Summary
Overview
Work history
Education
Skills
Certification
Accomplishments
Languages
Custom
Personal Information
Affiliations
Timeline
Generic
Abhishek Thakur

Abhishek Thakur

Vasco-da-Gama,India

Summary

Astute business leader versed in building high-performing teams. Offers empowering leadership style and commitment to client satisfaction. Persuasive communicator with high-level negotiation skills with over 9+ years of experience in various domains like BFSI, CRM, Banking, Corporate and Retails. Self-motivated to achieve peak job performance, generate comprehensive analysis and meet aggressive business objectives. Experience working with senior management, professional peers, industry leaders. Experience in gathering, analyzing, and documenting business requirements and developing Business Requirement Documents and Functional Requirement Specifications and configuration in Salesforce & BUSINESSNEXT CRM platform.

Overview

9
9
years of professional experience
9
9
years of post-secondary education
1
1
Certification

Work history

Associate Lead Consultant

BUSINESSNEXT (Acidaes Solutions Private Limited)
Mumbai, INDIA
04.2020 - Current
  • Worked as an Associate Lead Business Analyst with all the roles and responsibilities handled by a Project Manager, Product Owner for clients MAYBANK PHILIPPINES,BANK DANAMON INDONESIA,ADIRA FINANCE INDONESIA
  • Led client engagement, business meetings, and consulting activities.
  • Documented high-level and detailed requirements using elicitation techniques.
  • Produced project definition/initiation documents defining scope and objectives.
  • Interpreted and constructed basic database tables related to Queue.
  • Executed user acceptance/system test scripts and managed project risks.
  • Resolved complex requirement conflicts through stakeholder engagement.
  • Configured products per project requirements and managed issues on JIRA.
  • Utilized waterfall and Agile methodologies as per project requirements.

Business Analyst

SERVOSYS SOLUTION
Mumbai, India
09.2018 - 04.2020
  • Worked as a Product Owner and Business Analyst with all the roles and responsibilities handled by a Project Manager for clients ICICI BANK, AXIS BANK
  • Acted as Product Owner and Business Analyst, managing post-sales engagement.
  • Documented high-level and detailed requirements using elicitation techniques.
  • Produced project definition/initiation documents defining scope and objectives.
  • Interpreted and constructed basic database tables related to Queue.
  • Executed user acceptance/system test scripts and managed project risks.
  • Resolved complex requirement conflicts through stakeholder engagement.
  • Utilized waterfall and Agile methodologies as per project requirements.

Software Engineer/Business Analyst

ETP International Pvt. Ltd
Mumbai, India
01.2015 - 09.2018
  • Liaised with clients to gauge business requirements and devise solutions.
  • Analyzed business processes, determined gaps, and suggested solutions.
  • Conducted workshops to analyze customer requirements.
  • Integrated modules into organizational workflows and provided end-user training.
  • Managed change requests and maintained business-related documents.
  • Involved in the entire SDLC process and participated in business development activities.

Education

Postgraduate Diploma - Advance Computing

CDAC ATCS
Mumbai, Maharashtra
02.2014 - 08.2014

Bachelor of Engineering - Electronics & Telecommunication

Mumbai University
Ratnagiri, Maharashtra
05.2008 - 08.2013

H.S.C -12th - Science

CBSE Board
Vasco da Gama, Goa
04.2006 - 05.2007

S.S.C -10th -

CBSE Board
Kochi, Kerala
04.2004 - 05.2005

MBA(WX) - Marketing & Operations Supply Chain

NMIMS
Mumbai, Maharashtra
01.2022 - 05.2023

Skills

  • CRM Tool Configuration like Salesforce, BUSINESSNEXT
  • MSSQL, MSEXCEL,MSWORD
  • Documentations
  • Wireframes Design, Business Process Flow ,Solutioning
  • Budgeting and Planning
  • Business Analysis
  • Custom Objects Client relations
  • Supporting Strategy Rollout
  • Change Management
  • Data Migration
  • Stakeholder relationship management
  • Strategic consultancy
  • Sales Activity
  • Test Planning
  • Expert in guiding the Development and QA members to yield the best solution
  • Strong knowledge of software implementation
  • Complete knowledge of SDLC
  • Business development
  • Organizational consultancy
  • Complex workload management
  • Business planning
  • Team negotiation
  • On-site observations

Certification

  • Executive Briefing: Artificial Intelligence (AI) + ChatGPT
  • Project Management Foundations: Requirements
  • Project Management Foundations: Teams

Accomplishments

  • Client Recognition from ADIRA Finance Indonesia for CRM consultation and value addition in their business.
  • Client Appreciation mail from Bank Danamon Indonesia for successfully implementing Corporate Loan system for their organization.
  • Appreciation mail from ICICI Bank team for successfully implementing of Gold Loan application for their organization.
  • Actively participated in many sports and Cultural events in school and colleges and appreciated with many awards.
  • Organized many technical and non-technical events in college which were recognized and appreciated at the national level.
  • Done internship in Advance Robotics and awarded with excellence certificate.

Languages

English
Proficient (C2)
Hindi
Native

Custom

I HEREBY DECLARE THAT ALL THE STATEMENTS MADE IN RESUME ARE TRUE, COMPLETE AND CORRECT TO THE BEST OF MY KNOWLEDGE AND BELIEF.

Personal Information

  • Date of birth: 09/21/90
  • Gender: Male
  • Nationality: Indian
  • Marital status: Married

Affiliations

  • Learning new technologies, Singing, Acting, Drama & Play, Travelling, Adventure sports and activities, playing indoor and outdoor games, Watching movies and Web-series.

Timeline

MBA(WX) - Marketing & Operations Supply Chain

NMIMS
01.2022 - 05.2023

Associate Lead Consultant

BUSINESSNEXT (Acidaes Solutions Private Limited)
04.2020 - Current

Business Analyst

SERVOSYS SOLUTION
09.2018 - 04.2020

Software Engineer/Business Analyst

ETP International Pvt. Ltd
01.2015 - 09.2018

Postgraduate Diploma - Advance Computing

CDAC ATCS
02.2014 - 08.2014

Bachelor of Engineering - Electronics & Telecommunication

Mumbai University
05.2008 - 08.2013

H.S.C -12th - Science

CBSE Board
04.2006 - 05.2007

S.S.C -10th -

CBSE Board
04.2004 - 05.2005
Abhishek Thakur