Lucid
Abhishek Thakur
Front Office Associate
Shimla
Summary
Experienced with Sr. Front Office Associate over 3 years of experience in Hotel industry. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Sr. Front Office Associate
Sh Sanjay Hanslas
Shimla
11.2019 - 11.2022
- Worked flexible hours across night, weekend and holiday shifts.
- Handled all calls and mails to address customer inquiries and concerns from various sites.
- Worked with LUCID software, AXIS Rooms.
- Prepared various reports (expected arrival-departure) & night audit.
- Maintained Visitor logbook (arrival and departure).
- Provided administration support like photocopying or filling C-Form.
- Updated the reservation records in order to have an updated inventory of room availability.
- Dealt with cash, credit cards and checkouts and performed cashiers function.
Education
Bachelors of Hotel Management - Hospitality
Govt Boys Sr. Secondary School Lalpani
Shimla 07.2015 - 12.2019
Skills
Execellent verbal and written communication skills
The ability to be calm and well organized, even when working under pressure
Positive attitude holder and quick decision maker
Empathetic and caring
Guest service skills
Software
Hostwin
Axis Rooms management
Certification
Industrial Training, Taj Yashwantpur Bengluru - [July 2016- Nov 2016]
Interests
Listening to music
Driving
Watching movies
Timeline
Sr. Front Office Associate
Sh Sanjay Hanslas
11.2019 - 11.2022
Job Training, Hotel Holiday Home, Himachal Tourism -[ 26 Dec 2018- 25 May 2019]
05-2019
Industrial Training, Taj Yashwantpur Bengluru - [July 2016- Nov 2016]
07-2016
Bachelors of Hotel Management - Hospitality
Govt Boys Sr. Secondary School Lalpani
07.2015 - 12.2019