ABHISHEK THAKUR

Nurpur

Summary

A motivated individual with a good knowledge of multiple programming languages, having a goal to achieve a good position in a growth oriented company where I can use my skills to the advantage of the company while having the scope of developing my own skills.

Overview

years of professional experience

Certification

Work History

Technical Support Engineer

Simson Softwares

04.2025 - Current

Administer and maintain Linux/Windows servers, ensuring high availability and optimal performance.
Deploy, configure, and manage applications on web servers (IIS) with minimal downtime.
Perform regular patching, system updates, and security enhancements to safeguard infrastructure.
Provide real-time technical support and troubleshooting for in-house product, resolving critical issues within SLA.
Collaborate with development and DevOps teams to streamline deployments, automate processes, and improve system efficiency.
proactively addressing potential issues.
Create and maintain technical documentation, knowledge base articles, and standard operating procedures (SOPs).
Assist in incident management and root cause analysis to prevent recurring issues.
Support clients and internal teams by delivering L1/L2 technical support, escalating complex issues when required.

Subject Expert at Chegg Inc Computer Science

Chegg Inc

03.2022 - 07.2022

An online platform specifically designed for students and teachers for managing their daily tasks.
Freelance

Education

Intermediate - CBSE

Noorpur Public School

01.2019

Bachelor of Engineering - CSE

Chandigarh University

01.2023

Skills

Coding languages : C , C, JS , CSS, HTML, SQL
Operating Systems: Linux , Windows Server Administration
Web Servers & Application Deployment: IIS
Application Deployment & Configuration Management
Patch Management & System Updates
Database Management: MySQL, PostgreSQL, MS SQL Server (basic administration, backups, troubleshooting)
Networking: TCP/IP, DNS, DHCP, Firewalls, VPN, Load Balancing, SSL/TLS Certificates
Version Control & CI/CD: Git, GitHub/GitLab, Jenkins, Bitbucket pipelines
Scripting & Automation: Bash, PowerShell, Python (if applicable)
Remote Access & Administration: RDP, AnyDesk, Quick Assist (Windows built-in), UltraViewer

Server Administration & Maintenance
Application Installation & Configuration
Web Application Deployment & Troubleshooting
Real-time Technical Support & Issue Resolution
System Performance Monitoring & Optimization
Patch & Security Update Management
Customer Support (L1/L2/L3 escalation handling)
Incident & Problem Management (ITIL Framework)
Technical Documentation & Knowledge Base Creation
Cross-team Collaboration (DevOps, QA, Development)

Certification

HTML, CSS and Javascript for Web Developers.(Johns Hopkins University)
Introduction to Data Science in Python. (University of Michigan)
Google Data Analytics: introduction to Big Data.(UC San Diego)
Operating System and You. Becoming a Power User(Google)
Modernize Infrastructure and Applications with Google Cloud

Language

English

Hindi

Timeline