUCID software, AXIS Rooms.
- Prepared various reports (expected arrival-departure) & night audit.
- Maintained Visitor logbook (arrival and departure).
- Provided administration support like photocopying or filling C-Form.
- Updated the reservation records in order to have an updated inventory of room availability.
- Dealt with cash, credit cards and checkouts and performed cashiers function.
Education
Bachelors of Hotel Management - Hospitality
Govt Boys Sr. Secondary School Lalpani
Shimla 07.2015 - 12.2019
Skills
Execellent verbal and written communication skills
Software
Hostwin
Axis Rooms management
Certification
Industrial Training, Taj Yashwantpur Bengluru - [July 2016- Nov 2016]
Interests
Listening to music
Driving
Watching movies
Timeline
Sr. Front Office Associate
Sh Sanjay Hanslas
11.2019 - 11.2022
Job Training, Hotel Holiday Home, Himachal Tourism -[ 26 Dec 2018- 25 May 2019]
05-2019
Industrial Training, Taj Yashwantpur Bengluru - [July 2016- Nov 2016]
07-2016
Bachelors of Hotel Management - Hospitality
Govt Boys Sr. Secondary School Lalpani
07.2015 - 12.2019
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