Astute business leader versed in building high-performing teams. Offers empowering leadership style and commitment to client satisfaction. Persuasive communicator with high-level negotiation skills with over 9+ years of experience in various domains like BFSI, CRM, Banking, Corporate and Retails. Self-motivated to achieve peak job performance, generate comprehensive analysis and meet aggressive business objectives. Experience working with senior management, professional peers, industry leaders. Experience in gathering, analyzing, and documenting business requirements and developing Business Requirement Documents and Functional Requirement Specifications and configuration in Salesforce & BUSINESSNEXT CRM platform.